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5 things to ease the onQ transition

Queen’s new learning management system, onQ, is now fully implemented across campus. IT Services (ITS) and the Centre for Teaching and Learning (CTL) offer numerous supports and encourage instructors to take advantage of the drop-in sessions, workshops, and mobile help unit.

Selina Idlas, onQ Educational Support in the CTL, Margaret Hickling, Solutions Specialist in ITS, and Jacey Carnegie, onQ Transition Lead in ITS, are members of the support team available to help faculty members adjust to the new learning management system.
  1. The new onQ Support website has been developed to support students, instructors, TAs, and support staff in their use of onQ. The site features step-by-step instructions, FAQs, and videos on creating and using onQ courses, as well as links to training workshops and various methods of support.
  1. 24/7 help is available: The university is running a pilot of the End User Support (EUS) feature. Help is available 24 hours a day, 7 days a week, by email, chat, or phone. The EUS is operated by staff familiar with all functionality within the D2L or Desire2Learn “Brightspace” platform on which onQ is built. Full details on the support website
  1. Daily drop-ins – now through Sept. 23: The daily drop-ins are held in B205, Mackintosh-Corry Hall (main floor, across from cafeteria) from 10-11 am. Staff are available to answer your onQ questions. These sessions provide you with one-on-one support.
  1. Weekly workshops: These 1.5-hour training sessions cover the basics of setting up a course in onQ and give you the necessary tools to get started in the system.
  1. The Mobile Unit in the Faculty of Arts and Science: This team of students is available to work one-on-one with Arts and Science instructors in their own offices to assist with various administrative tasks within their onQ courses. The students can help with tasks such as: formatting content, setting up the Grade Book, creating Discussions/Topics, uploading videos and files, creating Groups, posting News Items, and creating Rubrics. For more information on the new onQ Mobile Unit, visit the onQ Support website.

September is here and classes have started. Be sure to sign up for onQ Training or stop by a drop-in for help with your onQ course.