Policies

 

 

Due to the high volume of events on campus, your preferred dates can sell out well in advance of this required notice. We recommend ordering early during peak times on campus (for example, Homecoming weekend).

Final numbers and special dietary requirements for banquets and formal functions are required 7 days before your event.

* Timing is critical to the success of your event! Should your food delivery be delayed due to a late start of your function, we cannot guarantee the quality of the meal.

A 10% deposit of the estimated value of your event is due within 30 days of booking.

A 50% deposit of the balance is due 90 days before the function

The balance is due upon receipt of your invoice or terms outlined on your contract

*We accept company cheques, Visa, MasterCard, cash, and Queen’s University account codes. Credit card payments are limited to  $15,000 per event – beyond this amount, we only accept a cheque or a Queen’s University account code.

A required written cancelation must be received before the above-noted confirmation dates to avoid cancelation fees. Notification received after this deadline will result in a charge based on the confirmed number of guests and the date the cancellation is received.

  • 90 days before the event to cancel without a penalty of 50% of the total estimated value of your executed contract.
  • 30 days before the event to cancel without a penalty of 100% of the total estimated value of your executed contract

 

Overnight Accommodations:

We kindly request 24 hours' notice of cancellation before the arrival date to avoid a cancellation fee.

Food items are subject to 13% HST

Alcoholic beverages are subject to 13% HST

Accommodations are subject to a 4% Municipal Accommodation Tax (MAT)

Taxes are subject to change due to revised provincial tax legislation

All pricing includes dishware, cutlery, standard linen, and service staff for a 4-hour call from the scheduled guest arrival time.

Any lost or misplaced items are the responsibility of the client and will be included on your invoice at the replacement cost.

Menu prices may be subject to change due to fluctuation in market pricing at the time of the event.

All non-perishable and unspoiled perishable food is donated. We redirect all unspoiled food from landfills to our neighbours in need. Thank you for your support of the local community and for reducing our environmental impact.

When planning the menu for your upcoming event, don’t forget about allergies and dietary needs. We have many menu items that cater to Vegan, Vegetarian, and Gluten-Free, as well as Halal and Kosher. We also have a great selection of items that will satisfy those with specific food allergies. If you have any questions, we are here to help.

Read the Queen’s Severe Allergy Policy (2021, PDF, 137kB)

Queen’s University is a Smoke-Free campus. Vaping and smoking of any substance in any manner are prohibited. The Queen’s University Smoke-Free University Policy applies to employees, students, visitors, contractors and independent operators on all Queen’s University-owned, rented or leased property (including vehicles).

All events, including conferences, weddings, summer accommodations hosted on property owned, rented or leased by Queen’s University, located on or off-campus, are subject to this policy.

Queen’s recognizes that some traditional Indigenous events or ceremonies involve smudge sticks or other materials as provided under the Smoke-Free Ontario Act, 2017. These events or ceremonies are outside this policy.

In accordance with the Liquor License Act (LLA) and under the Campus Alcohol Policy, Queen’s Hospitality Services requires full control over the business conducted out of the licensed premises, including the purchase, sale and service of alcohol, as well as the collection of proceeds from the sale of alcohol. Queen’s Event Services is the point of contact for the licensing and provision of all bar services on campus.

Queen’s is required to comply with SOCAN and Re:Sound licensing tariffs.

Filming on campus? Please review our film policy.