Student Wellness Services

Student Wellness Services

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  • Student Wellness Services now open, located on the 1st floor of Mitchell Hall

    We have moved to the Côté Sharp Student Wellness Centre, now open on the ground floor in Mitchell Hall.  Hours of Service are 9:00 - 7:30 from Monday to Thursday and 9:00 - 5:00 on Fridays. Phones are answered between 8:00am - 4:30pm, Monday to Friday.

  • Empower Me - Free 24/7 In-Person and Online Mental Health Counselling in Over 30 Languages

    Empower Me
    Convenient, Confidential, Comprhensive
    Free 24/7 In-Person and Online
    Mental Health Counselling
    In Over Thirty Languages

  • TAO: Therapy Assistance Online - Free online self-help for stress, anxiety and the blues

    TAO: Therapy Assistance Online

    Free online self-help for
    stress, anxiety and the blues

  • Apply to volunteer with SWS as a Peer Health Educator or Campus Observation Room (COR) volunteer!

    Apply to volunteer with SWS as a Peer Health Educator or Campus Observation Room (COR) volunteer!  Accepting online applications now until February 17th, 2020

  • Fresh Food Box

    Each Fresh Food Box contains one recipe all the ingredients to prepare a quick, easy, inexpensive and healthy meal with 4 or more servings for under $8. Sign-up and purchase online at

  • Mental Health Trainings

    Available to all students, staff and faculty. Register online

  • Healthy Cooking Sessions

    Mondays | 6:30-8 pm | $7

    Winter 2020 from February 3rd to March 23rd

  • Dogs on Campus

    Dogs on Campus: Come Pet Oscar Mondays noon-1pm & Fridays 1:30-2:30pm in Mitchell Hall

  • Stop Germs

    Additional information available online on how to prevent respiratory illnesses and regarding novel coronavirus (2019-nCoV).

  • Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Students can text GOOD2TALKON to 686868 to chat with a trained volunteer Crisis Responder. The service is free, confidential and available 24/7. For more info, visit

Welcome to Student Wellness Services

Student Wellness Services works to provide a welcoming, confidential, and integrated service that is responsive to student health, wellness, and accessibility needs.

Call 613 533 2506 between 8:00am-4:30pm, Monday-Friday, to book a weekday appointment with a health care provider or with Accessibility Services.

February 2020 Updates

Information about coronavirus and how to stay healthy this winter

Most recent update: February 20-We continue to monitor reports on the evolving outbreak, originating in Wuhan, China, of Coronavirus COVID-19 that can cause acute upper respiratory illness and pneumonia.

As of February 10, KFL&A Public Health is asking all travellers from mainland China to monitor themselves for symptoms (cough, shortness of breath, sore throat, runny nose, headache) for 14 days. If you develop these symptoms within 14 days of leaving China, call Telehealth at 1-866-797-0000 24/7, or KFL&A Public Health at 613 549 1232, Monday to Friday, 8:30am-4:30 pm. 

All travellers from China’s Hubei Province (including Wuhan) to quarantine themselves for 14 days after their departure from the affected area. This means staying away from others and contacting KFL&A Public Health within 24 hours of arrival to this area. Learn more

Individuals with fever, and/or cough or difficulty breathing, AND who have travelled to China in the 14 days before symptoms started OR who have had close contact with someone with a confirmed or probable case of Coronavirus COVID-19, OR who have had close contact with someone who has acute respiratory illness who has been to China within 14 days of the onset of their symptoms, should be assessed at Kingston Health Sciences Centre, KGH Emergency Department (King St. entrance).

Students who meet the criteria above should phone us at 613 533-2506 or Telehealth Ontario (1-866-797-0000, 24/7) for advice.

Visit the university's webpage with complete, updated information about its response to COVID-19. 

On February 5, Principal Patrick Deane, and the Alma Mater Society issued a statement after some students held a coronavirus-themed party. This followed an earlier statement from the Principal calling for unity, respect, and an end to the ostracizing of Chinese and Asian students out of fear or lack of knowledge about the virus. For facts about Coronavirus COVID-19, the outbreak, and recommended precautions, please visit the Government of Canada’s Public Health website and the World Health Organization’s website. In addition, this handout provides information about the novel coronavirus in three languages.

