SOLUS Central: SOLUS FAQ |
Your questions have answers. Here you can find answers to commonly asked questions related to the SOLUS Student Centre. Be sure to check the side navigation bar as well! You can also contact us via e-mail at solus@queensu.ca
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Coronavirus (COVID-19) pandemic - Current Services and 2020-21 Dates and Deadline AdjustmentsThe Office of the University Registrar (OUR) is here to provide service to you.
We continue to offer online and remote service delivery to help reduce the global spread of the COVID-19 virus.
Our commitment to provide support to you remains our priority during this time and our core operations will continue. As many staff within the OUR are working remotely, we would ask that your inquiries be directed as follows:
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g. degree certificate) from us, go to our Document Request page for easy instructions.
We are regularly updating our website and will be adding “how-to” videos to help you get what you need as quickly as possible.
Please continue to monitor the Queen’s University’s COVID-19 webpage (https://www.queensu.ca/covidinfo/) for the most up to date information.
Winter 2021 Process Changes and Deadline AdjustmentsIn response to operational changes at the University due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:
Please note that Winter Term tuition and fees must be received no later than January 31st. |
When it comes to swapping a course with associated labs/tutorials, it really depends on Faculty policy. If they want the student to be in a specific lab that corresponds with a specific lecture (i.e. Lecture A goes with Lab A), the system will automatically swap both lecture and lab/tutorial as though they are one course. If faculty has decided that it doesn’t matter which lab/tutorial corresponds with which lecture, the student will have to swap them both individually.
Yes, there is a connection made in the system to ensure that you’re not missing any labs/tutorials connected with a course. All of the course components -- lecture, lab, tutorial -- make up the “course” in PeopleSoft. SOLUS speaks to its users using green checkmarks and red Xs. As long as the users see green checkmarks, the system is confirming they have processed everything correctly.
Yes, for some courses, there are waiting lists in SOLUS.
SOLUS has a feature entitled “What-If Report":
Add/drop, which is now being called “Open Enrollment” will begin in early September and students will be able to add a course until the end of the second week of classes. The refund and drop timelines will remain the same. Nothing changes.
Yes. The B course will automatically be added when the student enrols in the A course.
Yes, there will still be a timeframe for students in certain Faculties to enrol in their courses, like there is today; however they will be called “Enrollment Appointments” in SOLUS. If a student did not have a timeticket prior to the implementation of SOLUS, they will not have an assigned Enrollment Appointment. First-year Arts and Science students will be assigned Enrollment Appointments for the first time in 2011.
You will click the “Enrollment Appointment” link in SOLUS, in the right panel on the home screen. It’s under the “Enrollment Dates” heading.
Yes. If there is a conflict in a student’s schedule and the student (for one reason or another) needs to be in two courses at once, they must ask their department to manually enrol them in those two courses. SOLUS will not allow you to enrol in courses that conflict.
Students must only reapply for their plans if they are changing programs or if they do not meet the academic requirements of their program. Students will apply to change plans through their Faculties.
If the Faculty determines that a transfer credit is an equivalent for a particular course, that will be recorded in SOLUS and it will show up as a pre-requisite. If the Faculty has not approved the transfer credit as a specific equivalent (e.g. unspecified), SOLUS will have no way of recognizing it. If it is a course equivalency that has been assessed, it will be recognized in SOLUS provided a minimal grade of C is the requirement for the pre-requisite grade, which is something that QCARD couldn’t do.
This is not something that will change with the implementation of SOLUS. Instructors will only submit their (final) marks at the end of the term. First year Arts and Science students will be able to view mid-year grades for multi-term courses in their Student Center.
The exam schedule will be available at the same time it is today: around mid-term, but every student will have a personalized schedule appear in SOLUS, which makes it easier for every student to ensure they view the correct schedule.
Online training materials will be available to students. These materials are produced using UPK (User Productivity Kit), where the user can “See it”, “Try it” and “Know it”, with screenshots and explanation frames. Training is still being discussed and plans will be communicated when more information is available. There will also be additional support from the Office of the University Registrar and from Faculty offices around the time of registration to aid students using SOLUS. SOLUS will be available through the student’s portal, like QCARD is today, but will not be available through the Registrar’s website.
The visual aesthetics of the system may be somewhat affected using Firefox and Safari, but the system is functional.
More detail on browsers supported at Queen's can be found at: https://www.queensu.ca/its/software/web-browsers
No. The Academic Advisement Report is an advising tool to assist students in planning their academic progress at Queen’s University.
Final responsibility for meeting graduation requirements resides with the student. The final authority for Degree Program/Plan information is the Faculty Academic Calendar at http://www.queensu.ca/learn/academiccalendars.
Academic Advisement is only available to students in Arts and Science, Engineering and Applied Science, Education, and Law at this time. Academic Advisement does not include individual student exceptions.
The registration period for courses in the upcoming summer session begins in mid-March.
When you login to the SOLUS Student Centre, select the "Search for Classes" link located in the upper right hand corner of the page. You can search for classes by subject, and once you have made a choice, you can add it to your “shopping cart.”
It is important to remember that all tuition and fees for classes beginning in May or June are due on May 1st. For classes beginning in July, the deadline is July 1st.