Information Technology Services
Information Technology Services

Getting Started for Staff

Welcome - ITS: Information Technology Services 2014


Information Technology Services welcomes you to Queen's!
We're here to help you manage your way with all your technology needs.

Did You Know?

That you can purchase computers for University requirements and for personal use through Strategic Procurement?

1. Get your NetID!

Your NetID is your network identity at Queen's University. It gives you access to many online resources and services offered at Queen's.

Your NetID can be set up in two ways:

  1. Do it yourself

    • The day after your information is entered into the Human Resources system by your department's HR administrator, you can use the Activate your NetID Profile Manager. The activation process will create your NetID and let you choose a password.
    • You can also create Challenge Questions and register an alternate email address in case you forget your password.
  2. Your  ITAdmin Rep may set up your NetID for you.

    • You will still need to use the NetID Profile Manager to change your password, create Challenge Questions and register an alternate email address. 

Note: Within the NetID Profile Manager, you will also be able to create an email alias. This is not a different email address, but rather a more user-friendly version of your email address that helps other users recognize you as a sender. Instead of, your email address will use your first and last name, such as


2. Get connected!

A high-speed wired network is available in virtually all offices and labs, and in many classrooms.

  • If your office does not have an Ethernet jack, your ITAdmin Rep can request that one be installed.
  • If the jack is present, plug the Ethernet wire into the jack of your computer and turn your computer on. Your computer will automatically make the connection.
  • Test your connection by opening a browser and refreshing the screen. 
  • If your network is not working, contact the IT Support Centre (ITSC) by calling 613-533-6666 (ext. 36666 on campus). 

Wireless access is available in most locations across campus.

  • View our wireless map for coverage areas.
  • When connecting wireless look for the QueensuSecure_WPA2 network and log in with your netid and password
  • For help connecting to wireless, please see our wireless networking tutorials.
  • Need more help? Contact the ITSC. 

Telephone access is provided in employee offices.

  • If your office does not have a phone, contact your ITAdmin Rep, who will arrange to have one installed.
  • Your phone number and office location will automatically be added to the Global Address List (GAL) to help others on campus locate you.
  • See the tutorials on using the  campus telephone system, including voicemail

3. Set up Email and Install Microsoft Office

Queen's provides the Office 365 collaboration suite for all faculty, staff and students at Queen's.  New apps are added without notice so check out the Microsoft Office 365 webpages for details on currently available apps.

Set up your email

Once you have your NetID and password you can log into Office 365 and setup your Email and Calendar account. Office 365 includes Email and Calendar, online storage (OneDrive for Business), instant messaging and conferencing (Skype for Business), Groups and Planner, plus other software apps to make collaboration easy. All the apps synchronize seamlessly with mobile devices and desktop clients. 

You can access your email and calendar by:

  • Logging into Office 365 from anywhere that has internet access
  • Downloading the Outlook email client to use on your computers (up to 5 different devices)
    • available for Macintosh and Windows computers
    • download the entire Office suite (Currently Office 2016 for Mac and Windows)
  • Download the app for your mobile device


  • Your email and calendar will automatically sync between all your devices. 
  • It is highly recommended that you keep all versions of the software up-to-date to ensure they sync correctly. 
  • If your calendar has a Delegated user (someone who manages your calendar) you should both be using the same version of the software.  See the Best Practices ... for delegating your calendar for more details.

Install Microsoft Office

Microsoft 365 Apps for enterprise is a subscription-based service that provides faculty, students and staff with the latest versions of Microsoft Office for use on their personal computers (Windows and Macs), tablets, and phones at no cost. Office Online apps are included and lets users open Word, Excel, PowerPoint, or OneNote documents in a web browser.

  • Currently Office is available for both Macintosh and Windows computers
  • Can be installed on up to 5 devices
  • Can be accessed in the "cloud" using the Office 365 Apps
  • Can be downloaded to your personal computer
  • Apps for your handheld devices are available from Office 365 and your devices App Store


4.  Accessing university resources off campus

Whether working from home or working while travelling, there are times when we need to be able to access shared drives, software or files that are stored on our work computers, or to connect to resources that are restricted to campus without actually being on campus. As a result, Queen's provides Enterprise Remote Access to the campus. These services are available to all faculty, staff and students of Queen's University. These services provide secure access to the campus from remote locations using your computer. 

Note: Use of these services requires installing and configuring software therefore it should not be done on public computers that you do not own or control.

Active Directory

  • To access files stored in your departments Windows File Share. 
  • When accessing from off campus use the Virtual Private Network. 
  • The Campus VPN Client can be downloaded at no cost from the MyQueen'sU Software Centre

Windows File Services runs on the Active Directory Infrastructure

  • This service provides a secure file storage space on a central data centre where departments can save their data. 
  • Departments on campus can be provided up to 25 GB of storage space per full-time staff member
  • The Campus VPN Client can be downloaded at no cost from the MyQueen'sU Software Centre

Remote Desktop Gateway

  • Remote Desktop Gateway is a service that allows secure remote access to a Windows based host by its common AD DNS name (a.k.a. Computer Name). 
  • This includes the ITS hosted service of Remote Access Server (Windows Terminal Server - ITS-TS02) and personal desktops that individuals may have enabled for Remote Desktop Access. 
  • Users who access a Windows host via a VPN connection will not be required to use this gateway service.    

5. Protect yourself!

It's not just your personal data, but the university's resources as well!  If university data will be stored on mobile devices (including your personal devices), you have an obligation to protect the information by encrypting the device.

Here are some ways to keep personal and confidential information safe:

  • Visit the Security page of the ITS website to learn more about information security and safe computing.
  • Use strong passwords for your NetID and all other accounts, and do not share them with anyone.
  • Know how to secure your phone and laptop, and ensure that all of your devices are encrypted. We offer a free Encryption Service, or encryption tutorials, if you'd like to do it yourself.
  • Keep your operating system, browser and other software up to date.
  • Install antivirus software and keep it up to date. Use it to scan your device regularly.
  • Think before you click links!  Queen's is a target of phishing attempts. If you receive an email requesting that you confirm your identity, stop and think. Providing your credentials to an unknown source can put you at risk of identity theft.
    • Report suspected phishing attempts to
    • If you think you may have been a victim of phishing, contact the ITSC as soon as possible. 
  • For information on the protection systems being implement by ITS and Microsoft see the Office 365 Security Features web page.

6. Ask for help!

The IT Support Centre is your first point of contact for technical problems and can provide advice on safe computing. 

  • Visit us, call us at 613-533-6666, or fill out the Online Help Form and we will be happy to help you!

Self-Help Tutorials and FAQs

Need more info?

Visit our faculty, staff, and departments services pages to learn what other services ITS provides!

Last Updated:  May 6, 2020