Hours of Operation

Call 613-533-2506 or come in person to Mitchell Hall at 69 Union street Monday to Friday from 9:00am-4:30pm to schedule an appointment.

Students with symptoms of a virus are encouraged to stay home and self-mange symptoms. Read more on tips to self-manage colds, flu or COVID-19. 

    Appointments Monday to Friday from 9:00am-4:30pm

    Daytime appointments Monday to Friday from 9:00am-4:30pm
    Evening appointments Monday to Thursday from 4:30-7:30pm (medical only)


Student Wellness Services is only able to provide services to registered students - not spouses, children or other dependents.  Upon 3 months of graduating, students must seek out care in the community.  Resources for people living in Kingston include local hospitals and walk-in clinics (for medical care), Addiction and Mental Health Services KFL&A (for mental health care), and KFL&A Public Health (for vaccines).

We are a scent-free environment and we ask students to refrain from putting on perfumes, body sprays, etc. prior to entering our space.


Self-Triage and Health Resource Map

Booked Medical & Mental Health Appointments

Appointments are held in the Côté Sharp Student Wellness Centre on the 1st floor (room 109) in Mitchell Hall, 69 Union St and are available remotely or in person.  

We offer appointments with physicians, nurses, and counsellors. Referrals to more specialized care, such as psychiatry, occupational therapy, and dietetics are also available.

Find out more about our medical and mental health services.

  • Complete the necessary registration forms we will send you by email which are required for your records
  • Refrain from wearing scented products. Student Wellness Services is a scent-free area. 

Medical Appointments

  • Bring a list of your medications to your first appointment.  
  • Valid original Provincial/Territorial Health Care Card (no photocopies) or University Health Insurance Plan (UHIP) card


Mental Health Appointment or Therapy Groups

  • Fill out the emailed form prior to your appointment or group

Every Appointment

  • Valid Queen’s Student Card
  • Arrive 10 minutes early to check-in
  • Build in time to go to class; appointments may run late

Call 613-533-2506 Monday to Friday during business hours to book a medical or mental health appointment.  

  • Wait times vary; students will be offered the next available appointment.
  • Students will be asked to complete a pre-screening questionnaire to help ensure the safety of students and staff.

SWS Online Booking Pilot

SWS is piloting an online booking system available for select services including:

  • Residence mental health counselling
  • Medical student and medical resident mental health counselling
  • Nursing appointments
  • Same day appointments with a doctor
  • Flu and/or COVID-19 Vaccine appointments

If you are not able to book an appointment for any reason or have trouble using the online booking service after clicking the book here button, please call the clinic at 613-533-2506.

Book here.

Mental Health Therapist Appointments

We have centralized and embedded therapists within various departments and faculties.  

  • If you are with the Smith Commerce or Smith Engineering faculty you can use the online booking process.
  • If you are new to mental health therapy, ask to book an appointment, explain what year and program you are in, and a planning specialist will meet with you to discuss your needs.  
  • If you are already connected to a therapist, ask for them by name. Priority is to maintain your connection with that therapist; however, if they are not available, you will be given the option of seeing someone else

Community Clinics, After-Hours Supports and Weekend Resources

To cancel an appointment, call 613-533-2506 to leave a message (24/7) or speak to reception.

If you miss your appointment without providing at least 24 hours’ notice of cancellation, a 'No Show' fee may be applied to your SOLUS account.

Failure to attend appointments creates considerable delay in the provision of care for yourself, and blocks access to care for other students in need.

  • If you need to cancel a psychiatry appointment, please call 613-533-2508
  • Medical and mental health appointments cannot be cancelled via email
  • Owing money for missed appointments does not prohibit you from accessing services

Fees for Missed Appointment

Missed Physician or Psychiatry Appointment

  • 10 minute appointment – $35
  • 20 minute appointment – $70
  • 30 minute appointment – $105
  • 40 minute appointment – $140
  • 120 minute appointment – $210

For questions regarding billing, invoicing or charges on your account:

Same-Day Counselling Clinic

Visits provide a brief professionally-led psychotherapy session that aims to address the student's issue of focus. Any follow-up care will be determined at the visit. 

Common concerns include:

  • Feelings of anxiety and/or depression
  • Challenges with relationships and/or roommates 
  • Grief and loss 
  • Challenges adjusting to university life 
  • Conflict within the family
  • Increased stress around academics
  • Concerns around intimacy and/or sexuality 

Come to Côté Sharp Student Wellness Centre in Mitchell Hall (1st floor) during our same-day counselling hours:

  • Monday-Thursday from 1:00pm-4:00pm
  • Fridays 1:00-3:00pm

Bring a valid Queen's student card and let the front desk staff know you are looking for the same-day counselling clinic. 

Students will be asked to fill out a brief pre-session survey and will be given an approximate wait time for the next available psychotherapist. 


Wellness Coaching Appointments

Appointments are held in the Gregory David and Neil Rossy Health Promotion Hub on the 1st floor (room 120) in Mitchell Hall, 69 Union St and are available remotely or in person.

Professional Wellness Coaching

For students interested in improving their eating, developing proactive mindfulness strategies, or who want to quit or cut down on substance use (i.e., alcohol, tobacco, and/or cannabis).

Students who are seeking assistance for eating disorders or significant addictions should book a medical and/or mental health appointment.  Peer Wellness Coaches do NOT provide counselling/therapy or design personal exercise/workout plans.

Peer Wellness Coaching

For students who want to be more physically active, decrease their sedentary time and/or sleep better. Learn more about Peer Wellness Coaching.

MUSE Biofeedback Mindfulness Appointments

Students use a guided meditation app and a MUSE headband that passively senses your brain activity. You receive real-time feedback to help you stay calm and focused. Once your session is over, you can review your results with a peer or staff member and can track your progress.  

For more information about Health Promotion.

For in-person appointments

  • Present their valid Queen’s Student Card if requested

  • Arrive 5-10 minutes early to check-in

  • Build in to go to class; appointments may run late

Book an appointment using MS Bookings.

Students are strongly encouraged to provide at least 24-hour notice of cancellation. If you need to cancel or re-schedule your appointment, please email

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