Campus Security and Emergency Services

Campus Security and Emergency Services

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Disasters, Utility Failures, Fraud

The following procedures are for the use of all members of the Queen’s community. You are encouraged to review them periodically. Should you be involved in any of the emergency situations detailed below, knowledge of the appropriate procedures to follow will greatly reduce the threat of harm to yourself and others.

If you have any questions or concerns regarding the following procedures, do not hesitate to contact us via email or by phoning 613-533-6733.


  • Stay indoors, if already there. Emergency evacuations will be made when it is safe to do so.
  • Sit under sturdy furniture or against central inside walls.
  • Stay away from glass windows and doors.
  • Do not use elevators.
  • Avoid using the telephone, unless you are in a life or death situation.
  • If you are outside, stay away from buildings, bridges, and utility wires.
  • Avoid running through or near buildings where there is danger of falling debris.
  • Buildings will be evacuated after the earthquake, after-shocks, and tremors have stopped.

Do not re-enter any building unless you receive permission from Campus Security.

Major Floods

Floods can usually be anticipated, unless they are a flash flood caused by torrential rainfall or caused by the bursting of a storage tank or water main.

Flash flood watch is a warning given whenever heavy rains are either occurring or expected, that may cause flooding in a particular area.

Flash flood warning is urgent and is given whenever there has been a dangerous rise in water level, caused by heavy rains, ice jam break-up, earthquake, or dam failure.

Response Procedure

Remain in a safe place in any flood, and follow instructions that will be given from time to time by Campus Security.


Tornadoes are violent local storms with winds of tremendous speed that can reach 200-400 mph. The individual tornado appears as a rotating, funnel shaped cloud that extends toward the grown from the base of a thundercloud. It varies from gray to black in colour, and the spinning action gives off a sound similar to an airplane. These short-lived storms are the most violent of all atmospheric phenomena, and are the most destructive in small areas.

  • Tornado watches are issued when the conditions are right for tornadoes to develop.
  • Tornado warnings mean that a tornado has actually been sighted in the area, or is indicated by radar.

Response Procedure Tornado Watch

  • Listen to a radio or watch television for up-to-date weather service announcements.
  • Watch the sky, especially to the south and southwest. Tornadoes usually move from the west to the east.

Tornado Warning

If you are outdoors:

  • Get indoors, preferably in a substantial steel-frame, reinforced concrete building.
  • If you can't get indoors, go to the nearest ditch, culvert or low-lying area, take cover, and lie flat

If you are indoors:

  • Move to the basement
  • Open doors on the sides of the building away from the approach of the tornado, but stay away from them to avoid flying debris.
  • Close doors on the sides of the building toward the approach of the tornado.
  • Stay away from windows to avoid being hit by broken glass.


The National Weather Service monitors the development of hurricanes and provides then following information.

Hurricane watches indicate that hurricanes are close and that everyone in the area covered in the watch should listen for further advisories and be ready to take precautionary action.

Hurricane warnings indicate that forecasters believe an area will be hit by a hurricane. Anyone in the area should take full precautions against the storm. Flooding and tornadoes created by the hurricane pose the greatest danger.

Response Procedure Hurricane Watch

  • Listen to the radio or watch television for weather advisories.
  • Be prepared to evacuate, upon the direction of Campus Security or external emergency services.

Post Emergency Response

  • Gas leaks are likely; proceed with caution
  • Do not use elevators
  • Use the telephone only in cases of serious injury, fire or other imminent danger
  • When it is safe to do so, check coworkers for injury, offer first aid, and assist people with disabilities

Gas or Water Services Failure

Primary Response

Dial 36111 for Campus Security.

Response Guidelines

Gas or water services failures create different problems than a power failure. When natural gas supplies fail, many devices that were lit and operating before the failure may still have a gas flow. This could cause an explosive atmosphere. Physical Plant Operations will be contacted by Safety and Security Operations to ensure all necessary valves are shut off.

It is the responsibility of the department head or supervisor of areas requiring the use of gas-fired appliances to develop procedures and assign authority to specific staff members to supervise the operation of all gas-fired appliances.

Water supply failure can cause minor inconveniences such as inoperable sinks and washrooms to the shut-down or burn-out of water-cooled equipment service interruption to main telephone/security alarm control rooms, to the loss of water needed for fire protection systems.

Drinking water on campus can be contaminated by improper internal/external connection or by deliberate tampering, for example.

Failure Electrical

Primary Response

Dial 36111 (external 613-533-6111) for Campus Security.

Response Guidelines

Certain essential University services, such as emergency lighting, some telephones, and the fire alarm systems will continue to function during a power failure, but lighting will be minimal and is designed only for providing illuminated exits.

An extended power failure, from whatever cause, would result in serious problems that could adversely affect the everyday activities of the University. Given the scope of potential problems caused by a power outage, it is the responsibility of each department head to formulate guidelines and/or instructions necessary for the safety of employees and preservation of University property.

Elevators - What to Do if You are Stuck

Pick up lift phone on the control panel to alert Campus Security. Do not attempt to pry open the elevator doors.

In elevators with two-way communications

Most campus elevators are equipped with two-way devices so that you can speak to Campus Security officers. They will initiate rescue procedures and will remain in contact with you.

In elevators without two-way communications

If you are trapped in one of these elevators, push the emergency button repeatedly. People in the vicinity will hear the alarm and will contact Campus Security by dialling 36111 (external 613-533-6111).


Knowing how to recognize when someone is trying to scam you is the most effective means of protecting yourself.  Many scams and frauds are phone and internet based, if something seems too good to be true, it likely is.  If you suspect you have been a victim of Fraud, contact the Kingston Police.  

Phishing emails should be forwarded to for review and possible action.  If you have provided any information as a result of phishing, change your passwords.

More information on fraud and scams can be found at the RCMP website:

Or at the Queen's ITS webpage: