University Registrar

OFFICE OF THE

University Registrar

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SOLUS Central: Managing Personal Information

The University relies on the contact information in your SOLUS profile for a number of activities. Listed below are easy steps to ensure that what we have is accurate and up-to-date.

Provincial law (FIPPA) and University Senate policy protect your right to privacy as well as restrict access to your personal information. The University will not release information on a student to a third party - including a parent or guardian - unless they have been given permission by the student. This can also be done via SOLUS by following the instructions below

Don't forget to check the side navigation bar as well!

PLEASE NOTE: The following is a navigation guide to using SOLUS.

To log into the SOLUS Student Centre, please go to: https://my.queensu.ca/

Student Activity Guide for Student Contact / Code of Conduct

Staying connected is now more important than ever, and we want to be able to reach out to you when it comes to giving you timely information on your studies, your student finances, providing you support services, or contacting designated people in the event of an emergency.

For this, we have prepared an Activity Guide to help you navigate the SOLUS Student Centre. We would ask that you take the time to complete these important steps to ensure we stay connected throughout your time with us, such as updating:

  • Your ‘Current Mailing Address’ (where you will be living as you start studies in September)
  • Emergency Contact information for those you wish us to notify if needed; and
  • Reviewing the Student Code of Conduct

By completing these steps, you are helping us provide services and support to you as you embark on this new chapter in your academic career.

A link to the Activity Guide can be found at: /uregwww/sites/webpublish.queensu.ca.uregwww/files/files/Activity_Guide_Students_SOLUS.pptx

A video tutorial on how to update your contact information in SOLUS can be found at: /uregwww/sites/webpublish.queensu.ca.uregwww/files/files/StudentContactInfo.mp4

 

Coronavirus (COVID-19) pandemic - Current Services and 2020-21 Dates and Deadline Adjustments

The Office of the University Registrar (OUR) is here to provide service to you.
We continue to offer online and remote service delivery to help reduce the global spread of the COVID-19 virus.
Our commitment to provide support to you remains our priority during this time and our core operations will continue.  As many staff within the OUR are working remotely, we would ask that your inquiries be directed as follows:
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g.  degree certificate) from us, go to our Document Request page for easy instructions.
We are regularly updating our website and will be adding “how-to” videos to help you get what you need as quickly as possible.
Please continue to monitor the Queen’s University’s COVID-19 webpage (https://www.queensu.ca/covidinfo/) for the most up to date information.
 

Winter 2021 Process Changes and Deadline Adjustments

In response to operational changes at the University due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:

  • Currently withholding monthly interest fees on unpaid balances
  • Currently waiving the $150 late fee on overdue accounts
  • Instituting more flexible deadlines for disbursement of all internal funding related to graduate student research. More information can be found at: https://www.queensu.ca/sgs/2020-21updates
  • In recognition of the ongoing impacts of the pandemic and remote learning, the winter term course drop date without financial penalty for undergraduate students is being extended to March 5.
    • This provides undergraduate students more time and flexibility to settle into the term and make any adjustments to their winter term course load, as needed.
    • Prior to this extension, undergraduate students dropping a winter course would have avoided a financial penalty up until 22 January and would have received a partial financial credit for courses dropped between 23 January and 5 March.
    • Undergraduate students are encouraged to speak with an academic advisor in their faculty/school office before making the decision to drop a winter term 2021 course through SOLUS.
    • Undergraduate students who are receiving government student financial assistance (e.g. OSAP or equivalent in other provincial/territorial jurisdictions) are encouraged to consult with a Student Awards advisor before dropping a course, as any change in academic registration and/or assessed tuition may impact this funding  
    • Undergraduate students who dropped a winter term 2021 course after the previous deadline of January 22 will have their account credited.

Please note that Winter Term tuition and fees must be received no later than January 31st.

Indigenous Student Self-Identification at Queen's

Stand proud and help strengthen the Indigenous presence at Queen’s!

  • Self-identifying allows Queen’s to provide the best programs and opportunities to Indigenous students
  • Students can learn more about their culture and/or connect with the growing Indigenous community at Queen’s
  • Students can self-identify at any time during their university career 

Students with Indigenous ancestry can fill out the self-identification information at any point during their time as a student at Queen’s.

  1. Login to your SOLUS student account at myqueensu.ca
  2. Scroll to the bottom of the page to “Personal Information
  3. On the left hand side of the page, click the dropdown menu labelled “other personal”.
  4. Select Aboriginal Self-Identification and complete the information

For more information, contact the Four Directions Indigenous Student Centre

Addresses (Mailing)

  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Addresses. Click the Go button.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Addresses. Click the Go button.

  • 2. Here you can click the Edit icon to update your current mailing address. You can set your address change to take effect at a date in the future.

    2. Here you can click the Edit icon to update your current mailing address. You can set your address change to take effect at a date in the future.

Addresses (Mailing)
Telephone Numbers
  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Phone Numbers. Click the Go button.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Phone Numbers. Click the Go button.

  • 2. On the Phone Numbers page, you can change your preferred number and add or remove numbers. Once you have made your changes, click the Save button.

    2. On the Phone Numbers page, you can change your preferred number and add or remove numbers. Once you have made your changes, click the Save button.

Telephone Numbers
Names
Please note that students are only able to edit their 'preferred' name via SOLUS. Changes to legal / official names require the submission of a 'Name Change Form' (along with supporting documentation) to the Office of the University Registrar (Records and Services). The form can be downloaded from our Forms page.
  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the Names link.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the Names link.

  • 2. Here you can edit your Preferred Name by clicking on the Edit icon. If you click the Delete icon, you can add a new Preferred Name.

    2. Here you can edit your Preferred Name by clicking on the Edit icon. If you click the Delete icon, you can add a new Preferred Name.

Names
Social Insurance Number (SIN)

Students logging into SOLUS where the Social Insurance Number, or SIN, is missing will see the following screen. If a student clicks 'TRUE' to bypass this prompt, it will reappear on each subsequent visit.

** Please note that for International Students, clicking 'TRUE' will permanently bypass this screen. 

Granting Permission to Release Personal Information
  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Release of Information. Click the Go button.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Release of Information. Click the Go button.

  • 2. The Release of Information page displays who you have currently authorized access to parts of your student account. On this page, you can add or remove people.          *Please note that Section 1 is not used for current students.

    2. The Release of Information page displays who you have currently authorized access to parts of your student account. On this page, you can add or remove people.

    *Please note that Section 1 is not used for current students.

Granting Permission to Release Personal Information
Demographic Data
  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the Demographic Data link.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the Demographic Data link.

  • 2. The Demographic Information page displays your current immigration status, student number, and birthdate that Queen’s has on record for you. If any of this information is incorrect, please contact the Office of the University Registrar at 613-533-2040 as soon as possible.

    2. The Demographic Information page displays your current immigration status, student number, and birthdate that Queen’s has on record for you.

    If any of this information is incorrect, please contact the Office of the University Registrar at 613-533-2040 as soon as possible.

Demographic Data
Emergency Contacts
  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the Emergency Contact link.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the Emergency Contact link.

  • 2. Here you can add, remove, and edit your current emergency contacts. Please ensure you click the Save button to commit all changes.

    2. Here you can add, remove, and edit your current emergency contacts. Please ensure you click the Save button to commit all changes.

Emergency Contacts