The Role of the Office of the University Ombudsperson
The central role of the Office of the University Ombudsperson (OUO) is to help ensure procedural fairness in university decision-making.
A key principle guiding the role of the Ombudsperson is impartiality. The Ombudsperson and all staff working within the OUO are precluded from acting as advocates. The Office has no case management role. Rather, it facilitates fair processes within the university.
The Office provides general advice to community members about their rights and responsibilities and provides guidance on the procedures to follow. The Office also proactively reviews policies, procedures and decision-making frameworks of the university and identifies opportunities for systemic improvement.
The OUO does not provide legal advice or counselling services, nor can it be an advocate. We can, however, refer you to the appropriate agency for such services.
- aren’t sure where to go to get your problem or concern addressed
- believe you have been treated unfairly
- have a conflict or problem and need help in pursuing a resolution
- are seeking an appeal and need help understanding the process
- are a staff or faculty member and need advice on process or decision-making related to students
- are a student club, staff, or faculty member and want training on fairness and making decisions