Meet the Team











Heather Trojek

Interim University Ombudsperson

Heather is the Interim University Ombudsperson. In her position, Heather provides information, confidential and impartial advice, complaint and conflict resolution, consultation, investigation and diplomacy, ensuring the University community is served effectively.

Over the past twenty years, Heather has worked as a mediator, adjudicator, advocate, prosecutor, investigator, trainer and mentor. During her career, she has worked for all three levels of government practising almost exclusively in administrative law and social justice.

Most recently, Heather was appointed as a Vice Chair at the Ontario Human Rights Tribunal and the Licence Appeal Tribunal of Ontario, where she worked from 2016 until she joined Queen’s in September 2022. As a Vice Chair, Heather conducted hundreds of mediations, hearings and settlement conferences. Heather is committed to fairness and demonstrates inclusiveness and sensitivity when facilitating agreements between parties from diverse communities and with varying interests or perspectives. 

Heather graduated from the University of Western Ontario and is a certified Mediator and Adjudicator. Her certification was obtained through Osgoode Professional Development and the Society of Ontario Adjudicators and Regulators. Heather is also roster certified mediator with the Ontario Superior Court of Justice. 

Heather enjoys trying new recipes, traveling and taking long walks with her mini-golden doodle, Millie.

Kathryn Morrissey

Intake Coordinator

Kathryn is the Intake Coordinator at the Office of the University Ombudsperson. As the first point of contact for the Office she draws on her experience in Student Affairs and Academic Student Services to ensure inquiries are responded to with consideration and empathy. In providing advisory support Kathryn reviews policy and regulations to assist with understanding connections between a situation and the University’s structures. 

To fuel her love of learning Kathryn completed her Master’s degree in Education with a focus on student services in undergraduate education as a mature student. She has an appreciation for the barriers that people can face in accessing education and thrives on supporting those who are not sure where to turn for assistance. She also holds a BScH degree from U of T in Biological Anthropology and Sociology and a variety of training certificates. In 2012 Kathryn was the recipient of a provincial fire safety award for her contributions to fire safety educational programming in Residences. 

Kathryn has recently discovered mountain biking and is excited to explore nature. She prefers to be outdoors and shares her love of adventure with her young family.