Empower Me

Queen’s students can access Empower Me for free - 24/7, 365 days per year.

  • Connect confidentially with qualified counsellors, consultants, and life coaches for various areas of expertise  
  • Can be used for crisis situations or scheduled sessions
  • Get support for issues of any kind such as relationships, family responsibilities, depression, anxiety, addictions, stress, disordered eating, financial insecurity, and much more
  • Appointments may be in person, by telephone or videoconference

Empower Me offers Equity, Diversity, and Inclusivity sensitive service. Students can request, culture, race, religion, gender identity/sexual orientation specific support. 

Support is offered in multiple languages (i.e., English, French, Mandarin, Spanish, Russian, German, and Italian) by telephone and videoconference.  Simply ask the intake agent to pair you with a professional for support in your preferred language.  Empower Me understands the importance of culturally sensitive care and will do their best to find a therapist matching such requests.

Empower Me is available to all students through a partnership between the AMS, the SGPS and the university. For more information, check out the Studentcare webpage for the AMS - undergraduate and MBA students - or the Studentcare webpage for the SGPS - graduate and professional students. 

What to Expect During Your First Call

Crisis and Trauma Support

  • Press zero
  • Average wait time: 35 seconds
  • You will be connected to a trained crisis counsellor right away

Non-Urgent Support

  • Stay on the line to connect with a professional or press 8 to leave a message
  • Average wait time: 35 seconds
  • Your professional will ask about: your contact and demographic info, what you are experiencing and the kind of support you are looking for, and what characteristics in a health professional might make you feel more comfortable (e.g. language, gender, etc.)
  • Those that are deemed to need to get immediate need will be connected right away. If you are not in immediate need, your matched professional will contact you within 48 hours to schedule an appointment 

 

 

How to Access

Call 1-833-628-5589 - 24/7 from anywhere in North America. Living outside Canada and the US?  You can reach Empower Me from the following countries

  • Australia - 1-800-340-3008
  • Austria - 0800295829
  • Belgium - 1-800-340-3008
  • Brazil - 08008912519
  • Chile - 12300200882
  • China  
    • North: 108007142831
    • South: 108001402851
  • Denmark - 1-800-340-3008
  • Finland - 1-800-340-3008
  • France - 1-800-340-3008
  • Germany - 1-800-340-3008
  • Greece - 0080016122040048
  • India - 0008000403798
  • Ireland - 1-800-340-3008
  • Jamaica - 1-855-480-2240
  • Mexico - 018008741304
  • New Zealand - 1-800-340-3008
  • Saudi Arabia - 8008500941
  • Singapore - 1-800-340-3008
  • Spain  - 1-800-340-3008
  • Taiwan - 1-800-340-3008
  • United Arab Emirates - 8000180008

For countries not listed, please email callcenter@optimaglobalhealth.com to be connected with qualified counsellors, consultants, and life coaches.

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