Contact

The Office of the University Registrar (OUR) has three units:

  • Financial Aid and Awards, which coordinates student financial assistance in all of its forms – undergraduate scholarships, awards, and bursaries, and government assistance for graduate and undergraduate students in all years of study
  • Student Information Systems, which coordinates SOLUS, the online Student Centre, and the course timetable
  • Student Records and Services/Faculty Services, which is responsible for managing student record collection and retention, registration, tuition, and fees, Queen's photo ID (your student card), transcripts, exam scheduling, and administration, course evaluation (QSSET), and convocation/graduation

OUR Organizational Chart 

OUR Management (PDF, 30 KB) 


Office Hours

  • Our office is open 8:30 am to noon and 1 to 4 pm EST, Monday to Friday,  except for the first and third Wednesday of each month when we open at 10 am  
  • During the April and December exam periods we are open 8:30 am to 4:30 pm
  • We are closed on statutory holidays

Unit Contact Information

Services


Contact

Email Addresses

Current Students: Responses to email communication will be done through your Queen's email account only. Please provide your full name and student number on all correspondence.

General Inquiries: awards@queensu.ca

  • OSAP, Government Student Aid

Admission Awards: entrance@queensu.ca

  • Admission scholarships, bursaries, and other awards

In-Course: bursary@queensu.ca

  • General Bursary, Work Study, exchange and Bader College bursaries

Mailing Address

Office of the University Registrar
Financial Aid and Awards
74 Union Street, Gordon Hall
Queen's University
Kingston, Ontario, Canada K7L 3N6

  • Phone: (613) 533-2216
  • Fax: (613) 533-6409
  • Accessible Entrance: Enter through the ground floor doors to the left of the outside staircase.

Financial Aid and Awards - Organizational Chart (PDF, 42 KB)

Services

Faculty Services:

  • Exam accommodations and scheduling
  • Course evaluation (QSSET)

Contact

Contact us by email or by phone:

Mailing Address

Gordon Hall, Room 125
74 Union Street,
Kingston, Ontario
K7L 3N6

  • Fax: (613) 533-2068

Please note that phones are answered from 9 am to 12 pm and 1 pm to 4 pm, Monday to Friday.

Student Records and Services - Organizational Chart 

Hours of Operation                       

8:30 am to 4:30 pm EST        


Services

IT support for staff


Contact

Gordon Hall, Room 225
74 Union Street,
Kingston, Ontario
K7L 3N6

Information Services - Organizational Chart (PDF, 45.7 KB)

Hours of Operation

8:30 am to 4:30 pm EST        


Services

Timetable Renewal Project


Contact

Gordon Hall, Room 225
74 Union Street,
Kingston, Ontario
K7L 3N6

Online Booking Options

Student Records and Services

Do you require a one-to-one meeting with an administrator?

Book an appointment to discuss your tuition and fees, registration status, or general questions about SOLUS.