PREPARE is a certification course offered by the Security department at minimal cost (to cover supplies) to University members. The course can be requested by any group and is limited to a maximum of 20 participants, and is 4 hours in length. Upon completion of the course, participants will be able to:

• — Recognize early warning signs of anger or hostility
• — Effectively utilize personal space, body language and paraverbal communication to relive tension and defuse hostility.
• — Employ verbal intervention strategies to de-escalate situations before they become more disruptive or potentially dangerous.
• — Maintain on objective and professional attitude when responding to an agitated individual
• — Invoke four priorities essential to your organizations Violence Response Procedures.
• — Effectively debrief once Tension Reduction occurs

For more information, contact Case Management Coordinator Murray Skeggs at 613-533-6733 or by email.