This course is apart of the Administrative Professionals at Queen's Certificate (APAQ) offered by Human Resources. This is a certificate that helps staff develop the skills and knowledge to be the most effective administrative professional possible. 

There are 10 workshops required to complete this program - all 8 core workshops, plus 2 of the 6 electives.

Core Workshops

• Advanced Customer Service: Dealing with Difficult Situations
• Internal Controls (formerly 'Best Practices')
• Communication: Styles & Stumbling Blocks
• Diversity at Queen's
• E-Mails @ Work
• It's About Time
• Managing Change
• Principles of Project Management

Electives

• Bridging the Generation Gap at Work
• Finance 101: Your Introduction to Financial Services
• Organize Your Office So It Works for You
• Purchasing in the Public Sector
• Take a Minute! The Minute Taker's Workshop
• The File Cabinet in Your Computer

Please note that you must register in the Certificate program in order to receive a certificate upon completion; you must also register in each individual workshop.

This course in particular, Organize your office so it works for you (APAQ), is intended to help you learn about organizing styles and discover strategies to help you get to a place that maximizes your own efficiency. Taking the time to change your work space so it works for you can supercharge your productivity and effectiveness! There is a $50 fee (charged to the participant's department or faculty) for this workshop.