University Registrar

OFFICE OF THE

University Registrar

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Fee Refunds

 

 

When all fees and charges owing to the University are paid and a credit balance remains on your SOLUS account, you may be eligible* for a refund according to the refund processing timeline below.

 

 

 

 *Exceptions:

  • For students receiving OSAP, your SOLUS accounts must be reviewed before a refund can be issued. Queen’s is required by the Ministry of Training, Colleges and Universities to forward tuition/fee refunds (e.g. a refund from a dropped course, opt-out of student activity fees) from your Queen's student fee account directly to the National Student Loan Service Centre to be applied to your OSAP account. Please visit this link for more information.
  • All awards administered by the Student Awards office will be held in your student account to be applied to all current and future due university charges for the academic year. The Student Awards Office will review individual refund requests after fall and winter charges have been paid in full.
  • Tuition deposits are not eligible for refund.
IMPORTANT:
  • Students within the School of English, and Faculty of Education students taking AQ courses, should request refunds directly from the School of English and the Faculty of Education respectively. Students of Queen's Smith School of Business, with the exception of Commerce, PhD and MSc students, should contact the Queen’s Smith School of Business directly for a refund.
  • Unapplied credits for students receiving OSAP or Student Awards that pay your fees in SOLUS, may be eligible* for refund only once the fall and winter term fees are paid in full.

BANKING INFORMATION

To ensure your refund request is not rejected due to lack of banking information, please enter/confirm your banking information on SOLUS. Refunds are issued via EFT (electronic funds transfer) deposit using the banking information that has been entered by the student in SOLUS. Ensure this information is up-to-date. Only personal bank accounts held at a Canadian financial institution can be entered / accepted. If you wish to have a refund but you do not have a Canadian bank account, please indicate that on your refund request.

NOTE: Queen’s will NEVER withdraw funds from your bank account except for students who have enrolled themselves in the Payment Plan for graduate students.

When can I request a refund?

Queen’s processes refund requests for eligible*, unapplied credits. The refund period is the 16th-22nd each month (except September, January and February). Refunds are not processed in September or January. February refunds are processed from the 1st to the 15th (instead of the 16th to the 22nd). Requests received before a refund period, will be processed during the next refund period.

Please use the refund request form to request your refund.

When are refunds processed?

NOTE: No refunds are processed during the month of September and January.

October 1 & 2

 

Eligible* unapplied credits on SOLUS are refunded AUTOMATICALLY--no request is required, however, banking information on SOLUS is required by September 30. If you do NOT want a refund, and prefer that the credit apply to your winter term fees, you must email refunds@queensu.ca by 4:00 pm EST on September 27, so we can prevent the refund from processing.

NOTE: October 3 & 4 – winter term fees are assessed in SOLUS. Credits that are not refunded on October 1 & 2 will be applied to winter term.
October 7

Winter term fees are assessed in SOLUS. Credits that are not refunded on October 1 & 2 will be applied to winter term.
October 16-22

Eligible, unapplied credits on SOLUS are refunded for requests received October 5-15
November 16-22

Eligible, unapplied credits on SOLUS are refunded for requests received by November 15
December 16-22

Eligible, unapplied credits on SOLUS are refunded for requests received by December 15
January 16-22

Eligible, unapplied credits on SOLUS are refunded for requests received by January 15
February 1-15 Eligible, unapplied credits on SOLUS are refunded AUTOMATICALLY--no request is required, however, banking information on SOLUS is required by February 15.
If you do NOT want a refund, and prefer that the credit apply to your summer term fees, you must email refunds@queensu.ca by 4:00 pm EST on January 31.
March 16-22 Eligible, unapplied credits on SOLUS are refunded for requests received by March 10
April 16-22 Eligible, unapplied credits on SOLUS are refunded for requests received by April 10
May 16-22 Eligible, unapplied credits on SOLUS are refunded for requests received by May 10
June 16-22

Eligible, unapplied credits on SOLUS are refunded for requests received by June 10

NOTE: Fall registration starts in July. If you do NOT want your credit to apply to fall term fees that will be assessed in July, be sure your refund request is submitted by June 15! Credits not refunded in June will be applied to fall term.
July 16-22 Eligible, unapplied credits on SOLUS are refunded for requests received by July 10
August 16-22

Eligible, unapplied credits on SOLUS are refunded for requests received by July 10

NOTE: Credits resulting from awards posted to your account by the Student Awards Office in early August are not eligible for refund until your winter term fees have been assessed on SOLUS.
When should I expect to see the funds in my bank account?

When you see a refund on your SOLUS account, it should be in your bank account in 7 days.  

Refunds for Graduate Awards

Graduate Awards are paid to your bank account via EFT. Once you see the award and refund posted to your SOLUS account, the funds should be in your bank account in 7 days.  

International Payments resulting in overpayment

When making payments to Queen’s, please ensure that they do not exceed the tuition and fees that you expect to incur during the academic year. Payments received resulting in a large excess may be returned to sender instead of being processed as a refund to the student.

Drop Date Schedule for Undergraduate Programs

Please note that the refund schedule listed below applies ONLY to tuition fees and the Student Assistance Levy.

Fall, Winter
Course Term Deadline to drop The refund will be...
Fall Until September 23, 2020
September 23, 2020 - October 7, 2020
October 8, 2020 - November 6, 2020
After November 6, 2020		 100% of full course fee
50% of full course fee
25% of full course fee
0% of full course fee
Winter Until January 15, 2021
January 16, 2021 -January 29, 2021
January 30, 2021 - February 26, 2021
After February 27, 2021		 100% of full course fee
50% of full course fee
25% of full course fee
0% of full course fee

Summer (excluding Education)
Course Term Deadline to drop The refund will be...

May - June
(Session 1- 6 wks)

Until May 15, 2020 (Week 1)
Between May 16 - 29, 2020 (Weeks 2 & 3)
Between May 30 - June 5, 2020 (Week 4)
After June 5, 2020 (Week 5)

100% of full course fee
50% of full course fee
25% of full course fee
0% of full course fee

May - July
(Session 1 - 12 wks)

Until May 22, 2020 (Weeks 1 & 2)
Between May 23 - June 5, 2020 (Weeks 3 & 4)
Between June 6 - 19, 2020 (Weeks 5 & 6)
Between June 20 - July 3, 2020 (Weeks 7 & 8)
After July 3, 2020 (Week 9)

100% of full course fee
75% of full course fee
50% of full course fee
25% of full course fee
0% of full course fee
July - August
(Session 2 - 6 wks)		 Until July 8, 2020 (Week 1)
Between July 9 - 22, 2020 (Week 2 & 3)
Between July 23 - 29, 2020 (Week 4)
After July 29, 2020 (Week 5)		 100% of full course fee
50% of full course fee
25% of full course fee
0% of full course fee
NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information

Summer (Education students)
Course Term Deadline to drop The refund will be...

May - July
(Session 1 - 12 wks)

Until May 15, 2020 (Weeks 1 & 2)
Between May 16 - 29, 2020 (Weeks 3 & 4)
Between May 30 - June 26, 2020 (Weeks 5 to 8)
After June 26, 2020 (Week 9)

100% of full course fee
50% of full course fee
25% of full course fee
0% of full course fee
NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information
Completion / Withdrawal Schedule for Graduate Programs
Term 100% of term fees
withdraw / complete by		 50% of term fees
withdraw /complete by		 25% of term fees
withdraw / complete by		 0% of term fees
withdraw / complete by
Fall 30 September 31 October 30 November 1-31 December
Winter 31 January 28/29 February 31 March 1-30 April
Summer 31 May 30 June 31 July 1-31 August
NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information.