As it’s flu season, there are several steps you can take to stay healthy this semester. To help prevent illness and the spread of infections: 

  • Wash your hands often with soap and water and use hand sanitizer
  • Don’t touch your eyes, nose or mouth with unwashed hands
  • Avoid sharing personal items, including eating and drinking utensils
  • Clean hard surfaces in shared spaces with disinfectant
  • Avoid close contact with people who are sick
  • Get the flu shot – free – at Student Wellness Services. Call 613 533 2506 to book your appointment.

If you get sick:

  • Wash your hands often with soap and water and use hand sanitizer
  • Cover your mouth and nose with your elbow or a tissue when you cough or sneeze, throw out the tissue right away, and wash your hands 
  • Avoid close contact with others
  • Rest 
  • Stay hydrated; drink plenty of liquids

Download our “Stop Germs” and “Handwashing” posters here

Common cold and flu symptoms typically last 7-10 days. If your symptoms persist or worsen, come in to a walk-in clinic, or go to the Hotel Dieu Hospital Urgent Care Clinic (open 8am-8pm) or KGH Emergency (24/7).

SWS Walk-in health clinics run most weekdays and evenings. Please note: on Friday, February 21, there is an afternoon walk-in clinic only. There are many after-hours services (in person and online) available when our clinics are closed or reach capacity. If you need emergency care in a life-threatening health or safety situation, call 9-1-1 or go directly to the local Emergency Department at the Kingston Health Sciences Centre (entrance on King St. between George and Lower University).

Most SWS counselling appointments are now booked same day by phone (613 533 2506), starting at 8:00am. You may have to call on more than one day for a same-day appointment. Learn more about our model. If you are in distress or feel you are unsafe, urgent same day support is available weekdays at Mitchell Hall or at the AMHS Mental Health Crisis walk-in clinic at 552 Princess St. (between Alfred and Frontenac) weekdays 8:30 – 4:00.

Students can also call the local 24/7 AMHS KFLA Crisis Line at 613 544-4229, Empower Me, 24/7, at 1-844-741-6389, or Good2Talk, 24/7 help line, at 1-866-925-5454 or via text:  GOOD2TALKON/ALLOJECOUTEON to 686868.

NEW LOCAL MENTAL HEALTH WALK-IN CLINIC for 18-24 year olds: Maltby Centre, Tuesdays and Thursdays, 11:00 am to 7:00 pm (last appointment at 5:45pm), 31 Hyperion Court (off Counter St between Sir John A MacDonald Blvd and Division.)  

For all mental health resources, supports and programs, please click here

No Show Policy: We want to serve as many students as possible, so please call 613 533 2506, 24/7, to cancel your appointment as soon as you know you can no longer attend as scheduled, or if you don't need it. If you do not provide 24 hours notice of cancellation, a no show fee will be applied to your SOLUS account. Please see our No Show policy for more details.

Extenuating Circumstances: If you are unwell and unable to meet your academic obligations for up to 3 days, you can submit a Request for Academic Consideration form to your faculty or school; no other documentation is required. A "sick note" is not required. Please do not come to Student Wellness Services unless you require medical attention for your illness. Learn more about SWS's policy on sick notes. Learn more about the university's academic consideration processes. Information for faculty and staff about academic consideration and extenuating circumstances .

Drug-related notices:

October 28, 2019-KFL&A Public Health reports an illicit drug called etizolam, sometimes called “street valium”, may be circulating in the area. It has been linked to fatal overdoses in Ontario, and has been mixed with opioids. Learn more about this emerging risk. 

September 26, 2019: Health Canada has recently announced that at its request, the distribution of ranitidine drugs, which are used to treat heartburn – by prescription and over the counter – be stopped while Health Canada assesses a potential health risk. Students who use this drug are advised to consult with a pharmacist. For more information, visit Health Canada’s website

For more information about services and supports, please see the blue navigation bar above. Here is how to access our services:  

To book an appointment: Family doctor, Nurse, Counsellor, Occupational Therapist, Accessibility Advisor, Call 613-533-2506
Drop-In / Walk-in: Acute illness or injury, crisis / distress, unsure what you need? Come in person to Student Wellness Services, Mitchell Hall, ground floor
Workshops, Wellness Groups, Support Groups, and Training, click here for Information and Registration
Healthy Living Appointments, click here to Book Appointment



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