Getting Started | Arts and Science Online

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Getting Started

Click the expandable sections below for more details to help you get started with your online course(s).

Computer Requirements

To take an online course, you’ll need a high speed internet connection as well as a microphone and speakers to be able to watch videos, hear sounds, and participate in interactive online activities. A webcam is recommended but not necessary.

System Requirements:

  • Laptop or Desktop computer purchased within the last 5 years (mobile devices are not supported)
  • Windows Vista SP2/Mac OSX 10.9 or higher
  • Up to date versions of Firefox, Internet Explorer or Safari. Please note that Google Chrome is not recommended for use in our courses.
  • Most recent version of Adobe Reader and Adobe Flash

Set up your NetID

Your NetID is your login for the Queen’s online Student Centre. Once you apply, you will receive an email with your student number. You will use this to create your NetID following these steps:

  1. Go to https://my.queensu.ca
  2. Click on Don't have a NetID?
  3. Under Students, click on Activate your NetID
  4. Record your NetID, you will need it every time you log into SOLUS, OnQ and your Queen’s email account.

Access your Queen’s Email

As a Queen’s student, you have a permanent Queen’s email address that consists of your netid@queensu.ca. All communication from Queen’s will go to this email address. Check it frequently or consider forwarding it to your most commonly accessed email address.

Log in to Queen's Email

To forward Your Queen's email to another email address

  • click on the 'settings' icon in the top right corner
  • click on "options"
  • click on "mail"
  • click on "accounts"
  • click on "forwarding"
  • click on "start forwarding"
  • enter the email address you'd like your Queen's email address to be forwarded to
  • click "save"

Navigate SOLUS

SOLUS Student Centre is the Queen’s online student portal that you can use to pay tuition and fees, add/drop courses, view grades and print many forms including confirmations of registration or tuition tax receipts. Log into SOLUS using your Queen’s NetID and password.

  • click on http://my.queensu.ca
  • enter your Queen's NET ID and password
  • click "log in"
  • in the right-hand corner of this page click on "SOLUS"
  • See SOLUS Frequently Asked Questions here
  • For help with SOLUS, call 613-533-2040 or email fees@queensu.ca

Order Textbooks

Textbooks can be ordered from the campus bookstore and shipped anywhere in the world. You can buy textbooks from other sources if you wish, as long as they are the exact same edition as outlined in the course description. The correct textbooks for your course will be automatically populated when using the online ordering system at www.campusbookstore.com - alternatively, you can view the required course materials on the course description page on our website.

To order a textbook for your course:

  • Visit www.campusbookstore.com and select "find your textbook" on the top left hand menu
  • Select the department code (first 4 letters of the course you need it for eg. PSYC)
  • The section below this box will update with the possible course codes for your request.
  • Select the matching course code and term with the option that has 700 next to it (eg. PSYC100-700)
  • Click "Search for Textbooks"
  • Follow the on-screen prompts to complete your purchase and arrange for shipping.

Pay your Tuition

Tuition is generally due on the first day of class. Please make note of the upcoming tuition due dates per term.

To Pay Tuition:

METHOD 1: Credit Card (only available to Distance Students)

  • Log in to SOLUS
  • Click on the green dollar sign
  • Follow the on-screen prompts to complete payment

METHOD 2: Bank Transfer

  • Using online or in-person banking, find Queen's University as a Payee
  • Use your 8-digit student number as the 'account number'
  • Once set up, you can pay this payee using funds directly from your bank account online, in person, or by telephone.

Please note that some payments can take between 3- 5 business days to reflect in your Queen's account.

The Office of the Registrar can help with all questions about fees and payments. 613-533-6894 or fees@queensu.ca

Student Awards can help you with questions about OSAP, financial aid, bursaries and awards. 613-533-2216. 

Enrol in your first courses

If you applied through OUAC (Ontario Universities Application Centre)

Once you accept your offer, you will need to find your enrolment appointment in SOLUS and participate in Course Registration. See the section titled "Add or Drop Courses" on this page for details.

If you applied through this website (ASO)

When you accept your offer of admission, you will be automatically enrolled in the course(s) you selected on your application and you will become academically and financially responsible for them. If you choose not to pursue any of these classes, you will need to drop them in SOLUS before the financial drop deadline. After your first semester at Queen’s, you’ll use SOLUS to add your next classes yourself.

For all future terms

You will be responsible for registering in your courses yourself. See the section titled "Add or Drop Courses" on this page for details.

Access your courses

Our online courses are run through OnQ, our online learning platforms. 

