Human Resources

Human Resources

Human Resources

site header

Employee and Family Assistance Program

Your Employee and Family Assistance Program (EFAP) is a confidential, professional counselling and wellness service that is there to provide support for those times when a little extra help is needed. The program provides access to masters' level counsellors, a full suite of lifestyle and specialty services, plus a variety of online services.

Homewood Health Logo

For 24-hour EFAP services call: 1.800.663.1142 or 1.866.398.9505 (Numéro sans frais - en français)

Queen's University has selected Homewood Health™ as your EFAP provider. Homewood Health has been providing confidential EFAP services to Canadian employees and their family members for over 33 years.

Available to all Queen's employees and their families as defined by Queen's benefits programs.

On May 1, 2021 LifeWorks is the Employee and Family Assistance Provider for Queen’s University

Get started with LifeWorks
By Phone

For 24-hour, confidential EFAP support call:



Visit or download the “LifeWorks” app.

Username: queensu
Password: lifeworks

If you experience any issues accessing the LifeWorks platform, go to to troubleshoot, or click on ‘Submit A Request’.

Support & Resources

  • Chat
    Connect with our Client Care Representatives directly from our app or website. Get information or request services, without needing to call in. You can find the link to Chat on the News Feed, or the Support and Resources page.

Counselling Services

  • 24/7/365 access to LW  at 1-877-789-7572

  • Counselling is available in person, telephone, video counselling, online group counselling, First Chat, online programs via CareNow

  • Supports a variety of themes including; personal/emotional, family, couple relationship, work, and addictions

Work – Health – Life Services

  • Legal
  • Financial
  • Career
  • Family Support Services
  • Nutrition Services

Manager Toolkit

  • Minute Audio Tips for Managers
  • Leading and Motivating
  • Performance Issues
  • Work and Overload
  • Workplace Change
  • Taking Care of Yourself and Your Team
  • Coaching and Career Development
  • Diversity

Manager Consultation Line

Using the same 24/7 phone number you can contact a LifeWorks senior level clinician at any time for immediate support should a situation arise in the workplace that could benefit from professional input or coaching. Situations could include, but are not limited to unusual employee behaviour, providing assistance to employees, workplace conflict, and strategies for assisted referrals.


Get the help you need, the way you want it, anytime, anywhere - on your mobile device or desktop, in and out of home, day and night. The CareNow programs give you specialized self-help resources developed by our world-leading experts. Access a range of programs designed to help with Anxiety, Depression, Stress, and more. New topics are continuously added, so check the platform frequently for more information on other areas you may need support in.

Total Wellbeing Assessment

Wouldn’t it be nice to have one simple score to express your overall level of health, and help you understand what you’re doing right and areas for improvement? With the LifeWorks Total Health Score, the higher the score, the more optimal your current health. Simply complete the easy-to-use Total Well-being Assessment on the LifeWorks platform and you’ll be given your score. The assessment measures your health in all pillars of total well-being.