This course is apart of the Administrative Professionals at Queen's Certificate (APAQ) offered by Human Resources. This is a certificate that helps staff develop the skills and knowledge to be the most effective administrative professional possible. 

There are 10 workshops required to complete this program - all 8 core workshops, plus 2 of the 6 electives.

Core Workshops

Advanced Customer Service: Dealing with Difficult Situations
Internal Controls (formerly 'Best Practices')
Communication: Styles & Stumbling Blocks
Diversity at Queen's
E-Mails @ Work
It's About Time
Managing Change
Principles of Project Management

Electives

Bridging the Generation Gap at Work
Finance 101: Your Introduction to Financial Services
Organize Your Office So It Works for You
Purchasing in the Public Sector
Take a Minute! The Minute Taker's Workshop
The File Cabinet in Your Computer
Please note that you must register in the Certificate program in order to receive a certificate upon completion; you must also register in each individual workshop.

This workshop will help you recognize the impact of change on yourself and others. You will learn about the stages of change, the physical and psychological effects of change, and some strategies for dealing with change to ensure a successful transition to the new reality.

Please register through the link provided