The highlights below are from fiscal year 2022-23 (unless otherwise noted). Note that these accomplishments only represent a snapshot of IT Services' achievements for the year; the list is not exhaustive.
Next Generation Network (NGN) Statistics
This phase of the Next Generation Network (NGN) project is all about creating efficiencies in our network structure. Our team is swapping out old, redundant equipment for newer, more efficient technology. For more information about the NGN program, visit the NGN SharePoint site (log in with your NetID and password). The stats below reflect the work done in wave 1 buildings (Dupuis Hall, Beamish-Monroe Hall, Goodwin Hall, Botterell Hall, Biosciences Complex, Walter Light Hall, Medical Building).
Microsoft 365 Statistics
IT Services tracks usage of Microsoft 365 across the university. The below figures demonstrate the uptake of Microsoft tools within Queen's, a huge volume of activity, and Queen’s ability to transition successfully to remote and hybrid work via Microsoft Teams.
Note: The numbers below represent April 2023 and comprise a snapshot of the 10 departments with the greatest number of users at Queen's.
Some accomplishments cannot be adequately described through numbers. In addition to the achievements shown above, we should also be proud that we:
- Mitigated unprecedented retention and recruiting challenges, including harnessing the power of student potential (e.g. 21 students employed; fully staffed our Security Operations Centre);
- Expertly negotiated multiple contracts, realising significant savings for the University and for the Council of Ontario Universities (e.g. Microsoft Campus & School Agreement Amendment; Salesforce);
- Developed and integrated new capabilities in support of faculty and students (e.g. Ventus Accommodations Solution; Student Data Warehouse reporting; network infrastructure in Endaayaan - Tkanónsote Residence);
- Deployed additional cybersecurity controls throughout the year, some of them requiring substantial change management efforts (e.g. transitioning to Deny-by-Default network posture; implementing the new Queen's Identity Platform);
- Progressed on a number of multi-year strategic projects (e.g. Enterprise Constituent Relationship Management; Telephony Modernisation; Next Generation Networks; Migration to Azure Cloud);
- Enabled better data-driven decision making (e.g. Data Proficiency Workshop; Student Enrolment Dashboard);
- Improved established practices to be more effective and to enhance the user experience (e.g. Project Delivery Management framework and toolkits; reinstated ITAdmin Rep touchpoints; enhanced communications within and outside of the department); and
- Engaged the Queen's community through extensive consultations to develop Queen's Digital Roadmap: For the Digital Future.