rapid growth of intrusion detection systems at Queen's University
requires a set of operating guidelines and minimum standards to meet the
needs of intrusion subscribers, users, and Campus Security.
goal of these guidelines is to:
the process for installation and upgrades of intrusion detection systems
by clearly identifying roles and responsibilities of those involved.
the incidence of subscriber and user error false alarms.
a structure to effectively manage the intrusion detection system at
operating standards to ensure for the safety of the responders.
the need for an intrusion detection system.
Campus Security, Insurance and Investments, and Physical Plant
Services may make recommendations for an intrusion detection system
based on your needs or history of events.
A set of “Useful Terms” is listed at the end of the
guidelines to assist you in understanding the various components of an
intrusion detection system.
alarm subscribers should consider the following factors when deciding on
an alarm system:
- any assessment and determination for an intrusion detection
installation should be focused on the objectives and needs of the
subscriber. If the primary objective is to protect property and assets,
then an intrusion detection system is required.
If the subscriber's primary objective is to control access to an
area, then an access control system may be the preferred option (many Intrusion
Detection Dealers will also install access control systems).
An access control system utilizes an electronic locking system in
combination with a keypad, swipe card, or proximity card and will
provide access when the correct code or card is used.
This type of system is particularly useful for areas that have a
large number of users entering at various times of the day or night.
Some subscribers may have a need for a system with a combination of
these features providing a dual-function capability.
Subscribers should note that Campus Security will only monitor
and respond to intrusion detection systems, not access control systems.
- a basic intrusion detection
system with one keypad and six devices will cost between $700-$1,500 to
purchase and install (see Monitoring
Section for additional fees). The
cost increases with the number of sensors or features that the
subscriber requests. The
cost of the alarm system should be weighed against the cost of any
property and assets that are being protected.
Subscribers should also consider that many installers lease or
rent alarm systems for a monthly fee.
- when conducting an assessment of a given area, the subscriber should
first ensure that any deficiencies in physical security are identified
and corrected. Examples may
include the correct use and function of existing locks and door closing
mechanisms, examining current key holders, reviewing after-hours access
policies, and modifying or strengthening vulnerable points of entry.
Campus Security can provide assistance to university departments
in assessing the physical security of their area.
- subscribers should also examine the length of time that they will be
using an area in which they intend to install an intrusion detection
system. If a renovation or
move to another area is planned in the near future, this should be taken
into consideration and alternatives examined to minimize costs.
A leased or rented intrusion detection system may be a lower cost
alternative for short-term usage.
REPAIR & SERVICING
subscriber is responsible for contacting their Physical Plant
Services Area Manager to ensure correct installation, addition or
upgrade of the intrusion detection system.
The subscriber is responsible for repairs and servicing of the
intrusion detection system once installed.
detection installers are required to notify the Campus Security
Operations Coordinator with following information prior to any
installation, addition, or upgrade of an alarm system:
floor plan (provided by Physical Plant Services) illustrating the
location of all devices and sensors, zones, keypads, and intrusion
make, model, and version number for the intrusion detection system.
location of the electrical panel, the panel number, and breaker number.
installations must meet the guidelines that follow.
All plans and written submissions are subject to approval by the
Physical Plant Services Area Manager and the Campus Security Operations
installer will notify the Emergency Report Centre 533-6000 (X77780)
prior to any repairs or servicing of the intrusion detection system.
installations monitored by Campus Security must be compatible with the
ERC's monitoring station (Surguard digital receiver using a modem
communications format). The
intrusion installer will provide Campus Security with the make, model,
panel software version number, and factory installer code of the alarm
system in their written submission.
The following features on the intrusion detection system must be
activated for the monitoring station to receive a signal: uploading
turned on, double call timer turned on, and digital communicator turned
this policy is designed primarily to address operational
guidelines for intrusion detection system.
A complete list of compulsory technical specifications is
available from Campus Security or Physical Plant Services (reference Queen's
University Standards, Division 16, Intrusion Detection Systems, Section
intrusion detection systems communicate with the monitoring station
using analog telephone lines sending digital signals.
Intrusion installers may be able to use an existing fax telephone
line depending on its configuration.
All requests for new telephone line installations will be made
with the Campus Security Operations Coordinator who will forward the
request to the appropriate Departmental Telecommunications
Representative (DTR) for processing.
Most installations can be completed within five business days of
ITS Telecom receiving the request from the DTR.
