Getting Started: Staff

Welcome to Queen's! As a Queen's staff member, you get access to exclusive Queen's-provisioned services. Take a read through our guide below to help get you started with IT at Queen's.



When you accepted a position with Queen's, you were assigned a NetID – a unique network identification that allows you to access many of Queen's online services.

You can activate and/or manage your NetID and password using Queen's Identity Platform. Note that Queen’s will never ask you for your NetID and password via email or phone.

It is important to never share your NetID and password with anyone.

Activate and Manage Your NetID

Connect Your Devices

Queen's offers both wired and wireless connections for staff on campus. 

Staff seeking a wireless connection should connect their devices to the QueensU-Secure network. Visit the service page for information on how to connect your device, and for information on what other networks are available.

Staff looking to connect their devices via a wired connection should visit the service page for more information on connecting.

Wireless Connection Tutorials

Get Familiar with Office 365

Staff members have access to the Office 365 collaboration suite for the duration of their employment at Queen's. 

Use your NetID and password to log into Office 365 and set up your email and calendar account.

You can access Office 365 by signing in from the web. You can download apps to your desktop and mobile device for seamless collaboration.

Learn More About Office 365

Connecting Remotely

Queen's staff members who are working remotely should check out IT Services' guide to Connecting, Collaborating, and Working Remotely. 

The guide outlines how to prepare your remote work station and provides information on connecting and collaborating from your remote location.

Connecting and Working Remotely

Additional IT Considerations

Student studying off of computer in Douglas Library

Learning How to Use Available Software

Learn how to use the software that is available to you:

  • LinkedIn Learning: A large e-learning site with videos to supplement your Queen’s learning experience

  • Microsoft Training: Links to videos, tutorials, and FAQs to learn how to use these productivity tools.

  • Microsoft Learning Tools: Microsoft Learning Tools is natively built into Office 365 and Microsoft Edge applications. The immersive reader capability in Learning Tools gives users the ability to have content read aloud to them, and lets them adjust settings to break the words into syllables, adjust text size or background colors. 

Students sitting and collaborating in the Smith School of Business

Communication and Collaboration Resources

Resources to help you collaborate, communicate, and learn remotely include:

  • Microsoft Office: Outlook, Word, Excel, PowerPoint, OneDrive & more - your go-to productivity app for mobile devices.

  • Microsoft Teams: Your hub for teamwork. Conversations, files (Word, PowerPoint docs), group calling, and apps live together in a single shared workspace.

  • Zoom: Start, join and schedule sessions; send group text, images and push-to-talk messages on mobile devices.

Follow this link to learn more about learning and teaching remotely.

Professor delivering lecture to students in the Biosciences Auditorium

Preparing Your Technology for Queen's

Consider these actions as you prepare your devices for Queen's!

Take a look at the recommended technology requirements for you time at Queen's. Don't forget to check with your faculty or department for additional device requirements.

Queen’s Residences provides Internet and e-mail access in your residence room – ResNet – and all you’ll need is a personal computer with a network adapter for Ethernet. If you'll be living in residence, learn how to connect to the Internet while in residence. 

If you ever have trouble connecting connecting to Queen's wireless network, consider these troubleshooting tips.

Protecting Your Devices and Data from Harm

Phishing emails attempt to defraud users of their personal information. View tips on how to identify phishing emails

Learn the steps you can take in response to suspicious emails. IT Services strongly recommends reporting phishing, spam, and abusive emails.  

Queen’s has introduced Multi-Factor Authentication (MFA). Multi-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised.

Enrolling in MFA is easy! Check out these steps to enrol your account.

If you’re running Windows 10, you’re probably already set. Windows 10 comes with Windows Defender built-in.

If you have an older version of Windows, you can download Microsoft’s System Centre Endpoint Protection for free from the Software Centre.

If you’re using a Mac, you can download ESET Endpoint Security for free from the Software Centre.