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Contact Us

For all general inquiries or immediate support please contact us at traq@queensu.ca or (613) 533-6000 ext 78426
or in person at University Research Services, Fleming Hall/Jemmett Wing, 2nd floor
78 Fifth Field Company Lane, Kingston, Ontario Campus Map
  • Provides support for the Tools for Research at Queen's (TRAQ)
  • First level support-Help Desk for the TRAQ Project.

Patricia Ambrose, B.A, B.Ed.

Help Desk Analyst - Research Administration, TRAQ Project


613-533-6000, ext. 78426

  • Provides support for the Tools for Research at Queen's (TRAQ)
  • Provides training for the research community during and post implementation of the TRAQ project 
  • Provides training for business process integration specific to research administration

Ingrid Gagnon, MA

Training Coordinator - Research Administration, TRAQ Project 


613-533-6000, ext. 74491

  • TRAQ - ethics, biohazard and awards database 2nd level system support.
  • Database management and research funding reports from Queen's University Research Funding Database
  • Assistance with TRAQ Awards System and online grant applications, IT issues

Tom Herra, M.Sc.

Senior Business Analyst, TRAQ Project


613-533-6000, ext. 77433

  • Provides support in the administration of pre and post research funding activities
  • Provides support for the Tools for Research at Queen's (TRAQ) Project
  • TRAQ Researcher Portal - Ethics, Biohazards, Awards database system support

Traci Allen

Research Administration Assistant, TRAQ Project


613-633-6000, ext. 77315

  • The Project Manager is responsible for:
    • Leading the planning and implementation of a phased, University-wide, electronic research administration project - the Tools for Research at Queen's (TRAQ) Project.
    • Engaging stakeholders throughout the life of the project to confirm requirements and resolve issues and concerns.

    • Monitoring and reporting to governance on approved timeline, budget and scope.

    • Ensuring Queen’s community is ready for the new system and that the impacts are properly managed and communicated.

Jennifer Clark, MPA

Project Manager - Research Administration



  • Research and analysis services to support information systems and business process integration
  • Quality implementation of Research and Academic CV and Annual Reporting application and process change
  • Ensures system solutions meet stakeholder needs through ongoing quality management assessment of processes and deliverables
  • TRAQ – CV and Annual Reporting database 2nd level system support.

Katie Legere, MSc. COMP      MSc. MIS B.Ed

Business Analyst, TRAQ Project


613-533-6000, ext. 77811



The TRAQ project is committed to advancing accessibility for persons with disabilities at Queen’s University and we welcome your feedback. To let us know how we’re doing, you may wish to complete this Customer Service-Accessibility Feedback form. All accessibility related feedback goes to the Accessibility Coordinator in the Equity Office, who will follow up with you as appropriate. Alternatively, you can submit feedback by e-mail, mail, fax, and phone. Please refer to the online form for all contact details.