The following policies are specific to Isabel series and presentations. 

Tickets purchased from other ticketing agents for performances taking place at the Isabel may be subject to other policies.

Refund Policy 

All ticket sales and gift certificates are final. No refunds. 

Season Subscribers can exchange tickets for any Isabel season show in the same season and at the same price level at no additional cost. The Box Office is currently open Monday to Friday from 12:30pm-4:30pm.  

If you are unable to attend due to illness or other factors, you can watch many of the 2023/24 concerts through the Isabel Digital Concert Hall up to 7 days following the performance.

Ticket Prices 

All ticket prices are inclusive of HST and ticketing fees. 

Students, staff, and faculty can purchase discounted tickets online by choosing the applicable ticket type. 

Subscriptions

General public subscriptions receive ~8% off single ticket, general public pricing. Faculty/Staff receive ~10% off single ticket, general public pricing. 

The Isabel cannot guarantee that the same seat will be available when more than one series subscription is purchased. Choir seats will not be available for all concerts. 

Flex Packages

Flex packages are not subscriptions and seats cannot be renewed each year. Concerts must be bought at the same time in order to receive the promotional discount. National Youth Orchestra of Canada, Children's Concerts, An Evening With Branford Marsalis, and Friday Nights in the Recital Hall events are not included for these packages. 

Gift Certificates 

Isabel Gift Certificates are non-transferable, non-refundable, and have no cash value. No replacement will be issued for lost or stolen gift certificates. 

Isabel Gift Certificates are redeemable for any event or performance being sold through the Isabel Box Office

*All Gift Certificates purchased online are e-certificates. They may be printed to have a physical copy. 

*If you received a Gift Certificate prior to June 14, 2023 and you're looking to redeem it, please call our Box Office at 613-533-2424.
 

Accessible Seating 

The Isabel is a fully accessible building and the performing spaces at the centre offer accessible seating options for our patrons. Accessible seating can be purchased online or booked by contacting the Box Office at 613-533-2424. 

Support Persons  
The Isabel welcomes patrons with disabilities and their Support Person. All patrons, including those acting as a Support Person, are required to hold a valid ticket. In order to assist patrons who require a Support Person, the Isabel is proud to partner with the Access 2 Program which, among other benefits, provides free admission to Isabel season events for one Support Person accompanying a person with a permanent disability who is a valid Access 2 cardholder. Subject to availability, we offer companion seating, allowing the Support Person to sit next to or in very close proximity to a patron requiring accessible seating. Please be prepared to show proof of a valid Access 2 Card when purchasing tickets, picking up tickets from the Isabel Box Office, or when entering the event. Tickets must be purchased by the Access 2 cardholder. Both the cardholder and Support Person must attend the event together. 

Any persons with a permanent disability who require a Support Person when attending the Isabel is eligible for the Access 2 Card if they meet certain minimal criteria. For information about the program, patrons may go to the Access 2 Program website located at http://www.access2card.ca/.

Service Dogs 
Certified service dogs are welcomed at the Isabel. We recommend Row O to help accommodate both patron and animal to sit comfortably, providing space and easy access. 

COVID-19 

Masks are optional during your visit to the Isabel. For further information regarding COVID-19 protocols, read the Queen’s University Campus Operating Guidelines .

Age Policy 

Every person attending a performance at the Isabel Bader Centre for the Performing Arts must have a ticket to be admitted, due to fire code regulations. A limited number of booster seats are available for children to use. For special requests regarding babes-in-arms, contact the Isabel Box Office.

Late Seating 

All events start promptly at the time printed on the ticket. Latecomers will be seated during the first appropriate pause in the program, as determined by the artist. Thank you for your cooperation.

Electronic Devices/Performance Recording 

All electronic devices should be turned off before the performance begins. Recording of any performance is strictly forbidden.

Performance Details 

Disclaimer: Performers, dates, repertoire, and other details are subject to change.

Privacy Statement 

Personal information is collected under the authority of the Queen’s University Royal Charter, 1841, as amended, and will be used for educational, administrative, and statistical purposes. Questions regarding the collection or use of this personal information should be directed the Records Management and Privacy Office.

Event Cancellations

In the event that a concert is cancelled or postponed, the Isabel will endeavor to reach all patrons by phone and/or e-mail to inform them of the cancellation and/or rescheduled date. A notice will also be posted on the website.

Scent Products 

Please note that the Isabel and Queen's University promotes a scent free environment.

Coming Up

April 24, 2024

The Isabel is turning 10! Join us for this free event announcing the upcoming 2024/25 tenth anniversary season with complimentary refreshments.

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April 28, 2024

Our annual composer festival celebrates the music of Pyotr Ilyich Tchaikovsky with a performance of his second and fourth symphonies.

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May 4, 2024

A Night on Broadway with The Isabel Voices and 10-piece band will transport audiences to the dazzling world of musical theatre!

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