Campus Security and Emergency Services @ Queen's University

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Employment Opportunities





Resumes are now being accepted for the position of Emergency Report Centre (ERC) Operator (Part-time, casual). Please apply to Joel Keenleyside, Operations Coordinator, Queen's University Campus Security and Emergency Services no later than noon on Friday, October 16th, 2015. 

Late applications will not be accepted. 

Successful applicants will be required to produce a clean CPIC (Canadian Police Information Check) as a condition of employment.


The Mission of the ERC is to provide the Queen's University community a central point of communication and dispatch for Campus Security and Emergency Services, and other emergency services both internal and external to Queen’s University.

ERC's operational priorities include:

· monitoring and responding to the Queen's emergency communication systems (radio, telephone, blue light, emergency & assistance phones)

· monitoring and responding to Queen's fire, intrusion, and mechanical alarms

· dispatching Campus Security and Emergency Services staff and other Queen's emergency services

· dispatching municipal emergency services

The Emergency Report Centre Operator responds to all types of calls to the ERC including alarms, reports by security staff, and incoming phone calls from the Queen's community and general public. The ERC Operator is responsible for the initial gathering of all the necessary information, notifying the security supervisor, initiating the appropriate response or contacting the appropriate services by cross-referencing procedure manuals, and initiating the security report process on computer. The ERC Operator works closely under the supervision of the Security Supervisors to ensure an effective response and correct documentation of incidents.

The Emergency Report Centre Operator position requires a minimum commitment of two shifts per week (averaging 16 hours in total) in addition to emergency call-ins (additional hours are also available during the spring/summer period). The nominal shift times are: 00:00—08:00, 08:00—16:00, and 16:00—00:00. The shift rotation includes working a mix of days, evenings, midnights, weekends, statutory holidays and the university’s reduced operation holiday period in December/January. The hourly rate is $14.50, plus 4% vacation pay.

Applications will be for the fall/winter term of employment beginning end of October, 2015 and ending May 1st, 2016, with subsequent terms of employment available. Successful applicants must be available for a training period starting in November (dates and times will be determined with successful applicants, but there will be some half-weekday periods required). Shifts over the spring/summer period may be available for candidates residing in Kingston over the summer months.


The successful candidate will possess the following qualities: ability to maintain composure during emergency situations, ability to multitask, strong leadership skills, excellent communications skills, and an understanding of the organisation and administration of Queen’s University--including its physical layout. The successful candidate will have excellent computer skills including a working knowledge of Windows, Microsoft Office, and a familiarity with databases and e-mail.

Queen's University has an employment equity program, welcomes diversity in the workplace and encourages applications from all qualified candidates including women, aboriginal peoples, persons with disabilities, and visible minorities.

If you have any questions, please feel free to contact Joel Keenleyside at 533-6000 (X75202) or e-mail me at .

Full Time Positions:

Any Full time positions in our department will be listed with Queen's Human Resources at  (613) 533-2070.


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