Student Wellness Services

Student Wellness Services

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  • Hours in Mitchell Hall March 2020

    Student Wellness Services is open in Mitchell Hall from 10:00 am – 3:00 pm, Monday to Friday.  Please call 613-533-2506 in advance for in-person medical or crisis counselling appointments.

  • SWS Remote Appointments

    Student Wellness Services has begun offering some medical, mental health, accessibility and health lifestyle appointments remotely Monday to Friday, 9:00 am – 4:00 pm.

  • Coronavirus COVID-19 Resources

    Please refer to the Student Affairs COVID-19 website to see how you can access Student Affairs' services.

  • Come SOAR (Summer Orientation to Academics and Resources)

    Launching July 6th, SOAR is a month-long summer orientation program for incoming first-year students and their parents and supporters. The program features a combination of modules and online events, including opportunities to connect with upper-year students, faculty, and staff.  Find out more here.

  • Empower Me - Free 24/7 In-Person and Online Mental Health Counselling in Over 30 Languages

    Empower Me is available to all Queen's students.  Free mental health counselling is available by phone or online 24 hours a day, 7 days a week.  This service is available in over thirty languages.  Find out more about how to access this service.

  • Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Students can text GOOD2TALKON to 686868 to chat with a trained volunteer Crisis Responder. The service is free, confidential and available 24/7. For more info, visit

Welcome to Student Wellness Services

Student Wellness Services works to provide a welcoming, confidential, and integrated service that is responsive to student health, wellness, and accessibility needs.

Summer 2020 Updates

Student Wellness Services recognizes the impact of racism on health and are actively working to help create a safe & inclusive environment at Queen’s.  We are committed to continuously listening, learning, advocating and making sustainable changes in order to promote equitable health and wellness for all.

Supports for Black, Indigenous and other students of colour:

  • Online Group Support for Racialized students
    • Join Dr. Arunima Khanna for an opportunity to learn and reflect. This safe space group offers support for racialized students and provides an opportunity to reflect on topics of inequity, oppression and racism.
    • Come to one or all sessions on Mondays June 22nd, 29th, July 6th & 13th from 4-5pm
    • Sign-up here – zoom link will be shared with attendees upon registration
  • One-on-one counselling for Black and Racialized students
    • Students can request individual counselling with Dr. Arunima Khanna, Counsellor Cross-Cultural, Diversity and Equity Affairs and/or E.L. Adams, a clinical and educational psychologist in the Kingston community. 
    • To set up an appointment, please email your requests to
  • Wellness & cultural programming, one-on-one and group counselling for Indigenous students
    • The Four Directions embedded counsellor provides one-on-one and group counselling as well as wellness and cultural programming to Indigenous students which were featured in the Gazette
    • To set up a meeting with the counsellor, please email at

For additional inclusive services and supports, visit Inclusive Queen’s

For additional services and supports for Indigenous students, visit Four Directions

Resources for Queen’s students currently living outside Ontario or Canada:

  • Remote appointments are available with Student Wellness Services:
    • Students living out-of-province can book an appointment with a physician while students living outside of Canada should seek medical care in the country they are in or call International SOS.
    • For counselling services for students living outside Ontario or Canada, the following options are possible – book an appointment with a GP Therapist in SWS, contact Empower Me, or use the self-directed tool Therapy Assistance Online (TAO).  Our clinic counsellors are licenced to work in Ontario and therefore can only serve Ontario residents at this time.
    • International and students out-of-province can book with a QSAS accessibility advisor to discuss accommodation needs.
    • International and students out-of-province can connect with health promotion staff online to improve physical activity, healthy eating, or sleep habits.
Important information about virtual care

Demand for SWS services have decreased significantly given that many students have left campus to finish the rest of the semester from their home cities.

Effective March 30, 2020, SWS will reduce clinic hours in Mitchell Hall to 10:00 am – 3:00 pm Monday to Friday.  Please call 613-533-2506 in advance for in-person medical or crisis counselling appointments. 

SWS has begun offering medical, mental health, accessibility and health lifestyle appointments remotely.  Remote appointments will be available 9:00 am – 4:00 pm Monday to Friday:

Medical appointments are available remotely (phone and online) for some requests. For general health inquiries, email 

Mental health appointments are available remotely via Therapy Assistance Online (TAO) for students who need to speak to a counsellor. For general counselling inquiries, email    

Accessibility Appointments are available remotely for students already registered with QSAS by emailing  If you are unable to email us, please call 613-533-2506 (M-F 10:00am-3:00pm), and a QSAS staff member will contact you to book an appointment.  Please note that telephone appointments only are being offered at this time.

For general inquires including how to register, please contact: .  If you are unable to email, please call main reception: 613-533-2506 (M-F 10:00am-3:00pm). A QSAS staff member will return your call.

Health lifestyle appointments are available remotely for students who want help changing a health behaviour.  For general inquiries, email

No Show Policy: We want to serve as many students as possible, so please call 613 533 2506, 24/7, to cancel your appointment as soon as you know you can no longer attend as scheduled, or if you don't need it. If you do not provide 24 hours notice of cancellation, a no show fee will be applied to your SOLUS account. Please see our No Show policy for more details.

Extenuating Circumstances: If you are unwell and unable to meet your academic obligations for up to 3 days, you can submit a Request for Academic Consideration form to your faculty or school; no other documentation is required. A "sick note" is not required. Please do not come to Student Wellness Services unless you require medical attention for your illness. Learn more about SWS's policy on sick notes. Learn more about the university's academic consideration processes.

Information for faculty and staff about academic consideration and extenuating circumstances.

Information about coronavirus

We continue to monitor reports on the evolving outbreak of coronavirus COVID-19 that can cause acute upper respiratory illness and pneumonia. Visit the university's COVID information webpage for all of the updated information. 

Learn about the symptoms to monitor for, what to do should you experience them, and who you should call/contact.

Learn about academic considerations and arrangements, documentation processes, and individual faculty responses. Students who have been in contact with public health authorities and requested to self-isolate, or avoid close contact with others, can access the university’s academic consideration and documentation processes and forms.

For facts about COVID-19, the outbreak, and recommended precautions, please visit the Government of Canada’s Public Health website and the World Health Organization’s website. In addition, this handout provides information about COVID-19 in three languages.

Additional Resources


There are many after-hours services (in person and online) available when the SWS clinic is closed or has reached capacity. If you need emergency care in a life-threatening health or safety situation, call 9-1-1 or go directly to the local Emergency Department at the Kingston Health Sciences Centre (entrance on King St. between George and Lower University).


Telehealth Ontario for medical advice and information – call 1-800-445-1822, available 24/7

Empower Me for crisis and mental health support – call 1-844-741-6389, available 24/7

Good2Talk for post-secondary mental health support - call1-866-925-5454, available 24/7 or text GOOD2TALKON/ALLOJECOUTEON to 686868

Local AMHS KFLA Crisis Line for people in distress – call 613 544-4229, available 24/7

Drug-related notices

October 28, 2019-KFL&A Public Health reports an illicit drug called etizolam, sometimes called “street valium”, may be circulating in the area. It has been linked to fatal overdoses in Ontario, and has been mixed with opioids. Learn more about this emerging risk. 

September 26, 2019: Health Canada has recently announced that at its request, the distribution of ranitidine drugs, which are used to treat heartburn – by prescription and over the counter – be stopped while Health Canada assesses a potential health risk. Students who use this drug are advised to consult with a pharmacist. For more information, visit Health Canada’s website

Share your experience with Student Wellness Services with us.