IT Services Welcomes Faculty!

Getting Started: Faculty

Welcome to Queen's! As a Queen's faculty member, you get access to exclusive Queen's-provisioned services. Take a read through our guide below to help get you started with IT at Queen's.



When you accepted a position with Queen's, you were assigned a NetID – a unique network identification that allows you to access many of Queen's online services.

You can activate and/or manage your NetID and password using Queen's Identity Platform. Note that Queen’s will never ask you for your NetID and password via email or phone.

It is important to never share your NetID and password with anyone.

Activate and Manage Your NetID

Connect Your Devices

Queen's offers both wired and wireless connections for staff on campus. 

Staff seeking a wireless connection should connect their devices to the QueensU-Secure network. Visit the Wireless Campus Network service page for information on how to connect your device, and for information on what other networks are available.

Staff looking to connect their devices via a wired connection should visit the Wired Campus Network service page for more information on connecting.

Wireless Connection Tutorials

Get Familiar with Office 365

Faculty members have access to the Office 365 collaboration suite for the duration of their employment at Queen's. 

Use your NetID and password to log into Outlook on the web and set up your email and calendar account.

You can access Office 365 by signing in from the web. You can download apps to your desktop and mobile device for seamless collaboration.

Learn More About Office 365

Access Free Software

Queen’s University provides students and faculty with access to an impressive suite of collaboration and productivity tools. This includes Microsoft Office 365 tools. Examples of provided software include:

  • ArcGIS: ArcGIS allows you to take advantage of location awareness.
  • Camtasia: record and create professional-looking videos on Windows and Mac.
  • EndNote: EndNote is a powerful research and reference manager.
  • Maple: Maple is technical computing software for engineers, mathematicians, and scientists.
  • MATLAB: a programming platform designed specifically for engineers and scientists to analyze and design systems and products.
  • NVivo: NVivo is a qualitative data analysis (QDA) computer software package produced by QSR International. 
  • Snagit: a screen capturing software that lets you quickly capture a process, add your explanation, and create visual instructions.

The full list of software and instructions for downloading titles are available in the Software centre.

Visit the Software Centre

Additional IT Considerations

Queen's Learning Management System

onQ is Queen’s University’s enterprise learning management system, built in the Brightspace by D2L environment. It can be used to deliver academic courses on the web or to supplement face-to-face instruction. Courses are created using the Course Creation Tool (CCT+)

onQ offers:

  • Content management, presentation, and sharing
  • Communication (one-to-one and many-to-many)
  • Project/assignment collaboration and presentation
  • Performance assessment and evaluation
  • Academic course administration and grade management
onQ Support Site

Physical and Virtual Hosting Services

IT Services offers physical and virtual server hosting services for your hosting needs.

  • Physical hosting provides climate-controlled, power-conditioned server rack space for your servers and storage systems.
  • Virtual hosting provides a flexible server environment capable of running Windows and Linux servers in an enterprise class and storage infrastructure. The service includes nightly backups and automatic failover in the event of hardware failure.
  • Azure Lab Services provide on-demand access to pre-configured virtual machines to support your scenarios. You can teach a lesson, provide professional training, run a hackathon or a offer hands-on lab. 
  • Azure Dev Tools for Teaching is a program that provides eligible departments, faculty, and students with access to various Microsoft software products at no cost. 
Hosting at Queen's

Classroom Training and Support

IT Services’ Classroom Support team provides consultations to Queen’s community members on using the audio-visual equipment in centrally booked classrooms on Main and West campus. We focus on managing and maintaining learning spaces across campus.

Using institutional resources, the primary objective of the Classroom Support team is maintaining a consistent teaching experience for faculty among classrooms. 

The Classroom Support team has developed a set of standards for classroom technology and provides technical support, regular maintenance, and equipment updates. 


Classroom Audio-Visual Training and Support

Protecting Your Devices and Data from Harm

Phishing emails attempt to defraud users of their personal information. View tips on how to identify phishing emails

IT Services strongly recommends reporting phishing, spam, and abusive emails. Learn how to report suspicious or unwanted emails.

Queen’s has introduced Multi-Factor Authentication (MFA). Multi-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised.

Enrolling in MFA is easy! Check out these steps to enrol your account.

If you’re running Windows 10, you’re probably already set. Windows 10 comes with Windows Defender built-in.

IT Services recommends that Windows 10 users use Windows Defender which is built-in to Windows. If you require antivirus support for earlier versions of Windows please contact the IT Support Centre.

If you’re using a Mac, you can download ESET Endpoint Security for free from the Antivirus page in the Software Centre.