University Registrar

OFFICE OF THE

University Registrar

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Queen’s University will require all students, staff, and faculty returning to campus to be vaccinated against COVID-19. Students, staff and faculty will need to be fully vaccinated or have a plan to do so, by Sept. 7. Learn more here

 Services to Students


Welcome students!

As we begin a new school year, we want to welcome you and to remind you of the online services that we offer in order to ensure that you receive the support and services that you need to be successful. 

Although our doors are open Monday to Friday, we strongly encourage you to take advantage of our expanded online services, to help us contain the spread of COVID-19 and its related variants. In fact, submitting completed online forms or requesting an online virtual meeting with staff may be faster than waiting in a lineup!

Our commitment remains to provide you with excellent customer service while supporting the health and safety of students, faculty, and staff.  

For more information on a safe return to campus, please visit:  https://www.queensu.ca/safereturn/

We are also able to serve you either by telephone (613-533-2040) or by email:
Remember that we are here to help!
 
Services provided by the Office of the University Registrar

 Here are a few of the services that we provide. 

Guide to Registration and Fees

The Guide to Registration and Fees can be found at:  https://www.queensu.ca/registrar/resources/guides/2021-2022 

This document contains invaluable information for new and returning students.

Document Requests
 If you require a document for CPP, Study Permit, Visa, Graduation, Student Aid, OSAP, tuition estimate letter, status, confirmation of enrollment, verification of degree, proof of enrollment, etc., please visit https://www.queensu.ca/registrar/forms/doc-request to complete a Document Request Form
Student Cards/Validation Stickers
  • New Undergraduate students living in Residence will pick up their student card at their Residence.
  • Returning students will have their validation stickers mailed to them late August/early September

Additional information can be found at: https://www.queensu.ca/registrar/studentid or email us at student.card@queensu.ca

Student Awards
Contact us for questions regarding OSAP, Awards, Scholarships, Financial Assistance, and Bursaries at awards@queensu.ca  or book an appointment here:  https://www.queensu.ca/registrar/students/online-booking-options
Tuition and Fees
If you have questions about the assessment of your tuition and fees you can call us at (613) 533-6894 or email us at solus@queensu.ca or book an online appointment at https://www.queensu.ca/registrar/students/online-booking-options
Transcripts
Information on Official Transcripts, including ordering, costs, and transcript legends, can be found at:  https://www.queensu.ca/registrar/transcripts or email us at transcpt@queensu.ca 
Diplomas/Graduation information
Please visit: https://www.queensu.ca/registrar/graduation or email us at graduand@queensu.ca
SOLUS How-to: 
For information on how to use SOLUS, please visit https://www.queensu.ca/registrar/solus for a list of tutorials and helpful videos
Exams Office
For information about exams, please visit:  https://www.queensu.ca/registrar/exams or email us at exams@queensu.ca
When to contact your Faculty Office / School

While we would like to be able to answer all of your questions, there are some things that are better left to the academic experts in your Faculty Office/School.  Here is a list of some things you would contact your Faculty Office/School about:

  • Academic Advising:  If you have questions about your degree requirements (what courses to take, etc.)
  • Help enrolling in a specific class (prerequisite error, wait list questions, reserve error, term limit error)
  • Returning after being away for a period of time
  • Academic appeals
  • Academic Consideration
  • Your GPA (grade point average) and/or issues with course grades

For contact information, please visit: https://www.queensu.ca/registrar/resources/guides/2021-2022/support

 

2021 - 22 Guide to Registration and Fees

The 2021-2022 Guide to Registration and Fees is now available on our website at:

https://www.queensu.ca/registrar/resources/guides/2021-2022

There you will find helpful advice on fees, registration and using the SOLUS Student Centre - useful information for new and returning students alike!

 

Accessing onQ

onQ is your means to accessing your courses online. To access onQ, login with your NetID and password at: my.queensu.ca

The link to onQ is located in the "Teaching and Learning Applications" section

 

Inclusive Queen's

Queen’s students, faculty, and staff come from every imaginable background. Learn about the resources, programs, and new initiatives that are helping us to build a campus that embraces diversity and empowers all members of our community to thrive at Queen’s.

https://www.queensu.ca/inclusive/

Indigenous Student Self-Identification at Queen's

Students with Indigenous ancestry can fill out the self-identification information at any point during their time as a student at Queen’s via the SOLUS Student Centre

For more information, contact the Four Directions Indigenous Student Centre

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