Empower Me

Queen’s students can access Empower Me for free - 24/7, 365 days per year.

  • Connect confidentially with qualified counsellors, consultants, and life coaches for various areas of expertise  
  • Can be used for crisis situations or scheduled sessions
  • Get support for issues of any kind such as relationships, family responsibilities, depression, anxiety, addictions, stress, disordered eating, financial insecurity, and much more
  • Appointments may be in person, by telephone or videoconference

Empower Me offers Equity, Diversity, and Inclusivity sensitive service. Students can request, culture, race, religion, gender identity/sexual orientation specific support. 

Support is offered in multiple languages (i.e., English, French, Mandarin, Spanish, Russian, German, and Italian) by telephone and videoconference.  Simply ask the intake agent to pair you with a professional for support in your preferred language.  Empower Me understands the importance of culturally sensitive care and will do their best to find a therapist matching such requests.

Empower Me is available to all students through a partnership between the AMS, the SGPS and the university. For more information, check out the Studentcare webpage for the AMS - undergraduate and MBA students - or the Studentcare webpage for the SGPS - graduate and professional students. 

What to Expect During Your First Call

Crisis and Trauma Support

  • Press zero
  • Average wait time: 35 seconds
  • You will be connected to a trained crisis counsellor right away

Non-Urgent Support

  • Stay on the line to connect with a professional or press 8 to leave a message
  • Average wait time: 35 seconds
  • Your professional will ask about: your contact and demographic info, what you are experiencing and the kind of support you are looking for, and what characteristics in a health professional might make you feel more comfortable (e.g. language, gender, etc.)
  • Those that are deemed to need to get immediate need will be connected right away. If you are not in immediate need, your matched professional will contact you within 48 hours to schedule an appointment 



How to Access

Call 1-833-628-5589 - 24/7 from anywhere in North America. Living outside Canada and the US?  You can reach Empower Me from the following countries

Empower Me App

Connect with Empower Me through the mobile app, available for download on android and apple mobile devices through App Store and Google Play.

Search “EAP Optima” and to create your account on the app, use access code: 45295QG32

google play logo  app store logo

For countries not listed, please email callcenter@optimaglobalhealth.com to be connected with qualified counsellors, consultants, and life coaches.

  • Australia - 0011 800 33338008
  • Austria - 0800295829
  • Belgium - 00 800 33338008
  • Brazil - 08008912519
  • Chile - 12300200882
  • China  
    • North: 108007142831
    • South: 108001402851
  • Denmark - 00 800 33338008
  • Finland - 990 800 33338008
  • France - 00 800 33338008
  • Germany - 00 800 33338008
  • Greece - 0080016122040048
  • India - 0008000403798
  • Ireland - 00 800 33338008
  • Jamaica - 1-855-480-2240
  • Mexico - 018008741304
  • New Zealand - 00 800 33338008
  • Saudi Arabia - 8008500941
  • Singapore - 001 800 33338008
  • Spain - 00 800 33338008
  • Taiwan - 00 800 33338008
  • United Arab Emirates - 8000180008

Get Help Now
Urgent, emergency, and 24/7 resources

Therapy Assistance Online (TAO)
Free self-directed wellness tool

Wellness Groups and Trainings 
Learn skills to improve your health and well-being

After-Hours Supports

Other Supports and Resources
On- and off-campus options