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Fee Refunds |
When all fees and charges owing to the University are paid and a credit balance remains on your SOLUS account, you may be eligible* for a refund according to the refund processing timeline below.
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*Exceptions:
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IMPORTANT:
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BANKING INFORMATION
To ensure your refund request is not rejected due to lack of banking information, please enter/confirm your banking information on SOLUS. Refunds are issued via EFT (electronic funds transfer) deposit using the banking information that has been entered by the student in SOLUS. Ensure this information is up-to-date. Only personal bank accounts held at a Canadian financial institution can be entered / accepted. If you wish to have a refund but you do not have a Canadian bank account, please indicate that on your refund request.
NOTE: Queen’s will NEVER withdraw funds from your bank account except for students who have enrolled themselves in the Payment Plan for graduate students.
Queen’s processes refund requests for eligible*, unapplied credits. The refund period is the 16th-22nd each month (except September, February and March). Refunds are not processed in September or February. March refunds are processed from the 1st to the 15th (instead of the 16th to the 22nd). Requests received before a refund period, will be processed during the next refund period.
To request a refund, please complete the refund request form and email it to refunds@queensu.ca
NOTE: No refunds are processed during the month of September and February.
| October 1 & 2 |
Eligible* unapplied credits on SOLUS are refunded AUTOMATICALLY--no request is required, however, banking information on SOLUS is required by September 30. If you do NOT want a refund, and prefer that the credit apply to your winter term fees, you must email refunds@queensu.ca by 4:00 pm EST on September 27, so we can prevent the refund from processing. NOTE: October 3 & 4 – winter term fees are assessed in SOLUS. Credits that are not refunded on October 1 & 2 will be applied to winter term.
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| October 16-22 |
Eligible, unapplied credits on SOLUS are refunded for requests received October 5-15 |
| November 16-22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by November 15 |
| December 16-22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by December 15 |
| January 16-22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by January 15 |
| March 1-15 |
Eligible, unapplied credits on SOLUS are refunded AUTOMATICALLY--no request is required, however, banking information on SOLUS is required by February 28. |
| April 16-22 | Eligible, unapplied credits on SOLUS are refunded for requests received by April 10 |
| May 16-22 | Eligible, unapplied credits on SOLUS are refunded for requests received by May 10 |
| June 16-22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by June 10 NOTE: Fall registration starts in July. If you do NOT want your credit to apply to fall term fees that will be assessed in July, be sure your refund request is submitted by June 15! Credits not refunded in June will be applied to fall term. |
| July 16-22 | Eligible, unapplied credits on SOLUS are refunded for requests received by July 10 |
| August 16-22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by July 10 NOTE: Credits resulting from awards posted to your account by the Student Awards Office in early August are not eligible for refund until your winter term fees have been assessed on SOLUS. |
When you see a refund on your SOLUS account, it should be in your bank account in 7 days.
Graduate Awards are paid to your bank account via EFT. Once you see the award and refund posted to your SOLUS account, the funds should be in your bank account in 7 days.
When making payments to Queen’s, please ensure that they do not exceed the tuition and fees that you expect to incur during the academic year. Payments received resulting in a large excess may be returned to sender instead of being processed as a refund to the student.
Please note that the refund schedule listed below applies ONLY to tuition fees and the Student Assistance Levy.
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Fall, Winter |
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| Course Term | Deadline to drop | The refund will be... |
| Fall | Until September 18, 2019 September 19, 2019 - October 1, 2019 October 2, 2019 - November 1, 2019 After November 1, 2019 |
100% of full course fee 50% of full course fee 25% of full course fee 0% of full course fee |
| Winter | Until January 17, 2020 January 18, 2020 -January 31, 2020 February 1, 2020 - February 28, 2020 After February 29, 2020 |
100% of full course fee 50% of full course fee 25% of full course fee 0% of full course fee |
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Summer (excluding Education) |
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| Course Term | Deadline to drop | The refund will be... |
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May - June |
Until May 10, 2019 (Week 1) |
100% of full course fee |
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May - July |
Until May 17, 2019 (Weeks 1 & 2) |
100% of full course fee |
| July - August (Session 2 - 6 wks) |
Until July 8, 2019 (Week 1) Between July 9 - 22, 2019 (Week 2 & 3) Between July 23 - 29, 2019 (Week 4) After July 30, 2019 (Week 5) |
100% of full course fee 50% of full course fee 25% of full course fee 0% of full course fee |
| NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information | ||
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Summer (Education students) |
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| Course Term | Deadline to drop | The refund will be... |
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May - July |
Until May 15, 2019 (Weeks 1 & 2) |
100% of full course fee |
| NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information | ||
| Term | 100% of term fees withdraw / complete by |
50% of term fees withdraw /complete by |
25% of term fees withdraw / complete by |
0% of term fees withdraw / complete by |
| Fall | 30 September | 31 October | 30 November | 1-31 December |
| Winter | 31 January | 28/29 February | 31 March | 1-30 April |
| Summer | 31 May | 30 June | 31 July | 1-31 August |
| NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information. | ||||