Student Wellness Services

Student Wellness Services

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  • Hours in Mitchell Hall March 2020

    Starting March 30, 2020, Student Wellness Services will reduce hours in Mitchell Hall to 10:00 am – 3:00 pm Monday to Friday.  Please call 613-533-2506 in advance for in-person medical or crisis counselling appointments.

  • SWS Remote Appointments

    Student Wellness Services has begun offering some medical, mental health, accessibility and health lifestyle appointments remotely Monday to Friday, 9:00 am – 4:00 pm.

  • Coronavirus COVID-19 Resources

    Please refer to the Student Affairs COVID-19 website to see how you can access Student Affairs' services.

  • COVID-19 (Coronavirus): Reflect

    Check out this article from the Mental Health Commission of Canada about how choosing sources of information carefully is critical to mental well-being.

  • Our new online mental health training Creating a Customized Self-Care Plan while Physical Distancing is being offered in May & June.  Available for students, staff, faculty and alumni.  Register today www.queensu.ca/studentwellness/workshops

  • Empower Me - Free 24/7 In-Person and Online Mental Health Counselling in Over 30 Languages

    Empower Me is available to all Queen's students.  Free mental health counselling is available by phone or online 24 hours a day, 7 days a week.  This service is available in over thirty languages.  Find out more about how to access this service.

  • Our new online mental health training How to Identify and Respond to Students in Distress while Physical Distancing is being offered in June.  Available for students, staff, faculty and alumni.  Register today www.queensu.ca/studentwellness/workshops

  • Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Students can text GOOD2TALKON to 686868 to chat with a trained volunteer Crisis Responder. The service is free, confidential and available 24/7. For more info, visit www.good2talk.ca.

  • Drugs in this area are being cut with Fentanyl and Carfentanil

    As of March 1st, 2020 there has been a rise in EMS calls and emergency department visits for overdose in Kingston and Ontario.  Contamination of the illicit drug supply can lead to an overdose.  Learn the signs & symptoms of opioid and benzodiazepine overdose, get a free naloxone kit at any local pharmacy, and find out ways to reduce your risk of harm. 

Welcome to Student Wellness Services

Student Wellness Services works to provide a welcoming, confidential, and integrated service that is responsive to student health, wellness, and accessibility needs.

April 2020 updates

Demand for SWS services have decreased significantly given that many students have left campus to finish the rest of the semester from their home cities.

Effective March 30, 2020, SWS will reduce clinic hours in Mitchell Hall to 10:00 am – 3:00 pm Monday to Friday.  Please call 613-533-2506 in advance for in-person medical or crisis counselling appointments. 

SWS has begun offering medical, mental health, accessibility and health lifestyle appointments remotely.  Remote appointments will be available 9:00 am – 4:00 pm Monday to Friday:

Medical appointments are available remotely (phone and online) for some requests. For general health inquiries, email health.services@queensu.ca 

Mental health appointments are available remotely via Therapy Assistance Online (TAO) for students who need to speak to a counsellor. For general counselling inquiries, email counselling.services@queensu.ca    

Accessibility Appointments are available remotely for students already registered with QSAS by emailing accessibility.services@queensu.ca.  If you are unable to email us, please call 613-533-2506 (M-F 10:00am-3:00pm), and a QSAS staff member will contact you to book an appointment.  Please note that telephone appointments only are being offered at this time.

For general inquires including how to register, please contact: accessibility.services@queensu.ca .  If you are unable to email, please call main reception: 613-533-2506 (M-F 10:00am-3:00pm). A QSAS staff member will return your call.

Health lifestyle appointments are available remotely for students who want help changing a health behaviour.  For general inquiries, email healthed@queensu.ca

Download wellness strategies for studying and working remotely.

Important information about virtual care

Demand for SWS services have decreased significantly given that many students have left campus to finish the rest of the semester from their home cities.

