Need IT Help?

Contact Us

The IT Support Centre is available to assist with your IT-related questions, issues, and incidents. We offer walk-in support, telephone support, and an online service portal. Our knowledge base provides self-help documents for the services we provide.

Support Hours and Location Information

 

Type of Support Location and Contact Hours

Walk-In Support 

Walk-in support is available in Mackintosh-Corry Hall Room B205 (across from the cafeteria) to assist with technical issues for laptops and mobile devices as well as other IT-related inquiries

Mackintosh-Corry Hall, Room B205 - view on map By appointment only
Call (613)533-6666 to make an appointment

Online Help Form

You can submit an online ticket at any time to the IT Support Centre. 

Use the help form to submit web-based requests for support.  Tickets are answered Monday - Friday between 6:00 am - 10:00 pm

Call Centre/Telephone Support

The IT Support Centre maintains a phone support line. Staff will log your issue information and provide assistance with the matter. 

(613) 533-6666 Monday - Friday: 6 am - 10  pm 
Main Switchboard (Operator) Mackintosh-Corry Hall, Room B205 Monday - Friday: 8:30 am - 4:30 pm
Electronic Classroom Support (613) 533-6744

Fall and Winter Sessions:
Monday - Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 5:00 pm

Spring/Summer Session:
Monday - Friday: 8:00 am - 5:00 pm

Self Help and Tutorials Visit our knowledge base. Anytime

**Please note that all public computing sites are closed until further notice**

For weekend computer access please go to the Queens Learning Commons in Stauffer Library. See Library Hours for building hours.

Session Hours
Orientation Week (first week in September)

Tuesday - Thursday: 8:30 am - 10:00 pm
Friday: 8:30 am - 10:00 pm

Fall Session Monday - Friday: 8:30 am - 10:00 pm
Exam Hours Monday - Friday: 8:30 am - 10:00 pm

Business Initiative Intake Process

The role of the BRM team is to understand each stakeholder’s needs and priorities, identify opportunities for IT Services to help our stakeholders achieve their objectives, and play a facilitating role in helping to define and enable the long-term digital strategies for IT Services and the University.

The IT Services Business Relationship Management (BRM) team strives to provide IT Services' stakeholders with a responsive, transparent and effective means to move a business need from an idea to a prioritized and chartered initiative. To see a list of the current initiatives, visit the BRM Initiative Intake Hub, available to Queen's faculty and staff. Note you will need to log in with your Queen's NetID and password to view the site.