Safety & Security Resources

Call 911 for police, fire, or ambulance for help in an emergency.

Call 613-533-6111 (X63111) for Queen's Emergency Report Centre (ERC)

Call 613-533-6733 (X36733) for CSES general Inquiries

Call 613-533-6080 (X36080) for ERC non-emergency .

Queen’s strives to maintain a safe and secure environment. In addition to University Campus Security and other safety-dedicated staff, groups such as First Aid, Student Constables, Walkhome, and Student Wellness Services provide a range of resources that promote a safety-first approach to campus living.

Queen's University and the Kingston Community provide safety and security resources that are available to students, staff and visitors. These resources are accessible in different ways. See the expanded sections for contact information.

Campus Resources

Queen's Logo

These resources are available to the Queen's Community on campus.

Emergency Report Centre

For on-campus emergencies only. Call 24 hours a day or use a Blue Light Emergency Phone.

  • 613-533-6111 (emergency)
  • 613-533-6080 (non emergency)

Queen's Emergency Procedures and Response Plans

Missing Persons, Wellness, and Status Checks
Campus Security and Emergency Services can be called upon to assist with locating members of the Queen’s community for whom others have lost contact or have grown concerned for the safety and well-being of the person being sought.

Campus Safe Walk Program is a service provided through Campus Security and available when the AMS Walkhome service (see below) is off duty

Support and monitoring for intoxicated students on campus, open to all students and their friends.

COR is in Chez Lenny, across from the Leonard Dining Hall in Leonard Hall. Street address is 128 Queen’s Crescent, but it is accessed through the South East entrance of the building near the corner of Albert Street and Queen’s Crescent. A second site is sometimes also open.

Walk in or call 613-533-6911 for advice.

Campus Observation Room

Book an appointment with a doctor, nurse, or counsellor. For urgent issues, quick appointments are available.

Call 613-533-2506

Get Help Now

Queen’s University is committed to providing non-judgmental sexual violence support and response.
The Sexual Violence Prevention and Response website offers information on Queen's and Kingston support services.

Sexual Violence Prevention and Response

For emergencies only, contact first aid responders through the Emergency Report Centre 613-533-6111.
Walk-in service for non-emergency inquiries and medical situations at 51 Bader Lane before 11pm.  Service is not available at certain times of the year, see website for details

Queen's First Aid

In the event of an on campus emergency that affects normal operations of the university, updates will be made to the outgoing recorded message of the university's status line.

Call 613-533-3333

Student-run service providing safe passage to Queen's community members from dusk. Open until 2 am Sunday-Wednesday; 3 am Thursday-Saturday; 4 am during the exam period; and 1 am in the summer.

613-533-9255 (WALK)


Human Rights Advisory Services provides information and confidential advice to individuals or groups at Queen's regarding protections available under the Ontario Human Rights Code.

Equity Services provides leadership, information and liaison on equity matters throughout the University. This service identifies and initiates processes to identify gaps in equity policy.

Human Rights and Equity Office

In partnership with faculties, student governments, and colleagues across the university, Student Affairs offers a range of diverse high-quality programs and services designed to enhance your university experience from your first point of contact with Queen’s through to graduation.

Whether you’re looking for academic, emotional, social, cultural, spiritual, physical or career-related support, we encourage you to take advantage of all that Queen’s has to offer

Student Affairs resources

LifeWorks, our Employee and Family Assistance Program (EFAP) provider, offers confidential, professional, and personalized wellness services that are available to you and your family, 24/7. Services range from counselling, assessments, toolkits, videos, podcasts, and more. To review full services and supports, login to the LifeWorks website or download the app. Services are also available by phone. 

For 24-hour confidential EFAP support, call: 1-877-789-7572

For UK employees at Bader College, call toll-free: 0800 169 1920

EFAP webpage (NetID required)

Kingston Community Resources

City of Kingston Logo

Many services are offered in the Kingston community and are available to University Community members.

911 Emergency Response

The Kingston Police is dedicated to serving and protecting those within the Kingston community through proactive community-based and problem-solving policing. We strive to achieve this policing model while providing the highest level of professionalism through our core vision, mission and values.

613-549-4660 for non-emergency situations

911 Emergency Response

Kingston Fire & Rescue’s response area covers 450 square kilometres and is divided into four geographic areas known as fire districts. Each district has fire stations that are situated to protect rural and urban areas. 

Kingston Fire and Rescue

911 Emergency Response

Frontenac Paramedic Services provides emergency medical service to over 150,000 citizens in Frontenac County and the City of Kingston.

Our Primary and Advanced Care Paramedics work out of seven stations. They respond to approximately 20,000 calls a year in our urban and rural areas.

Frontenac Paramedics


If you are struggling with withdrawing from substances such as alcohol and other drugs on your own and do not have a supportive environment in which to withdraw, the short-term residential withdrawal management services provided by Kingston Health Sciences Centre’s Detoxification Centre offer many people the support they need to take this important first step in their journeys to recovery.

Call the 24-hour telephone line at 613-549-6461

Kingston Detoxification Centre

24-hour support line. A confidential, free service for women and men who are survivors of sexual violence. Friends, family, or other support people may also call.

Call 613-544-6424 or 1-877-544-6424 (toll-free)

Sexual Assault Centre Kingston

Visit the Kingston General Hospital Emergency Department or Hotel Dieu Hospital and ask to speak to the SADV nurse on call if you are a victim of domestic violence or you believe you have been sexually assaulted.

Sexual Assault/Domestic Violence Program

Addiction and Mental Health Services for Kingston, Frontenac, Lennox, and Addington provides 24-hour crisis intervention, stabilization, and support to individuals and their families.

Call 613-544-4229

Addiction and Mental Health Services – KFLA

Confidential and anonymous non-judgmental crisis, distress, befriending, and information telephone line. A safe place to call when you don't know where to turn and you need to talk.

Call 613-544-1771

Telephone Aid Line Kingston

The City is the Service Manager, responsible for administering Community Homelessness Prevention Initiative (CHPI) funding in Kingston and the County of Frontenac. It partners with community agencies to prevent homelessness and house people who are experiencing homelessness. 

Emergency Shelters