ITS

Information Technology Services
Information Technology Services

IT Services continue to provide extended hours of support till April 30, 2022. Online submissions and support calls will be answered during the following times:

Support Help Desk Dates and Times

  •  Monday to Friday, 5 am – 10 pm 

Additional Weekend Support Dates and Times

  • September 11, 8am - 10pm (exam support)
  • Additional Exam Dates and Times will be published as Required
     

NOTE: Dates and Times may be adjusted as requirements change. The IT Support Centre is currently closed for walk-in support. 

The IT Support Centre can be reached by phone at 613-533-6666 and via the Service Portal.

 

IT Support Centre

Type of Support Location and Contact Hours
Walk-In Support  Mackintosh-Corry Hall, Room B205 - view on map Currently closed
Online Help Form Use this form to submit web-based requests for support.  Anytime (tickets will be answered Monday - Friday between 8:00 am - 8:00 pm)
Call Centre/Telephone Support (613) 533-6666 Monday - Friday: 5 am - 10  pm (Special Exam Hours Posted Above)
Main Switchboard (Operator) Mackintosh-Corry Hall, Room B205 Monday - Friday: 8:30 am - 4:30 pm
Electronic Classroom Support (613)533-6744

Fall and Winter Sessions:
Monday - Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 5:00 pm

Spring/Summer Session:
Monday - Friday: 8:00 am - 5:00 pm

Self Help and Tutorials Visit our page. Anytime

Queen's Computing Resource Site (Located in Jeffery Hall 155-157)

**Please note that all public computing sites are closed until further notice**

For weekend computer access please go to the Queens Learning Commons in Stauffer Library. See Library Hours for building hours.

Session Hours
Orientation Week (first week in September)

Tuesday - Thursday: 8:30 am - 10:00 pm
Friday: 8:30 am - 10:00 pm

Fall Session Monday - Friday: 8:30 am - 10:00 pm
Exam Hours Monday - Friday: 8:30 am - 10:00 pm

Business Initiative Intake Process

The IT Services Business Relationship Management (BRM) team strives to provide IT Services' stakeholders with a responsive, transparent and effective means to move a business need from an idea to a prioritized and chartered initiative.

The role of the BRM team is to understand each stakeholder’s needs and priorities, identify opportunities for IT Services to help our stakeholders achieve their objectives, and play a facilitating role in helping to define and enable the long-term digital strategies for IT Services and the University.

For more information about the Business Initiative Intake Process, please refer to the Business Intake Resource Planning SOP.

How do I engage the Business Relationship Management Team?

If you've identified a business need, please use this form and select Assistant Director, Business Relationships from the drop-down list.

Mailing Address

Mackintosh-Corry Hall, Room B205
68 University Avenue
Queen's University
Kingston, Ontario
Canada
K7L 3N9