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Accessible Customer Service Companion Site

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The full content of this module is also available as an Accessible PDF (475KB).

Introduction: Disability and Accessibility at Queen’s

 

Important Terminology

 

Understanding Barriers

 

Queen’s Accessibility Policy

 

Policies Regarding Accommodations, Assistive Devices, and Supports

 

Background and General Tips

 

People with Vision Loss

 

People with Mental Health Disabilities

1 “Accessibility for Ontarians with Disabilities Act Annual Report 2019.” ontario.ca.  https://www.ontario.ca/page/accessibility-ontarians-disabilities-act-annual-report-2019.

 

2 Government of Canada, Statistics Canada. “Survey on Covid-19 and Mental Health, February to May 2021.”  https://www150.statcan.gc.ca/n1/daily-quotidien/210927/dq210927a-eng.htm. 

 

3 Amy Hasset | Masterclass in Minutes: Disability Isn't a Dirty Word. YouTube. UCD Festival, 2021. https://www.youtube.com/watch?v=UIrStNkmruA&ab_channel=UCDFestival.

 

4 The Social Model of Disability . YouTube. WhizzKidsUK, 2021. https://www.youtube.com/watch?v=z-rEnKcZ5w0&ab_channel=WhizzKidzUK.

 

5 “Glossary and Resources.” Disability Justice Network Ontario (DJNO).  https://www.djno.ca/glossary.

 

6 Lewis, Talila  A. “Working Definition of Ableism - January 2022 Update.” TALILA A. LEWIS. https://www.talilalewis.com/blog/working-definition-of-ableism-january-2022-update.

 

7 "What is Disability?" Ontario Human Rights Commission. https://www.ohrc.on.ca/en/policy-ableism-and-discrimination-based-disability/.

 

8 “An Introduction to the Intersectional Approach.” An introduction to the intersectional approach. Ontario Human Rights Commission. https://www.ohrc.on.ca/en/intersectional-approach-discrimination-addressing-multiple-grounds-human-rights-claims/introduction-intersectional-approach#fn6.

 

9 There Is No Justice without Disability #DisabailityDemandsJustice. YouTube. Ford Foundation, 2020. https://www.youtube.com/watch?v=3L1dUJIhexg&ab_channel=FordFoundation.

 

10 Liebowitz, Cara. “I Am Disabled: On Identity-First versus People-First Language.” The Body Is Not An Apology. https://thebodyisnotanapology.com/magazine/i-am-disabled-on-identity-first-versus-people-first-language/.

 

11 Tony Chambers and Melissa Bolton. “Assessment of Debt Load and Financial Barriers Affecting Students with Disabilities in Canadian Postsecondary Education, Ontario Report.” Higher Education Quality Council of Ontario. https://heqco.ca/pub/assessment-of-debt-load-and-financial-barriers-affecting-students-with-disabilities-in-canadian-postsecondary-education-ontario-report/. 

 

12  Mcmaster, Geoff. “Canadians with Disabilities Face Barriers to Financial Security, Researchers Find.” Folio. University of Alberta, August 4, 2020.

 

13 “Just the Facts - Basic Statistics about Poverty in Canada.” Canada Without Poverty. Canada Without Poverty, July 29, 2020. https://cwp-csp.ca/poverty/just-the-facts/.

 

14 “6.1 - Basic Needs Calculation: Ontario Disability Support Program Policy Directives for Income Support.” ontario.ca. https://www.ontario.ca/document/ontario-disability-support-program-policy-directives-income-support/61-basic-needs.

 

15 “Low Income Cut-Offs (Licos) before and after Tax by Community Size and Family Size, in Current Dollars.” Low-income cut-offs (LICOs) before and after tax by community size and family size, in current dollars. Government of Canada, Statistics Canada, March 23, 2022. https://www150.statcan.gc.ca/t1/tbl1/en/tv.action?pid=1110024101. 

 

16 I'm not your inspiration, thank you very much. Youtube. TED, 2014. https://www.youtube.com/watch?v=8K9Gg164Bsw&ab_channel=TED

 

17 Dear Everybody Tips on Ableist and First Person Language. Toronto: Holland Bloorview. http://deareverybody.hollandbloorview.ca/wp-content/uploads/2018/08/DearEverybodyTipsonAbleistLanguage2018-19.pdf

 

18 Ableism & Language. Youtube. Social Work Technical Writer, 2021. https://www.youtube.com/watch?v=OSpaHUDkHoE&ab_channel=SocialWorkTechnicalWriter

 

19 Disability Sensitivity Training Video. Youtube. DC Government, 2014. https://www.youtube.com/watch?v=Gv1aDEFlXq8&ab_channel=dcgovernment

 

20 "What is Blindness?" CNIB Foundation. https://cnib.ca/en/sight-loss-info/blindness/what-blindness?region=ab

 

21 "Mental Illness and Addiction: Facts and Statistics." CAMH. https://www.camh.ca/en/driving-change/the-crisis-is-real/mental-health-statistics

 

22 Government of Canada, Statistics Canada. “Survey on Covid-19 and Mental Health, February to May 2021.” The Daily, October 4, 2021. https://www150.statcan.gc.ca/n1/daily-quotidien/210927/dq210927a-eng.htm.