Meet the Team


Lavonne Hood




Kathryn Morrissey




Aimee Burtch

Lavonne Hood

University Ombudsperson

Lavonne has been the University Ombudsperson at Queen’s since August 2019. As the Ombudsperson, she works to ensure that university policies and procedures are fair, transparent, and accessible for all students, faculty, and staff at Queen’s. 

Throughout her career, Lavonne has been deeply committed to fairness, equity, diversity and inclusion. Before joining Queen’s in October 2018 as Senior Legal Counsel, she worked as Legal Counsel for the Department of Justice, where she served as the Co-Chair of the Advisory Committee on Visible Minorities. This work garnered her both the individual and team National Awards for Employment Equity and Diversity Leadership from the Department of Justice.

Lavonne is grateful to serve the Queen’s community as the Ombudsperson, and hopes to be able to make a real impact on the university for the good of its students, faculty and staff. 

When she gets a bit of time to relax at home, Lavonne likes to unwind by catching up on the latest reality TV shows. She also loves to travel, and enjoys a brief escape of the harsh winters by visiting the sunny Caribbean with her family each year.

Kathryn Morrissey

Intake Coordinator

Kathryn is the Intake Coordinator at the Office of the University Ombudsperson. As the first point of contact for the Office she draws on her experience in Student Affairs and Academic Student Services to ensure inquiries are responded to with consideration and empathy. In providing advisory support Kathryn reviews policy and regulations to assist with understanding connections between a situation and the University’s structures. 

To fuel her love of learning Kathryn completed her Master’s degree in Education with a focus on student services in undergraduate education as a mature student. She has an appreciation for the barriers that people can face in accessing education and thrives on supporting those who are not sure where to turn for assistance. She also holds a BScH degree from U of T in Biological Anthropology and Sociology and a variety of training certificates. In 2012 Kathryn was the recipient of a provincial fire safety award for her contributions to fire safety educational programming in Residences. 

Kathryn has recently discovered mountain biking and is excited to explore nature. She prefers to be outdoors and shares her love of adventure with her young family.

Aimee Burtch

Communications & Outreach Manager

Aimee is the Manager of Communications and Outreach for the Office of the Ombudsperson. She is responsible for the Office’s communications and outreach strategy, programs and activities. Aimee grew up in Kingston, earned her BCom degree from the University of Ottawa and is currently pursuing her Professional Master of Education at Queen’s.

Before joining the Ombudsperson Office in September 2019, Aimee gained extensive experience in recruitment and outreach at the Faculty of Law and is excited to use those skills to develop a positive presence of the Office at Queen’s.

Outside of the office, Aimee is committed to inclusion and accessibility and demonstrates that through her volunteer work with the City of Kingston Municipal Accessibility Advisory Committee and as a Board member and coach with Lennox & Addington Special Olympics. On weekends you can find her cheering on the Gaels at a sporting event or listening to live music.