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Empower Me

  • Any Queen’s student can connect with qualified counsellors, consultants, and life coaches
  • 24-hours a day, 7 days a week
  • Contact information based on where you are currently located can be found on the website
  • Support is offered in multiple languages (i.e., English, French, Mandarin, Spanish, Russian, German, and Italian)
  • Can be accessed in countries around the world through various toll-free phone numbers and/or the mobile app

International SOS (ISOS)

  • Provides 24/7 emergency assistance to students living or studying abroad
  • Worldwide helpdesks assist with urgent medical issues, security and logistical questions, medical advice, or other concerns
  • Call +1 215 942 8226


  • Any post-secondary student in Ontario can connect with qualified counsellors
  • 24-hours a day, 7 days a week
  • 1-866-925-5454
  • Or, text: GOOD2TALKON to 686868 to get started and be connected to a trained crisis responder who is there to listen and support you through the immediate issues you are facing

Addiction & Mental Health Services (KFL&A)

  • Anyone living in the Kingston area can call the crisis line
  • 24-hours a day, 7 days a week
  • 1-866-616-6005 or 613-544-4229
  • They have mobile crisis support that can come to you if needed

Telehealth Ontario

  • Anyone living in Ontario can call a registered nurse to get medical advice or information
  • 24-hours a day, 7 days a week
  • 1-866-797-0000  

Students who present with safety concerns or who need urgent help with emotional regulation will be triaged and connected with our crisis counsellor that same day. If the call comes in just prior to closing, students will be connected to community crisis support or they will be asked to meet with someone from our team then next day if it is felt that it is safe to do so. We take mental health crises very seriously and understand that timely care is of utmost importance.

  • Check our hours of operation
  • Call 613-533-2506
  • Visit in-person: Côté Sharp Student Wellness Centre, 1st floor Mitchell Hall, 69 Union St.,

Kingston General Hospital

  • 24-hours a day, 7 days a week
  • 613-548-2333
  • King St. between George St. & Lower University Ave. (emergency department entrance)

Hotel Dieu Hospital

  • 8:00 am to 8:00 pm, 7 days a week
  • 613-546-1240
  • Brock St. and Montreal St.

Queen’s First Aid (QFA)

  • If you need emergency first aid on campus, call the Queen’s Emergency Report Centre (613-533-6111) or activate a blue light emergency phone.

  • Sexual Violence Prevention and Response Services are the main contact on campus for students impacted by sexual violence
  • Students can ask for an appointment with a counsellor at Student Wellness Services who specializes in sexual violence.
  • Sexual Assault Centre Kingston (SACK) has crisis & support services available 24/7 by phone 1-877-544-6424.  Chat and text support is also available. 

Contact Queen's Campus Security and Emergency Services by calling the Emergency Report  Centre, 613-533-6111 (emergency) or 613-533-6080 (non-emergency), to assist in locating members of the Queen's community if they have gone missing, or if others have grown concerned for their safety and well-being.


Other Supports and Resources
On- and off-campus options

After-Hours Supports