Information Technology Services
Information Technology Services

Getting Started for Faculty

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

Information Technology Services Welcomes you to Queen's

IT Services offers a variety of productivity tools, free software, data hosting services, and an extensive list of teaching and learning services for faculty.

Step 1: Access Queen's services using your NetID

Your NetID is your V.I.P. access pass

ACTION:  NetID Self-Serve


Your NetID is your unique network identity at Queen's University. It gives you access to many online services such as Office 365 email, onQ, SOLUS Student Centre, MyQueen'sU, and more.

It is important to never share your NetID and password with anyone!

Forgot your password? Don't panic!

You can reset it by visiting Note that Queen’s will never ask you for your NetID and password via email or phone. If you receive such an email, please forward to

Microsoft's productivity tools

As a Queen’s faculty member, you have access to numerous collaboration and productivity tools. For example:

  • OneDrive for Business: an online storage solutions for you and your students to store files in the cloud with 5TB of online storage.
  • Teams: collaborate with colleagues, give live lectures or record video, host virtual office hours and provide a space for class collaboration.
  • Microsoft 365 Apps for Enterprise: your favourite Office applications available via browser or desktop app (Word, Excel, PowerPoint, Outlook, etc.)
  • OneNote: provides a single place for keeping all of your meeting or research notes in a powerful online notebook. Also a great tool to recommend to students for keeping class notes.
  • To-Do and Planner: create, organize, and assign tasks for yourself or colleagues.
  • Microsoft Office 365 Email and Calendar service: Securely access email, calendar, tasks and contacts anytime, anywhere.

Download and access free tools and software

Don’t pay for the software and tools you need when you can get them for free! Queen’s University provides all students with access to an impressive suite of productivity tools. Visit the Available Tools and Software page for information on how to access.

FREE productivity tools and software titles include:

There are numerous online options for you to learn how to use the software available to you:

  • LinkedIn Learning: A large e-learning site with videos to supplement your Queen’s learning experience.
  • Microsoft: Links to videos, tutorials, and FAQs to learn how to use these productivity tools.

Physical and virtual server hosting services

IT Services offers physical and virtual server hosting services for your hosting needs.

  • Physical hosting provides climate-controlled, power-conditioned server rack space for your servers and storage systems.
  • Virtual hosting provides a flexible server environment capable of running Windows and Linux servers in an enterprise class and storage infrastructure. The service includes nightly backups and automatic failover in the event of hardware failure.
  • COMING SOON: IT Services is actively developing remote lab services hosted in the Microsoft Azure public cloud. These services are intended to aid in the deployment and management of internet accessible computing labs. Use cases being evaluated include, but are not limited to, software development, data sciences and access to specialized programs such as 3D modelling or statistical analysis software.

    Further details on the specifics of the services and instructions on how to attain them are expected late June or early July.

Step 2: Access teaching and learning services

Queen's Learning Management System (onQ)

onQ is Queen’s University’s enterprise learning management system, built in the Brightspace by D2L environment. It can be used to deliver academic courses on the web or to supplement face-to-face instruction. Courses are created using the Course Creation Tool (CCT+). onQ offers:

  • Content management, presentation, and sharing
  • Communication (one-to-one and many-to-many)
  • Project/assignment collaboration and presentation
  • Performance assessment and evaluation
  • Academic course administration and grade management

Remote teaching resources

To support our teaching mission in a remote learning environment, IT Services provides a variety of tools and services to assist faculty in delivering course material, communicating with students, and grading and evaluation. 

  • Streaming pre-recorded or live video
  • Transcription services
  • Remote proctoring
  • Online grading and evaluation

Classroom support

The Classroom Support team provides support for audio/visual technology in the centrally booked classrooms on Main and West campuses. If you need assistance in your classroom, please call (613) 533 6744. Support is available Monday - Thursday 8 am - 8 pm and Fridays from 8 am until 4 pm.

Step 3: Protect your data and devices

Learn how to protect your devices and data from harm

Secure your mobile devices

  • Find out how you can lock down your mobile devices to protect your data from unauthorized access.

Use a strong password

Make sure to back it up

Choose a secure wireless connection

  • Queen’s secure wireless network is called QueensuSecure_WPA2. Log in with your NetID and password.
  • Wi-Fi is considered secure when you need to have a unique username and password to access it.

Use anti-virus and anti-malware software

  • If you’re running Windows 10, you’re probably already set. Windows 10 comes with Windows Defender built-in.
  • If you have an older version of Windows, you can download Microsoft’s System Centre Endpoint Protection for free from the Software Centre.
  • If you’re using a Mac, you can download ESET Endpoint Security for free from the Software Centre.

Install updates - security patches

  • Always install updates for your operating system, browsers, and other applications as soon as they become available.

Be selective about what you share

  • Only share your data (documents, files, photos) with others when you understand the risks of doing so.

Need IT Help? We've got you covered! 

Having trouble setting up your device? Not sure how to install software? Can’t get your email to work on your phone? Get in touch with us. We love hearing from you!