Information Technology Services
Information Technology Services

Getting Started for Faculty

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

Information Technology Services Welcomes you to Queen's

We're here to help you manage your way with all your technology needs.

Download this guide as a PDF (PDF, 886 KB)

Step 1: Access Queen's services using your NetID

Your NetID is your V.I.P. access pass

Your NetID is your unique network identity at Queen's University. It gives you access to many online services.

It is important to never share your NetID and password with anyone!

Forgot your password? Don't panic!

You can reset it by visiting Note that Queen’s will never ask you for your NetID and password via email or phone. If you receive such an email, please forward to

Microsoft's productivity tools

As a Queen’s faculty member, you have access to numerous collaboration and productivity tools. For example:

  • OneDrive for Business: store your files in the cloud with 5TB of online storage.
  • Teams: collaborate with colleagues on projects with this shared workplace - store and back up working files (up to 25 TB per team).
  • MS Office Applications: your favourite Office applications available via browser or desktop app (Word, Excel, PowerPoint, Outlook, etc.)
  • OneNote: provides a single place for keeping all of your meeting or research notes in a powerful online notebook.
  • To-Do and Planner: create, organize, and assign tasks for yourself or colleagues.

Free software in the Software Centre

Queen's offers free software titles for all faculty and students. Visit our Software Centre to see the full range of software available. Titles include:

FREE online software training

There are numerous online options for you to learn how to use the software available to you:

  • A large e-learning site with videos to supplement your Queen’s teaching experience.
  • Microsoft: Links to videos, tutorials, and FAQs to learn how to use these productivity tools.

Physical and virtual server hosting services

IT Services offers physical and virtual server hosting services for your hosting needs.

  • Physical hosting provides climate-controlled, power-conditioned server rack space for your servers and storage systems.
  • Virtual hosting provides a flexible server environment capable of running Windows and Linux servers in an enterprise class and storage infrastructure. The service includes nightly backups and automatic failover in the event of hardware failure.
  • COMING SOON: IT Services is currently developing a cloud computing service hosting in Microsoft Azure that will provide improved self-service capabilities and system flexibility.
Step 2: Access additional teaching and learning services

Use onQ to store and share course material

onQ is Queen’s University’s enterprise learning management system, built in the Brightspace by D2L environment. It can be used to deliver academic courses on the web or to supplement face-to-face instruction. onQ offers:

  • Content management, presentation, and sharing
  • Communication (one-to-one and many-to-many)
  • Project/assignment collaboration and presentation
  • Performance assessment and evaluation
  • Academic course administration and grade management

Create courses with the Course Creation Tool (CCT+)

The Course Creation Tool (CCT+) provides faculty with an easy way to create courses in onQ. With it, you can:

  • Create courses and add enrollments in onQ
  • Clone an existing onQ course
  • Enrol the Primary Instructor and Test Students
  • Create eReserves course for course materials (book chapters, journals, websites, and videos)
  • Add Turnitin to Assignment submission folders

Real-time classroom support

The Classroom Support team provides support for audio/visual technology in the centrally booked classrooms on Main and West campuses. If you need assistance in your classroom, please call (613) 533 6744. Support is available Monday - Thursday 8 am - 8 pm and Fridays from 8 am until 4 pm.

Video streaming service

Queen’s Streaming Service provides all active faculty and staff with the ability to upload video and audio files using a web browser into a “library.” There are two library types: personal and departmental. Department Heads are responsible for the departmental library.

Step 3: Protect your data and devices

Learn how to protect your devices and data from harm

Secure your mobile devices

  • Find out how you can lock down your mobile devices to protect your data from unauthorized access.

Use a strong password

Make sure to back it up

Choose a secure wireless connection

  • Queen’s secure wireless network is called QueensuSecure_WPA2. Log in with your NetID and password.
  • Wi-Fi is considered secure when you need to have a unique username and password to access it.

Use anti-virus and anti-malware software

  • If you’re running Windows 10, you’re probably already set. Windows 10 comes with Windows Defender built-in.
  • If you have an older version of Windows, you can download Microsoft’s System Centre Endpoint Protection for free from the Software Centre.
  • If you’re using a Mac, you can download ESET Endpoint Security for free from the Software Centre.

Install updates - security patches

  • Always install updates for your operating system, browsers, and other applications as soon as they become available.

Be selective about what you share

  • Only share your data (documents, files, photos) with others when you understand the risks of doing so.

Need IT Help? We've got you covered! 

Having trouble setting up your device? Not sure how to install software? Can’t get your email to work on your phone? Get in touch with us. We love hearing from you!