Meet the Team


Lavonne Hood






Heather Trojek









Kathryn Morrissey





Aimee Burtch

Lavonne Hood

University Ombudsperson

Lavonne has been the University Ombudsperson at Queen’s since August 2019. As the Ombudsperson, she works to ensure that university policies and procedures are fair, transparent, and accessible for all students, faculty, and staff at Queen’s. 

Throughout her career, Lavonne has been deeply committed to fairness, equity, diversity and inclusion. Before joining Queen’s in October 2018 as Senior Legal Counsel, she worked as Legal Counsel for the Department of Justice, where she served as the Co-Chair of the Advisory Committee on Visible Minorities. This work garnered her both the individual and team National Awards for Employment Equity and Diversity Leadership from the Department of Justice.

Lavonne is grateful to serve the Queen’s community as the Ombudsperson, and hopes to be able to make a real impact on the university for the good of its students, faculty and staff. 

When she gets a bit of time to relax at home, Lavonne likes to unwind by catching up on the latest reality TV shows. She also loves to travel, and enjoys a brief escape of the harsh winters by visiting the sunny Caribbean with her family each year.

Heather Trojek

Associate Ombudsperson

Heather is the Associate Ombudsperson. In her position, Heather provides information, confidential and impartial advice, complaint and conflict resolution, consultation, investigation and diplomacy, ensuring the University community is served effectively.

Over the past twenty years, Heather has worked as a mediator, adjudicator, advocate, prosecutor, investigator, trainer and mentor. During her career, she has worked for all three levels of government practising almost exclusively in administrative law and social justice.

Most recently, Heather was appointed as a Vice Chair at the Ontario Human Rights Tribunal and the Licence Appeal Tribunal of Ontario, where she worked from 2016 until she joined Queen’s in September 2022. As a Vice Chair, Heather conducted hundreds of mediations, hearings and settlement conferences. Heather is committed to fairness and demonstrates inclusiveness and sensitivity when facilitating agreements between parties from diverse communities and with varying interests or perspectives. 

Heather graduated from the University of Western Ontario and is a certified Mediator and Adjudicator. Her certification was obtained through Osgoode Professional Development and the Society of Ontario Adjudicators and Regulators. Heather is also roster certified mediator with the Ontario Superior Court of Justice. 

Heather enjoys trying new recipes, traveling and taking long walks with her mini-golden doodle, Millie.

Kathryn Morrissey

Intake Coordinator

Kathryn is the Intake Coordinator at the Office of the University Ombudsperson. As the first point of contact for the Office she draws on her experience in Student Affairs and Academic Student Services to ensure inquiries are responded to with consideration and empathy. In providing advisory support Kathryn reviews policy and regulations to assist with understanding connections between a situation and the University’s structures. 

To fuel her love of learning Kathryn completed her Master’s degree in Education with a focus on student services in undergraduate education as a mature student. She has an appreciation for the barriers that people can face in accessing education and thrives on supporting those who are not sure where to turn for assistance. She also holds a BScH degree from U of T in Biological Anthropology and Sociology and a variety of training certificates. In 2012 Kathryn was the recipient of a provincial fire safety award for her contributions to fire safety educational programming in Residences. 

Kathryn has recently discovered mountain biking and is excited to explore nature. She prefers to be outdoors and shares her love of adventure with her young family.

Aimee Burtch

Communications & Outreach Manager

Aimee is the Manager of Communications and Outreach for the Office of the Ombudsperson. She is responsible for the Office’s communications and outreach strategy, programs and activities. Aimee grew up in Kingston, earned her BCom degree from the University of Ottawa and is currently pursuing her Professional Master of Education at Queen’s.

Before joining the Ombudsperson Office in September 2019, Aimee gained extensive experience in recruitment and outreach at the Faculty of Law and is excited to use those skills to develop a positive presence of the Office at Queen’s.

Outside of the office, Aimee is committed to inclusion and accessibility and demonstrates that through her volunteer work with the City of Kingston Municipal Accessibility Advisory Committee and as a Board member and coach with Lennox & Addington Special Olympics. On weekends you can find her cheering on the Gaels at a sporting event or listening to live music.