Information Technology Services
Information Technology Services
IT Support Centre - Software Problems - Submit your Quesiton

IT Services Help Form

NetID Password NOTICE:
If you are having trouble accessing services with your NetID, first try to change your password at Netid Profile Manager

Please fill out the form below and click the Submit Issue button to send the request.

** Mandatory fields are preceded by an asterisk.

Contact Information

NOTE: Our ticket system will reject any replies from emails that do not match the email addresses you have entered below.

If your problem will not let you access Queen's email, please enter a personal working email address that will accept our replies.

Please describe your issue in detail, considering the following:

  • Service you are trying to access
  • Application and/or version you are having trouble with
  • When the problem began
  • Your operating system
  • Course code or website
  • Resolution steps you have already tried

Describe your Issue
NOTE: Is your issue password related? You may simply need to change your password at the Netid Profile Manager
If you are unable to change your password, please continue to submit your help request.