ITS

Information Technology Services
Information Technology Services

IT Services will be providing extended hours of support this academic year. Online submissions and support calls will be answered during the following times:

Academic Support Dates and Times

  • September 8 – April 30: Monday to Friday, 5 am – 10 pm 

Additional Weekend Support Dates and Times

  • October 17, 18, 24, 25: 8:30-4:30 
  • December 12, 13, 19, 20: 8:30-4:30 
  • February 20,21, 27, 28: 8:30-4:30 
  • April 17, 18, 24, 25: 8:30-4:30 

NOTE: Dates and Times may be adjusted as requirements change. The IT Support Centre is currently closed for walk-in support. 

The IT Support Centre can be reached by phone at 613-533-6666 and via the Service Portal.

 

IT Support Centre

Type of Support Location and Contact Hours
Walk-In Support  Mackintosh-Corry Hall, Room B205 - view on map Currently closed
Online Help Form Use this form to submit web-based requests for support.  Anytime (tickets will be answered Monday - Friday between 8:00 am - 4:30 pm)
Call Centre/Telephone Support (613) 533-6666 Monday - Friday: 8:00 am - 4:30 pm
Main Switchboard (Operator) Mackintosh-Corry Hall, Room B205 Monday - Friday: 8:30 am - 4:30 pm
Electronic Classroom Support (613)533-6744

Fall and Winter Sessions:
Monday - Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 5:00 pm

Spring/Summer Session:
Monday - Friday: 8:00 am - 5:00 pm

Self Help and Tutorials Visit our page. Anytime

Public Computing Sites (Located in Jeffrey Hall 155-157)

For weekend computer access please go to the Queens Learning Commons in Stauffer Library. See Library Hours for building hours.

Session Hours
Orientation Week (first week in September)

Tuesday - Thursday: 8:30 am - 10:00 pm
Friday: 8:30 am - 10:00 pm

Fall Session Monday - Friday: 8:30 am - 10:00 pm
Exam Hours Monday - Friday: 8:30 am - 10:00 pm

Business Initiative Intake Process

The IT Services Business Relationship Management (BRM) team strives to provide IT Services' stakeholders with a responsive, transparent and effective means to move a business need from an idea to a prioritized and chartered initiative.

The role of the BRM team is to understand each stakeholder’s needs and priorities, identify opportunities for IT Services to help our stakeholders achieve their objectives, and play a facilitating role in helping to define and enable the long-term digital strategies for IT Services and the University.

How do I engage the Business Relationship Management Team?

If you've identified a business need, please use this form and select Assistant Director, Business Relationships from the drop-down list.

Mailing Address

Mackintosh-Corry Hall, Room B205
68 University Avenue
Queen's University
Kingston, Ontario
Canada
K7L 3N9