Information Technology Services
Information Technology Services


What's New in IT Services

IT Services 2021-22 Operating Plan

The Operating Plan was developed in response to the needs of the community that were shared with us through multiple collaboration channels. It focuses primarily on what will occur during the current fiscal year while maintaining a three-year planning horizon. The intent of the Op Plan is multifold:  to hold IT Services accountable for the commitments and priorities identified in this document; to foster opportunities for greater collaboration between IT Services and decentralised IT units; and to provide transparency to our partners and the community we serve on what they can expect from us in the coming year.

Multi-Factor Authentication Hardware Tokens

Users who have previously requested a hardware token will receive an email on Monday, February 1, with instructions to verify/update their current mailing address in PeopleSoft MyHR and update the MFA hardware token request form in ServiceNow. Note: hardware tokens are only available for faculty and staff.

To submit a new request, users can complete the Multi-Factor Authentication Hardware Token form in the ServiceNow portal.

Service Page Migration

IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. Try checking out the knowledge base within our service portal by clicking "Browse Services and Support Articles." We anticipate that all service pages will be migrated by summer 2021.


Audio Visual & Multimedia

Work with multimedia resources
Media Streaming, Captioning

Internet & Networks

Internet and network resources
Wireless, ResNet, Remote Access, VPN, Eduroam, PCI

Remote Proctoring

Explore Queen's Remote Proctoring offerings
Examity, Proctortrack

Web Conferencing

Web conferencing resources for the Queen's community
Microsoft Teams, Zoom

Web Resources

Applications and general web help
WebPublish, Siteimprove, MyQueen'sU, Wiki, QShare

Not sure how to find what you're looking for? Review our complete A-Z List.