Making an Appointment
Students can schedule in personan appointment by calling 613-533-6000 ext. 78264 Monday–Friday 9:00am–4:30pm, and one of our receptionists would be happy to find a suitable appointment time. Students may also schedule an appointment in person at the LaSalle Building, 146 Stuart Street. Counselling Services is located at the top of the stairs on the second floor. Elevator access is available through Health Services on the ground floor.
If you are a student in Education, Engineering, Business, Medicine or Graduate Studies, you can book an appointment at Student Wellness Services or you can book an appointment directly with the counsellor located in your Faculty. For any student living in one of the Queen's residences, there are also two counsellors available in Victoria Hall. A list of Facultyand residence counsellors and their email and phone numbers can be found on our Contact Us page.
Please be sure to arrive 15 minutes early for your first appointment of the academic year (since May 1st) to complete paperwork, and have your student card with you for identification.
We ask that you do not leave a message requesting to book an appointment, but rather call back during business hours. It is also not ideal to book an appointment via email, because our availability changes very quickly, especially during peak demand periods.
Cancelling an Appointment
You may cancel an appointment by calling 613-533-6000 ext. 78264 Monday–Friday 9:00am–4:30pm and speaking to someone, or by leaving a message on the 24-hour confidential line. In your message, please include your name and student number, as well as the date and time of the appointment being cancelled. Please note that there will be a $30.00 charge for missed appointments not cancelled 24 hours in advance.
If it is after hours, see a list of resources available after hours.
If it is Monday–Friday 9:00am–4:30pm, call us at 613-533-6000 ext. 78264 and tell us that the situation is urgent; we will arrange for you to meet with a counsellor as soon as possible.
If you still have questions about appointments, please read our Frequently Asked Questions. Feel free to contact us at 613-533-6000 ext. 78264 to speak with someone, or email firstname.lastname@example.org and we will be happy to answer any questions you may have.