Living in a rental means that, from time to time, your landlord or a maintenance professional may need to enter your unit to make repairs, complete maintenance, or inspect the property.
So, what does the Residential Tenancies Act say about entry?
In Ontario, a landlord must provide a tenant with at least 24 hours' written notice before entering a rental unit to carry out a repair, replacement, or other work. The notice must state the reason for entry, the date, and a time between 8 a.m. and 8 p.m.
There are some exceptions. For example, a landlord may enter without written notice in an emergency or if the tenant consents to the entry at the time.
What if you believe the landlord is using repairs or maintenance as an excuse to enter your unit?
If you believe a landlord is giving notices for repairs or maintenance in bad faith or is repeatedly entering or attempting to enter your unit for an improper purpose, you can file a complaint against your landlord with the Landlord and Tenant Board (LTB). Keep copies of notices and other communications with your landlord, as documentation may be helpful if you need to make an application.
What are your responsibilities as a tenant?
Once proper notice has been provided, tenants are required to allow the landlord or authorized maintenance person reasonable access to the rental unit. This means you should not prevent, obstruct, or interfere with a lawful entry for repairs or maintenance. If you have a concern about the timing of an entry, communicate with your landlord rather than simply refusing access.
While you have a right to privacy, if the landlord meets the legal notice requirements, refusing entry without a valid legal reason is a breach and could result in an eviction application against you. You do not have to be home during the visit as long as proper notice was served. Keep in mind that your landlord is not generally required to work around your personal schedule, as long as they are following the RTA's requirements for lawful entry.
Communication goes a long way! Remember, the rules work both ways: landlords have responsibilities when entering your home, and tenants have responsibilities when lawful entry is required.
Repairs and maintenance are part of keeping a rental property safe, functional, and in good condition. Knowing the rules can help both tenants and landlords avoid unnecessary conflict.
Pro Tip: A 24-hour notice does not mean you can simply refuse entry because you aren't available. If the landlord has provided proper notice and the entry is permitted under the RTA, the tenant is required to allow access. If you would like to be home during that time, or if you have an online midterm or virtual lecture, talk to your landlord about finding a time that works for both of you. Keep in mind that the landlord does not have to reschedule but you can certainly ask.
LTB Interpretation Guideline for Reference
Have further questions? Book an appointment with an Off-Campus Living Advisor to chat further.