Getting Started: Students




When you applied to Queen’s, you were assigned a NetID – a unique network identification that allows you to access many of Queen's online services.

It is important to never share your NetID and password with anyone!

Activate or manage your NetID and password at the NetID Profile Manager. Note that Queen’s will never ask you for your NetID and password via email or phone.

Activate and Manage Your NetID

Accessing SOLUS

The SOLUS Student Centre is designed to provide you with the tools to manage all of your academic, financial, contact and admission details during - and after - your academic career at Queen's. 

Visit the Office of the University Registrar's SOLUS information page for a complete list of functions and a navigation guide for the SOLUS Student Centre. 

In order to login to the SOLUS Student Centre, you will be asked to provide your NetID and password.

Access SOLUS via MyQueen’sU

Accessing Course Material via onQ

onQ is Queen's enterprise Learning Management System, powered by Brightspace/Desire2Learn. With onQ, you can:

  • Access course content, such as videos, group work, shared files, etc.
  • Communicate directly with your professor and classmates
  • Collaborate and present assignment material
  • Submit assignments, quizzes, and other material for evaluation
  • View grades and assignment feedback

Login to onQ with your NetID and Password.

For assistance with using onQ and a complete list of its functions, visit the onQ support webpage.

Access onQ

Access Free Software

Queen’s University provides all students with access to an impressive suite of collaboration and productivity tools. This includes Microsoft Office 365 tools, which can be viewed here. Examples of provided software include:

  • OneDrive for Business: store your files in the cloud with 5TB of online storage.
  • Teams: collaborate with fellow students on assignments and projects with this shared workplace.
  • Word, Excel, PowerPoint, Outlook: your favourite Office applications available via browser.
  • OneNote: provides a single place for keeping all of your class notes in a powerful online notebook.
  • Zoom Education: a cloud-based solution for video and audio conferencing, collaboration, and online meetings
  • MATLAB: a programming platform designed specifically for engineers and scientists to analyze and design systems and products

A full list of provided software can be viewed here.

Access Available Software and Tools

Additional IT Considerations

Student studying off of computer in Douglas Library

Learning How to Use Available Software

Learn how to use the software that is available to you:

  • LinkedIn Learning: A large e-learning site with videos to supplement your Queen’s learning experience

  • Microsoft Training: Links to videos, tutorials, and FAQs to learn how to use these productivity tools.

  • Microsoft Learning Tools: Microsoft Learning Tools is natively built into Office 365 and Microsoft Edge applications. The immersive reader capability in Learning Tools gives users the ability to have content read aloud to them, and lets them adjust settings to break the words into syllables, adjust text size or background colors. 

Students sitting and collaborating in the Smith School of Business

Communication and Collaboration Resources

Resources to help you collaborate, communicate, and learn remotely include:

  • Microsoft OfficeOutlook, Word, Excel, PowerPoint, OneDrive & more - your go-to productivity app for mobile devices.

  • Microsoft Teams: Your hub for teamwork. Conversations, files (Word, PowerPoint docs), group calling, and apps live together in a single shared workspace.

  • ZoomStart, join and schedule sessions; send group text, images and push-to-talk messages on mobile devices.

Click Here to learn more about learning and teaching remotely.

Professor delivering lecture to students in the Biosciences Auditorium

Preparing Your Technology for Queen's

Consider these actions as you prepare your devices for Queen's!

Queen’s Residences provides Internet and e-mail access in your residence room – ResNet – and all you’ll need is a personal computer with a network adapter for Ethernet. If you'll be living in residence, learn how to connect to the Internet while in residence. 

If you ever have trouble connecting connecting to Queen's wireless network, consider these troubleshooting tips.

Consider checking with your faculty or department for specific device or technological requirements.

Protecting Your Devices and Data from Harm

Phishing emails attempt to defraud users of their personal information. View tips on how to identify phishing emails.

Learn the steps you can take in response to suspicious emails. IT Services strongly recommends reporting phishing, spam, and abusive emails.  

Queen’s has introduced Multi-Factor Authentication (MFA). Multi-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised.

Visit the IT Services webpage on MFA for more information on multi-factor authentication and how to enroll.

IT Services recommends that Windows 10 users use Windows defender which is built-in to Windows.

If you require antivirus support for earlier versions of Windows please contact the IT Service Centre. 

If you’re using a Mac, you can download ESET Endpoint Security for free from the Software Centre.