Begin your online course by logging in to OnQ on the first day of class (or 48 hours after you enrol in SOLUS for late enrolments). From here you will be able to access the course schedule and lessons, submit assignments and check your grades. You can also communicate with your instructor, TA, and other students in the course. Your instructor or TA will email you at your Queen’s email address within the first week of the term to introduce themselves and the course to you.

 

Watch this video for an introduction to onQ

 
 
Screenshot of the top of a course page in OnQ
  1. My Home - this will take you back to the My Home page from anywhere in onQ
  2. My Courses - navigate to any of your courses from this link
  3. Message Alerts - access the Email and Pager tools and see any new Pager messages
  4. Subscription Alerts - view course updates to news, discussions, quizzes, etc.
  5. Update Alerts - shows new Discussion tool messages
  6. Profile - access and edit your profile, customize notifications for activities in your courses, modify your account settings, and access the Logout link.
  7. Navigation Bar - Access the course's different sections
  • Course Home - click on to access the course’s main page.
  • Syllabus - outlines all important information pertaining to the course, such as grade breakdown, teaching team contact information, course description, learning outcomes etc.
  • Modules - access to course content such as weekly overviews, course notes, videos etc.
  • Activities - access a list of all Assignment Submission Folders, Discussion Forums, and quizzes, as well as the course's grade book.
  • Timeline - overall view of course broken down week by week with links to all course content.
  • People - access your groups, the classlist, and the teaching team expanding biographical information.
  • Help - access to course questions forum as well as a list of helpful resource links.

Add or Drop Courses

Determine enrolment periods

  • For Fall and Winter Term courses, all students are given an Enrolment Appointment Time to begin enrolling in classes. To find yours, log into SOLUS in early July and check the right side of your screen under "Enrolment Dates". A window will appear with your unique Enrolment Appointment Time, which is randomly generated according to your level at the University and cannot be changed.
  • For Summer Term courses, current students can enrol any time during the enrolment period for the term. Refer to the dates and deadlines page to see when course enrolment is open for summer term. 

To enrol in a course:

  • log in to SOLUS
  • click on "student center"
  • click on "enrol"
  • select the term for which you are enrolling
  • click "continue"
  • click on "class search"
  • change the course career drop-down to "undergraduate online"
  • uncheck "show open classes only"
  • use the other drop down filters to find the class(es) you are looking for (optional)
  • click "search"
  • Once you find the class(es) you are looking for, click the "select" button next to your desired class. If the class status is NOT a green circle, you will need to contact our office to manually enrol you (asc.online@queensu.ca or 613-533-3322)
  • Choose your exam centre location (or enter 9999 if a location close to you does not exist), and click "next"
  • click "proceed to step 2 of 3"
  • click "finish enrolling" when your enrolment appointment begins (for Fall and Fall/Winter term)
If you are trying to enroll in a class that has a prerequisite that you do not have, you can email the Undergraduate Chair of the department to ask for permission if you feel you have a solid basis to be able to take the class. Please copy asc.online@queensu.ca on this response and include the course name, your student number, and your preferred exam centre location so that our office can enroll you.
 
To re-take a course, please email asc.online@queensu.ca for a manual override.
 

To drop a course:

  • log in to SOLUS
  • click on "student center"
  • click on "enrol" (even if dropping a course)
  • select the term for which you are enrolling
  • click "continue"
  • click on the "drop" tab at the top of your student center screen
  • select the courses you wish to drop
  • click "drop selected classes"
  • click "finish dropping"
  • ensure that the course has successfully been dropped (the status will show a blue circle X)

If you are attempting to drop a course after the academic drop deadline has passed, an appeal will need to be made. Please refer to the appeals section on the Arts and Science website. If you'd like to speak with an academic advisor about your circumstances, please call 613-533-3322 or email asc.online@queensu.ca to book an appointment. Please refer to our dates and deadlines page for academic/financial drop deadlines.

Order a Student Card

As a distance student, you can get a Queen’s Student Card that you can use for your exams as well as other privileges and perks that many retailers and service providers may extend to students. This is not a photo student card. Please visit the Registrar's website and select the "I am studying off-campus" tab if you would like to get a non-photo Queen’s Student Card or a validation sticker for your existing Queen's Student Card. Please make sure that your current address is up to date in SOLUS as this is where the card will be sent.

Tips for Success

We have put together an infographic with information on effective time management and productivity strategies that are particular to online students, as well as an understanding of what online students should expect in terms of workload and class participation. You can download the infographic here. You can also visit our Learning Resources section for more information.