Queen's ITS Telecom can be contacted directly at 533-7555 for
additional information on phone line installation, costs, or technical
WARRANTY, AND NOTICES (LABELS)
installers are required
to provide necessary instruction on basic alarm operation to the
subscriber and their users. The intrusion installer will provide the
subscriber with written instruction on the operation of the intrusion
intrusion detection systems should come with a minimum 1-year warranty
on installed parts (not including batteries and transformers), a
lifetime warranty on door contacts, and a one-year warranty on
installation (labour). Subscribers
should ensure that their intrusion detection dealer meets these
requirements and will service what they install.
are reminded that once an intrusion detection system is purchased it
becomes the property of that university department or organization.
In most cases your existing system can be moved and reinstalled
if the department moves to a new location (consult with your Physical
Plant Services Area Manager and your intrusion installer).
are required to provide Campus Security with any keys or cards required
to access the alarmed area (check with the Campus Security Operations
Coordinator to determine if Security already possesses keys or cards to
access the alarmed area).
the intrusion detection system is installed and is operational, the
intrusion installer is required to notify the Campus Security Operations
Coordinator who will conduct an inspection of the system to ensure it
meets the stated requirements. If
the system meets standards and passes inspection, the Campus Security
Operations Coordinator will install a Campus Security user code to
operate the intrusion detection system.
alarm monitoring station initiates the emergency response to intrusion
Security's Emergency Report Centre can provide 24-hour alarm monitoring
for your intrusion detection system.
The one-time set up fee is $400 for a basic installation
and $100 for each additional partition. Currently, there is no monthly
or ongoing fee for this service.
for providing a minimum of three alarmed area contact names,
including work and home numbers, and an E-mail address for routine
correspondence by Campus Security.
Subscribers are also required to provide a confidential pass code
for alarm verification (ERC Monitoring only).
by ERC will begin when the installation is complete and the alarm
installer and subscriber have provided the Campus Security Operations
Coordinator with the necessary information complete alarm account.
for the operation of their intrusion detection system once it has been
are required to ensure
that their users operate the intrusion detection system correctly.
Your intrusion installer is your primary resource for instruction
on alarm operation. Subscribers
should ensure that the alarm installer provides clear, simple
instructions, and a hands-on training demonstration for operating the
intrusion detection system.
instructions should address the following areas of intrusion detection
are required to ensure that the alarmed area is clear of other users
before arming the intrusion detection system.
are required to ensure that all zones in the alarmed area are secure
prior to arming the intrusion detection system.
must have a code to arm and disarm the intrusion detection system.
know how to arm and disarm the intrusion detection system.
will contact the Emergency Report Centre (X77780), external monitoring
station, or area contacts if they are unable to arm the intrusion
detection system. Users
will provide the area pass code for verification of a false alarm.
should be instructed to contact the Emergency Report Centre (X77780) or
external monitoring station immediately if they activate the intrusion
alarm or answer the telephone if it rings immediately after entry to an
Security provides emergency response to all intrusion detection systems
on Queen's Campus.
preceding guidelines have been developed to ensure the safety of the
security staff during a response. The
Security Supervisor may initiate a response by Kingston Police at any
time or for any reason.
A standard response will
involve an examination of the area and activated zones to determine the
cause and correct the problem. The
Security Supervisor will attempt a reset of the intrusion detection
system and then file a security incident report on the response.
Campus Security will notify a subscriber contact for the area if
the intrusion detection system cannot be reset or if a genuine problem
has been discovered.
the event the intrusion detection system requires repair or servicing,
Campus Security will notify an area contact of the problem.
The subscriber is responsible for contacting
their intrusion installer and ensuring that repairs are carried out.
of the stated goals of these guidelines is to reduce the incidence of
false alarms. Campus
Security recognizes the Canadian Alarm and Security Association (CANASA)
for setting minimum standards for intrusion detection installation and
operation and has developed the following standards for intrusion
installers to reflect both university and industry standards:
When an authorized user
generates a false intrusion alarm they are required to immediately
contact the alarm monitoring station (Campus Security’s ERC) at
extension 77780 (533-6080 external), provide their name, and the correct
area pass code. The
Security Supervisor response will be cancelled when the ERC Operator
authenticates the Pass code on the alarm account and confirms a valid
user opening in the alarm history for the account.
Director of Campus Security reserves the right to suspend intrusion
detection monitoring or response for any subscriber that fails to
address protracted problems with an intrusion detection system or area
guidelines are subject to periodic review and update.
