Register for International Emergency Support

Queen's University has partnered with International SOS (ISOS) to provide out-of-country emergency assistance for all Queen's community members traveling on university-sanctioned activities. ISOS multilingual specialists are available 24 hours a day, 365 days a year.  In the event of an emergency, you can access International SOS to speak to a doctor, get referred to a local healthcare provider, receive travel information and alerts, and get assistance for immediate medical and security concerns. You can also contact International SOS prior to your travel for country-specific information. 


Steps to Register

ISOS app on phone

New Users: Registration for ISOS is required. You will need to provide the Queen’s International SOS Membership Number.

Download the International SOS (ISOS) Assistance App. You will use the same login and password you created for the ISOS Portal. If you do not yet have an account, you will need to create one. (You will need to enter the Queen's University membership number.)



Alerts can warn you and/or update you on severe weather, political crisis, etc. in the country of your activity.

Carry your Queen's University Emergency Contact Card with you while traveling.  You can pick up a card at your department or faculty office, or the Department of Environmental Health and Safety.  You can also access and print a copy by logging into START using your Net ID.

The Queen’s University Emergency Contact Card includes the Queen's ISOS membership number and the phone numbers for International SOS (ISOS) and for Queen’s Emergency Report Centre. (Collect calls will be accepted.)

Take time to become familiar with the International SOS portal and the ISOS Assistance App User Guide