University Registrar


University Registrar

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During January and February 2022, all client services are available online.  Please visit our information page for links to our eServices.

Services to Students

Welcome students!


Due to the prevalence of the Omicron COVID-19 variant in the Kingston region, the university is making changes to campus operations to help keep the community safe.

From Monday, December 20th to Thursday, December 23rd and during January and February 2022, all client services are available online.  Please see below for links to our eServices.



As we begin a new school year, we want to welcome you and to remind you of the online services that we offer in order to ensure that you receive the support and services that you need to be successful. 

We strongly encourage you to take advantage of our expanded online services, to help us contain the spread of COVID-19 and its related variants. 

Our commitment remains to provide you with excellent customer service while supporting the health and safety of students, faculty, and staff.  

For more information on a safe return to campus, please visit:

We are also able to serve you either by telephone or by email:
Remember that we are here to help!
Services provided by the Office of the University Registrar

 Here are a few of the services that we provide. 

Guide to Registration and Fees

The Guide to Registration and Fees can be found at: 

This document contains invaluable information for new and returning students.

Document Requests
 If you require a document for CPP, Study Permit, Visa, Graduation, Student Aid, OSAP, tuition estimate letter, status, confirmation of enrollment, verification of degree, proof of enrollment, etc., please visit to complete a Document Request Form
Student Cards/Validation Stickers
  • New Undergraduate students living in Residence will pick up their student card at their Residence.
  • Returning students will have their validation stickers mailed to them late August/early September

Additional information can be found at: or email us at

Student Awards
Contact us for questions regarding OSAP, Awards, Scholarships, Financial Assistance, and Bursaries at  or book an appointment here:
Tuition and Fees
If you have questions about the assessment of your tuition and fees you can call us at (613) 533-6894 or email us at or book an online appointment at
Information on Official Transcripts, including ordering, costs, and transcript legends, can be found at: or email us at 
Diplomas/Graduation information
Please visit: or email us at
SOLUS How-to: 
For information on how to use SOLUS, please visit for a list of tutorials and helpful videos
Exams Office
For information about exams, please visit: or email us at
When to contact your Faculty Office / School

While we would like to be able to answer all of your questions, there are some things that are better left to the academic experts in your Faculty Office/School.  Here is a list of some things you would contact your Faculty Office/School about:

  • Academic Advising:  If you have questions about your degree requirements (what courses to take, etc.)
  • Help enrolling in a specific class (prerequisite error, wait list questions, reserve error, term limit error)
  • Returning after being away for a period of time
  • Academic appeals
  • Academic Consideration
  • Your GPA (grade point average) and/or issues with course grades

For contact information, please visit:


2021 - 22 Guide to Registration and Fees

The 2021-2022 Guide to Registration and Fees is now available on our website at:

There you will find helpful advice on fees, registration and using the SOLUS Student Centre - useful information for new and returning students alike!


Accessing onQ

onQ is your means to accessing your courses online. To access onQ, login with your NetID and password at:

The link to onQ is located in the "Teaching and Learning Applications" section


Inclusive Queen's

Queen’s students, faculty, and staff come from every imaginable background. Learn about the resources, programs, and new initiatives that are helping us to build a campus that embraces diversity and empowers all members of our community to thrive at Queen’s.

Indigenous Student Self-Identification at Queen's

Students with Indigenous ancestry can fill out the self-identification information at any point during their time as a student at Queen’s via the SOLUS Student Centre

For more information, contact the Four Directions Indigenous Student Centre