Mission, Vision & Values

Housing & Ancillary Services align our Values to the Mission and Vision of both Queen’s University and Student Affairs. Together, we WRITE a thriving future for all.

Our Values

Wellbeing - we nurture the health, safety and wellbeing of our people and community, fostering a sense of belonging and inclusion for students and staff. We promote mental, physical, and emotional wellness and support personal skill development, resiliency, and success.  

Responsibility - we commit to our responsibility to build a diverse, equitable, inclusive and anti-racist community for our staff, students and guests. We continually look for ways to contribute to the university’s sustainability objectives. We are accountable to our commitments:  to steward the assets we maintain, deliver quality services and programs, contribute a financial return to the university and create a welcoming environment for all. 
 
Innovation – we foster an entrepreneurial mindset across our operations, challenging the status quo and leveraging creativity, innovation and technology to grow revenue and ensure that our services evolve to meet the changing needs of students and the clients we serve. We are guided by data and evidence when solving problems, responding to feedback and assessing new opportunities. 

Teamwork – we do our best work when we act collaboratively, demonstrating collegiality, empathy and respect. We trust by default, assume positive intent and communicate honestly. We seek input from diverse perspectives, respecting all people and their viewpoints. We work with colleagues and partners to nurture synergies and solve problems together. We celebrate success and align support for continuous improvement.   
 
Experience - we support each other and see things from a student’s perspective. We collaborate with Faculties, students and others to deliver engagement opportunities that build community. We strive for excellence in everything we do because your experience matters to us. We invite feedback, listen and respond, to improve our services for students, clients and staff.