Accessibility Hub

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Accessibility Information for Visitors

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Travelling as a person with a disability requires a lot of planning and organization. Whether you are coming to Queen's University for a visit, tour, Homecoming, or a convocation ceremony many resources are available to assist you make accessible arrangements for your visit to Queen's.

Access Champions are volunteers recruited from the Occupational Therapy Program. Their role is to provide assistance with your accessibility needs during your campus visit and address accessibility issues as they arise and to work towards ensuring that everyone has the best possible visit to Queen's. To arrange this service for your visit to Queen's University, please fill out the Access Champions Accessibility Request Form.

Accessible travel to and from Kingston

Via Rail

It is best to not book your tickets online. Call and talk with a customer service representative. Before booking your ticket, please make inquiries and any accessibility requests to the ticket agent. Many Via Rail stations are accessible and have lifts available for boarding or unboarding the trains. Via's Kingston station has accessible access to station, ticket office, washrooms and trains. Also available, wheelchair and a wheelchair lift. Via's website offers more detailed information for accessibility, adapted services, and unaccompanied minors.

Bus

Kingston's bus terminal offers service from Coach Canada, MegaBus Canada, and Greyhound. It is best to not book your tickets online. Call and talk with a customer service representative. Before booking your ticket, please make inquiries and any accessibility requests to the ticket agent. Each company offers different services to persons with disabilities. Kingston's bus terminal is fully accessible.

Air

Kingston Airport (YGK), also known as Norman Rogers Airport, has two runways and a fully-accessible terminal. Kingston Airport is serviced by Air Canada with six flights a day between Kingston and Toronto Pearson International Airport (YYZ). Before booking your ticket with Air Canada, please review their Customers with special needs section.

Accessible transportation while in Kingston

  • Kingston Transit: All routes are served by accessible buses (PDF 881 KB) which are low-floor with kneeling capability. Although accessible bus stop infrastructure is not currently a requirement in the AODA Transportation Standard, the City of Kingston is working to improve the accessibility of all bus stops, shelters and integrated seating.
  • Kingston Access Bus offers specialized, non-emergency medical and community transportation.
  • Accessible Taxis:  Modern Taxi has two (2) on-demand accessible taxis in their fleet. Call (613) 546-2222 to book. The City is working with the Taxi Commission to bring more accessible taxis to the City of Kingston. See this Dec. 18, 2012 Information Report to Council for details.

Parking

accessible parking meters on Alfred Street

  • Metered accessible parking spaces are available on many streets in and around Queen’s. For example, there are accessible parking spaces on Alfred and Union Streets outside Stauffer Library, on Union Street close to Division Street, and several in the Queen’s/KGH underground parking lot on Stuart Street. Queen’s departments such as the Disability Services Office and the Regional Assessment and Resource Centre (RARC) also have accessible parking available but please contact their offices to arrange.
  • Parking permits are available through the Parking Department of Physical Plant Services (PPS). For faculty or staff, Queen’s parking can also arrange for a designated accessible parking space for permit holders.
  • Faculty, staff and students who have an Ontario Accessible Parking Permit issued by the Ministry of Transportation may be issued a parking permit regardless of their zone of residence. Students requiring parking and do not have an Ontario Accessible Parking Permit must have their application endorsed by the Disability Services Office at Health, Counselling, and Disability Services.
  • The City of Kingston provides municipal parking throughout the city. A map of accessible parking spaces (PDF 430 KB) is available.
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If you are coming to Queen's to attend a convocation ceremony please see the Office of the University Registrar website for more parking information.

student Katie Charboneau outside Grant Hall after her convocation ceremony

Accommodations at Convocation

Queen's is committed to ensuring that all of our Convocation participants - graduates, guests and faculty - experience a day that is enjoyable, as well as memorable.

The Office of the University Registrar's website has more important information and services for persons with disabilities. It is recommended that you arrive as early as possible, and no later than 30 minutes prior to the start of the ceremony. Doors open 90 minutes prior to each ceremony. Arriving early ensures that you will receive suitable seating before the Procession, which begins 15 minutes prior to the start time. If a guest attending Convocation has a disability, seating can be reserved by completing an online form (PDF 198 KB - Office of the University Registrar).

Please note that the Form must be submitted by the graduate on behalf of their guest(s).

Accessibility at Homecoming 2013

Queen's Homecoming 2013 is committed to an inclusive campus community that respects the dignity and independence of persons with disabilities though a continued effort to offer accessible services and facilities. As part of our commitment to an inclusive and accessible Homecoming, we have created volunteer roles dedicated to providing onsite direction/support to persons who self-identify as living with a disability at Homecoming.

There are also 'Accessibility Champion’ volunteers recruited from the Occupational Therapy Program. Their role is to address accessibility issues as they arise and to work towards ensuring that everyone has the best possible Homecoming. All Homecoming volunteers will receive training, from the Equity Office, on how to best interact and communicate with persons with disabilities. Accessibility Champion volunteers will be present at the Welcome Home! Alumni Meet and Greet if you have any accessibility-related questions or concerns.

Accessible Tours

Weekly guided tours are available for the Queen's Campus and a great way to experience the university. Please note that with enough advance notice, we can accommodate most special requests (e.g. wheel chair, assistive-listening devices, accessibility assistance, sign-language interpreters, etc.). For inquires please contact admission@queensu.ca.

Visitor and Information Centre

Provides maps and literature for Queen's and Kingston. Please contact ahead of time to confirm operating times.

Contact Information
location  At the main Union Street entrance of the John Deutsch University Centre
accessibility  Please note: that the Union Street entrance is not wheelchair accessible. Use the accessible west-side entrance of the John Deutsch Centre.
email   jduc@queensu.ca
phone  (613) 533-2794

Building Accessibility

sign for accessible washroom and a visual fire alarmThe Campus Accessibility Guide is intended to help students, faculty, staff and visitors to the campus:

  • identify accessible building entrances and other building accessible facilities;
  • plan their route through the campus and
  • keep current with improvements to campus access.

Campus Map

Use our online map, or download/print a version to carry with you. Our map is searchable by building name and the map will also show you street addresses, food outlets, accessible entrances, and emergency phones.