ITS

Information Technology Services
Information Technology Services

The IT Services Support Centre is available to respond to requests and incidents Monday to Friday from 5 am to 10 pm. For more information on extended hours during the academic year, please visit our Contact Us page.

 

                 



What's New in IT Services


Teams Breakout Rooms

Teams virtual breakout rooms allow a meeting organizer to break a Team's meeting into smaller, semi-private virtual rooms for focused group discussions, and then attendees can either re-join the main meeting themselves or will be brought back into the main meeting when the organizer closes the breakout rooms.

For more information, visit the Teams Breakout room page.

Multi-Factor Authentication Hardware Tokens

Users who have previously requested a hardware token will receive an email on Monday, February 1, with instructions to verify/update their current mailing address in PeopleSoft MyHR and update the MFA hardware token request form in ServiceNow. Note: hardware tokens are only available for faculty and staff.

To submit a new request, users can complete the Multi-Factor Authentication Hardware Token form in the ServiceNow portal.

Service Page Migration

IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. Try checking out the knowledge base within our service portal by clicking "Browse Services and Support Articles." We anticipate that all service pages will be migrated by summer 2021.

 


Audio Visual & Multimedia

Work with multimedia resources
Media Streaming, Captioning

Internet & Networks

Internet and network resources
Wireless, ResNet, Remote Access, VPN, Eduroam, PCI

Remote Proctoring

Explore Queen's Remote Proctoring offerings
Examity, Proctortrack

Web Conferencing

Web conferencing resources for the Queen's community
Microsoft Teams, Zoom

Web Resources

Applications and general web help
WebPublish, Siteimprove, MyQueen'sU, Wiki, QShare

Not sure how to find what you're looking for? Review our complete A-Z List.