Undergraduate students and graduate students receive different access to additional mental health support services.
Undergraduate and MBA students
- Can sign-up for Console using their Queen’s netID and password and receive access to 24/7 crisis support (available 365 days per year) plus short-term solution-focused 1-on-1 counselling through Dialogue.
- This is available to students, even if they opt out of the supplementary health & dental plan.
Learn more about Console, offered through your StudentCare supplementary health & dental plan managed by the Alma Matter Society (AMS).
Graduate students
- Can call Empower Me (1-833-628-5589 in North America) to receive 24/7 crisis support (available 365 days per year) and book short-term solution-focused 1-on-1 counselling. This is available to students, even if they opt out of the supplementary health & dental plan.
- Can sign-up for Dialgoue using their Queen’s netID and password to book virtual appointments for longer-term mental health support through Conversation. This is only available to students who do NOT opt out of the supplementary health & dental plan.
Learn more about Empower Me and Conversation, offered through your StudentCare supplementary health & dental plan managed by the Society for Graduate and Professional Students (SGPS).
For countries not listed, please email callcenter@optimaglobalhealth.com to connect with qualified counsellors, consultants, and life coaches.
- Australia - 0011 800 33338008
- Austria - 0800295829
- Belgium - 00 800 33338008
- Brazil - 08008912519
- Chile - 12300200882
- China
- North: 108007142831
- South: 108001402851
- Denmark - 00 800 33338008
- Finland - 990 800 33338008
- France - 00 800 33338008
- Germany - 00 800 33338008
- Greece - 0080016122040048
- India - 0008000403798
- Ireland - 00 800 33338008
- Jamaica - 1-855-480-2240
- Mexico - 018008741304
- New Zealand - 00 800 33338008
- Saudi Arabia - 8008500941
- Singapore - 001 800 33338008
- Spain - 00 800 33338008
- Taiwan - 00 800 33338008
- United Arab Emirates - 8000180008
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