Campus Security and Emergency Services has partnered with Human Resources to make Verbal Intervention Training more accessible to University staff.

Verbal Intervention Training will provide you with the skills and knowledge you need to recognize and manage crisis behaviours you may encounter in your office or the classroom.  This half-day course is facilitated by CSES staff who have been trained by The Crisis Prevention Institute. 

Program Objectives:

  • Identify and know how to respond to various levels of crisis behaviours.

  • Recognize how to manage your own consistent, calm behaviour in order to influence a positive outcome in a crisis situation.

  • Learn strategies to strengthen nonverbal communication.

  • Develop limit-setting strategies when verbal intervening to de-escalate defensive behaviours.

  • Learn intervention strategies to maximize safety and minimize harm.

  • Explore a framework to help guide staff and the individual in distress through a process of re-establishing the relationship.


To Register for a session visit the links below, or the CSES "Services" page

Oct 11, 8:30-12:30

Nov 7, 8:30-12:30

Nov 29, 12:30-4:30