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New Expense Reimbursement System (ERS) user interface set for launch

It’s finally here! In 2019 Concur announced that it would roll out a new user interface. This has been a long time in coming but the day has arrived, the user interface is changing on Oct. 1, 2022.

Effective Oct. 1, 2022:

A new User Interface (UI) will be in effect as of Oct. 1, 2022. This will result in a new look and feel.

What this means for users:

  • The online Concur portal will have a “different look and feel” with the intention of making the interface more intuitive for users
  • There is no change in functionality, however, the way in which some tasks are completed in the new user interface (UI) may change
  • Several icons have been removed and replaced which results in a cleaner space, clearer text and guidance/directions
  • No impact to data, transactions, backend processes or reporting, only the Concur Expense UI has changed

What exactly is changing?

  • Primary updates relate to:
    • Allocations
      • See everything you need to complete your allocations at once
      • Allows this to be done more quickly
    • Itemizations
      • More space to do your itemizations
      • Makes it possible to itemize room rates by night
      • Translates to quicker, simpler, and more accurate expense reporting
    • Attendees
      • Easily find the people or groups you’d like to add as attendee
      • Better view allows you to manage your attendee list for an expense at once
  • Other pages/activities with changes include:
    • Expense landing page
    • Expense reporting page
    • Expense entry page
    • Mileage
    • Cash and Subject Advance request page


Training sessions are currently being offered three (3) times a week until Oct. 1, 2022. Register for training sessions through ePly here.

Questions regarding the new Expense Reimbursement System (ERS) User Interface can be sent to expenses@queensu.ca