The most recent copy will be posted on Campus Security's web site
direct any questions or concerns about these guidelines to the Campus
Security Operations Coordinator at 533-6000 (X75202) or by E-mail at firstname.lastname@example.org
- a device or electronic system restricting physical access and entry to
authorized users. Access
control systems are generally used to replace traditional key systems.
– refers to a siren to indicate that the alarm has activated. Campus Security requires each alarm system to have an
“audible” siren operating for at least two minutes but not more than
– the ability to audit an intrusion detection system or access control
system to determine which users input codes or operated credentials.
– intrusion detection panels have batteries to operate during power
outages. Most batteries
that come with an alarm panel are good for about three years and will
operate for several hours during a power outage.
Your alarm installer can supply you with a higher amp/hour value
allowing your alarm system to operate for extended periods without
power. Campus Security
generally receives a Low
Battery signal when the battery becomes weak.
- the department at Queen's University monitoring and responding to
intrusion detection systems.
– a device that operates an access control system.
These can take many forms including I-buttons, access cards, or
(Central Station Identification Number)
- a number assigned by Campus Security, which corresponds to a specific
area protected by an intrusion detection system.
CSID numbers are assigned by Campus Security to subscriber owned
intrusion detection systems. The number is used for electronic identification of intrusion
- a sensor installed within the frame or on the surface of a door or
window. The sensor detects
the opening and closing of the door or window.
The sensor connects to the intrusion detection panel via cables
and it is part of the intrusion detection system.
- an electronic system that operates both access control and an
intrusion detection system. Campus
Security generally monitors the intrusion zones only and not the access
control elements in these systems.
- the section of Campus Security that monitors intrusion detection
systems and critical events at Queen's University.
- occurs when an intrusion detection system activates for no apparent
cause or reason.
Alarm (subscriber or user oriented)
- occurs when an intrusion detection system activates as a result of
improper use by the subscriber or a user.
– a type of sensor consisting of a fibre-optic loop forming a circuit.
This type of sensor set-up is generally used to secure expensive
pieces of equipment within an alarmed area.
The loop is secured to the equipment.
When the equipment is removed, the circuit is broken, and alarm
– a type of sensor designed to monitor the alarmed area for the
specific sound of breaking glass.
- a person or company who sells, installs, and services intrusion
- a small computer that electronically monitors all of the sensors
(zones) within an alarmed area. The
panel transmits data to the monitoring station.
- an electronic system to monitor and report unauthorized entry to an
alarmed area. It consists
of a complete and functioning intrusion detection system comprising one
or more sensors, a keypad or card reader, a battery, a step down
transformer, and a siren.
- the device into which the user enters a numeric code to arm (turn the
alarm "on") or disarm (turn the alarm "off") the
intrusion detection system. The
keypad will also indicate which zone has been activated on the intrusion
detection system during an alarm response.
Keypads may be LED-type using small indicator lights or LCD-type
using a liquid crystal display. Keypads
may also have audible features to alert users when the intrusion system
has been activated.
- a device monitoring movement within an alarmed area (also known as a
PIR for Passive Infrared detector).
The motion detector connects to the intrusion detection panel via
cables and it is part of the intrusion detection system.
– a partition generally consists of a group of zones and a keypad as
part of a larger system (see Intrusion Detection Panel).
Partitioning allows a number of areas to be operated
independently from a single intrusion alarm panel.
code or Password
– a specific word or phrase to verify a user.
Plant Services (also PPS) -
the department at Queen's University that manages the installation of
intrusion detection systems.
- a device that identifies a credential for a specific user.
Proximity card systems are often used as part of an access
control system to allow authorized users access into a secure area.
Proximity card readers often replace traditional key systems by
using electric latches or magnets (see also credential).
- the primary intrusion detection responder at Queen's University.
electronic devices that monitor the zones within an alarmed area.
Sensor is a generic term for devices that include door or window
contacts, motion detectors, or shock sensors.
- a device placed on or near glass, wood, or drywall surfaces to monitor
vibrations and frequencies consistent with forcible entry. The sensor connects to the alarm panel via cables and is part
of the intrusion detection system.
- a department at Queen's University operating an intrusion detection
– a type of alarm sensor consisting of a circuit of wires covering an
entry point. The sensor is
activated when an intruder forces the entry point and breaks the wire
- members of the subscribers department or group who use or operate the
intrusion detection system.
- a specific area within the alarmed area monitored by the intrusion
detection system. Current
standards allow for only one
sensor device per zone.