Empower Me

As of September 2022, undergraduate students and graduate students will receive different access to additional mental health support services.

Undergraduate and MBA students

  • Can sign-up for Console using their Queen’s netID and password and receive access to 24/7 crisis support (available 365 days per year) plus short-term solution-focused 1-on-1 counselling through Dialogue.
  • This is available to students, even if they opt out of the supplementary health & dental plan.

Learn more about Console, offered through your StudentCare supplementary health & dental plan managed by the Alma Matter Society (AMS).

Graduate students

  • Can call Empower Me (1-833-628-5589 in North America) to receive 24/7 crisis support (available 365 days per year) and book short-term solution-focused 1-on-1 counselling.  This is available to students, even if they opt out of the supplementary health & dental plan.
  • Can sign-up for Dialgoue using their Queen’s netID and password to book virtual appointments for longer-term mental health support through Conversation.  This is only available to students who do NOT opt out of the supplementary health & dental plan.

Learn more about Empower Me and Conversation, offered through your StudentCare supplementary health & dental plan managed by the Society for Graduate and Professional Students (SGPS).

For countries not listed, please email callcenter@optimaglobalhealth.com to connect with qualified counsellors, consultants, and life coaches.

  • Australia - 0011 800 33338008
  • Austria - 0800295829
  • Belgium - 00 800 33338008
  • Brazil - 08008912519
  • Chile - 12300200882
  • China  
    • North: 108007142831
    • South: 108001402851
  • Denmark - 00 800 33338008
  • Finland - 990 800 33338008
  • France - 00 800 33338008
  • Germany - 00 800 33338008
  • Greece - 0080016122040048
  • India - 0008000403798
  • Ireland - 00 800 33338008
  • Jamaica - 1-855-480-2240
  • Mexico - 018008741304
  • New Zealand - 00 800 33338008
  • Saudi Arabia - 8008500941
  • Singapore - 001 800 33338008
  • Spain - 00 800 33338008
  • Taiwan - 00 800 33338008
  • United Arab Emirates - 8000180008

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