ITS

Information Technology Services
Information Technology Services

Service Termination Timelines

The table below describes the service termination timeline for all departures from Queen's except in cases of death and termination of employment by Queen's:

  • In the case of death, all services are active for six months and then normal termination rules apply.
  • In the case of termination of employment by Queen's, access to all services is removed immediately upon notification.

The service termination timeline is subject to change any time without notice, and delays may occur due to the processing of HR data.

For more details visit the Service Deprovisioning Procedure web page

 

Note:  Queen's alumni are also entitled to use Office 365 for email and calendaring as part of the Email for Alumni service.

Active Directory Access
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student 365 days from notice of departure from OUR
  Undergraduate Student 365 days from notice of departure from OUR
  Applicant When there is no active application
  Alumni Access suspended on failure to update password on yearly basis.
  Retirees Access suspended on failure to update password on a yearly basis.
     
Cisco VPN
  Faculty Active/Emeritus Manual removal
  Staff/Contingent Contract Employees Manual removal
  Sponsor/Guest Manual removal
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
Email & Calendar (Exchange)
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student

365 days from notice of departure from OUR
eligible for Email for Alumni service
  Undergraduate Student

365 days from notice of departure from OUR
eligible for Email for Alumni service
  Applicant N/A
  Alumni Access suspended on failure to update password on a yearly basis.
  Retirees Access suspended on failure to update password on a yearly basis.
     
Interfolio Faculty180
  Faculty Active/Emeritus When there is no current appointment in HR system
  Staff/Contingent Contract Employees When there is no current appointment in HR system
  Sponsor/Guest When there is no current appointment in HR system
  Graduate Student Immediately on notice of departure from OUR
  Undergraduate Student Immediately on notice of departure from OUR
  Applicant N/A
  Alumni  
  Retirees  
     
iTrack (formerly Footprints)
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
Lecture Capture
  Faculty Active/Emeritus Continued access
  Staff/Contingent Contract Employees Continued access
  Sponsor/Guest Continued access
  Graduate Student Continued access
  Undergraduate Student Continued access
  Applicant Continued access
  Alumni  
  Retirees  
     
Lynda.com
  Faculty Active/Emeritus When there is no current appointment in HR system
  Staff/Contingent Contract Employees When there is no current appointment in HR system
  Sponsor/Guest N/A
  Graduate Student Immediately on notice of departure from OUR
  Undergraduate Student Immediately on notice of departure from OUR
  Applicant N/A
  Alumni N/A
  Retirees N/A
     
Mailing Lists (Listserv)
  Faculty Active/Emeritus Manual removal
  Staff/Contingent Contract Employees Manual removal
  Sponsor/Guest Manual removal
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
MyQueen'sU
  Faculty Active/Emeritus Access suspended one month after termination notice from HR
  Staff/Contingent Contract Employees Access suspended one month after termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student Continued access
  Undergraduate Student Continued access
  Applicant Continued access
  Alumni  
  Retirees Access suspended one month after termination notice from HR
     
Office 365
Exchange Online*, Delve, Flow, Forms, Groups, Office 365 ProPlus, Office Online, OneDrive for Business, Planner, SharePoint Online, Skype for Business, StaffHub, Stream, Sway, Teams, To-Do, Yammer

* Continued access for Alumni and Retirees
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student 365 days from notice of departure from OUR
eligible for Email for Alumni service
  Undergraduate Student 365 days from notice of departure from OUR
eligible for Email for Alumni service
  Applicant N/A
  Alumni* Access suspended on failure to update password on a yearly basis.
  Retirees* Access suspended on failure to update password on a yearly basis.
     
onQ
  Faculty Active/Emeritus When there is no current appointment in HR system
  Staff/Contingent Contract Employees When there is no current appointment in HR system
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student Immediately on notice of departure
  Undergraduate Student Immediately on notice of departure
  Applicant N/A
  Alumni  
  Retirees  
     
PeopleSoft
  Faculty Active/Emeritus When there is no current appointment in HR system
  Staff/Contingent Contract Employees When there is no current appointment in HR system
  Sponsor/Guest When there is no current appointment in HR system
  Graduate Student Immediately on notice of departure
  Undergraduate Student Immediately on notice of departure
  Applicant N/A
  Alumni  
  Retirees  
     
QShare
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student Immediately on notice of departure
  Undergraduate Student Immediately on notice of departure
  Applicant N/A
  Alumni  
  Retirees  
     
SOLUS
  Faculty Active/Emeritus N/A
  Staff/Contingent Contract Employees N/A
  Sponsor/Guest Continued access
  Graduate Student Continued access
  Undergraduate Student Continued access
  Applicant Continued access
  Alumni  
  Retirees  
     
Streaming Service (Ensemble)
  Faculty Active/Emeritus When there is no current appointment in HR system
  Staff/Contingent Contract Employees When there is no current appointment in HR system
  Sponsor/Guest N/A
  Graduate Student IT Admin request
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
Telephone
Calling Card Authorization Codes
  Faculty Active/Emeritus On ITAdmin Rep request
  Staff/Contingent Contract Employees On ITAdmin Rep request
  Sponsor/Guest On ITAdmin Rep request
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
Telephone
Long Distance Authorization Codes
  Faculty Active/Emeritus On ITAdmin Rep request
  Staff/Contingent Contract Employees On ITAdmin Rep request
  Sponsor/Guest On ITAdmin Rep request
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
TSM Backup
  Faculty Active/Emeritus On ITAdmin Rep request
  Staff/Contingent Contract Employees On ITAdmin Rep request
  Sponsor/Guest On ITAdmin Rep request
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
WebPublish
  Faculty Active/Emeritus When there is no current appointment in HR system
  Staff/Contingent Contract Employees When there is no current appointment in HR system
  Sponsor/Guest Access suspended one month after termination
  Graduate Student Manual removal
  Undergraduate Student Manual removal
  Applicant N/A
  Alumni  
  Retirees  
     

Web VPN Access
(Access to PeopleSoft from off campus)
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni  
  Retirees  
     
Wiki
  Faculty Active/Emeritus Access suspended one month after termination notice from HR
  Staff/Contingent Contract Employees Access suspended one month after termination notice from HR
  Sponsor/Guest Access suspended one month after termination
  Graduate Student Immediately on notice of departure
  Undergraduate Student Immediately on notice of departure
  Applicant N/A
  Alumni  
  Retirees N/A
     
WPA2 Wireless and Eduroam (secure)
  Faculty Active/Emeritus Access suspended eight months after termination notice from HR
  Staff/Contingent Contract Employees Access suspended immediately upon termination notice from HR
  Sponsor/Guest Access suspended immediately upon termination
  Graduate Student N/A
  Undergraduate Student N/A
  Applicant N/A
  Alumni Access suspended on failure to update password on a yearly basis.
  Retirees Access suspended on failure to update password on a yearly basis.
     

 

Help & Support

For assistance with termination timelines and procedures, please contact the IT Support Centre by calling 613-533-6666 during regular business hours, or by filling out the online help form.

 

 

Last Updated: July 17, 2018