Effective March 30, 2020, SWS will reduce clinic hours in Mitchell Hall to 10:00 am – 3:00 pm Monday to Friday.  Please call 613-533-2506 in advance for in-person medical or crisis counselling appointments. 

SWS has begun offering medical, mental health, accessibility and health lifestyle appointments remotely.  Remote appointments will be available 9:00 am – 4:00 pm Monday to Friday:

Medical appointments are available remotely (phone and online) for some requests. For general health inquiries, email health.services@queensu.ca 

Mental health appointments are available remotely via Therapy Assistance Online (TAO) for students who need to speak to a counsellor. For general counselling inquiries, email counselling.services@queensu.ca    

Accessibility Appointments are available remotely for students already registered with QSAS by emailing accessibility.services@queensu.ca.  If you are unable to email us, please call 613-533-2506 (M-F 10:00am-3:00pm), and a QSAS staff member will contact you to book an appointment.  Please note that telephone appointments only are being offered at this time.

For general inquires including how to register, please contact: accessibility.services@queensu.ca .  If you are unable to email, please call main reception: 613-533-2506 (M-F 10:00am-3:00pm). A QSAS staff member will return your call.

Health lifestyle appointments are available remotely for students who want help changing a health behaviour.  For general inquiries, email healthed@queensu.ca

No Show Policy: We want to serve as many students as possible, so please call 613 533 2506, 24/7, to cancel your appointment as soon as you know you can no longer attend as scheduled, or if you don't need it. If you do not provide 24 hours notice of cancellation, a no show fee will be applied to your SOLUS account. Please see our No Show policy for more details.

Extenuating Circumstances: If you are unwell and unable to meet your academic obligations for up to 3 days, you can submit a Request for Academic Consideration form to your faculty or school; no other documentation is required. A "sick note" is not required. Please do not come to Student Wellness Services unless you require medical attention for your illness. Learn more about SWS's policy on sick notes. Learn more about the university's academic consideration processes.

Information for faculty and staff about academic consideration and extenuating circumstances.

Information about coronavirus

We continue to monitor reports on the evolving outbreak of coronavirus COVID-19 that can cause acute upper respiratory illness and pneumonia. Visit the university's COVID information webpage for all of the updated information. 

Learn about the symptoms to monitor for, what to do should you experience them, and who you should call/contact.

Learn about academic considerations and arrangements, documentation processes, and individual faculty responses. Students who have been in contact with public health authorities and requested to self-isolate, or avoid close contact with others, can access the university’s academic consideration and documentation processes and forms.

For facts about COVID-19, the outbreak, and recommended precautions, please visit the Government of Canada’s Public Health website and the World Health Organization’s website. In addition, this handout provides information about COVID-19 in three languages.

Additional Resources

IN-PERSON:

There are many after-hours services (in person and online) available when the SWS clinic is closed or has reached capacity. If you need emergency care in a life-threatening health or safety situation, call 9-1-1 or go directly to the local Emergency Department at the Kingston Health Sciences Centre (entrance on King St. between George and Lower University).

PHONE or TEXT:

Telehealth Ontario for medical advice and information – call 1-800-445-1822, available 24/7

Empower Me for crisis and mental health support – call 1-844-741-6389, available 24/7

Good2Talk for post-secondary mental health support - call1-866-925-5454, available 24/7 or text GOOD2TALKON/ALLOJECOUTEON to 686868

Local AMHS KFLA Crisis Line for people in distress – call 613 544-4229, available 24/7

Drug-related notices

October 28, 2019-KFL&A Public Health reports an illicit drug called etizolam, sometimes called “street valium”, may be circulating in the area. It has been linked to fatal overdoses in Ontario, and has been mixed with opioids. Learn more about this emerging risk. 

September 26, 2019: Health Canada has recently announced that at its request, the distribution of ranitidine drugs, which are used to treat heartburn – by prescription and over the counter – be stopped while Health Canada assesses a potential health risk. Students who use this drug are advised to consult with a pharmacist. For more information, visit Health Canada’s website

Share your experience with Student Wellness Services with us.