Refunds

When all fees and charges owing to the university are paid and a credit balance remains on your SOLUS account, you may be eligible for a refund according to the refund processing timeline below. If you want to drop an undergraduate course or complete/withdraw from a graduate program, you may be eligible for a refund according to the undergraduate drop date schedule and the graduate completion/withdrawal schedule.

  • School of English students and Faculty of Education students taking Additional Qualification (AQ) courses – request refunds directly from the School of English and the Faculty of Education respectively
  • Queen’s Smith School of Business students, with the exception of Commerce, PhD, and MSc students – contact Queen's Smith School of Business directly for a refund

Fee and refund forms.

 

Exceptions

  • For students receiving OSAP, your SOLUS accounts must be reviewed before a refund can be issued. Queen’s is required by the Ministry of Colleges and Universities to forward tuition/fee refunds (e.g. a refund from a dropped course, opt-out of ancillary fees) from your Queen's student fee account directly to the National Student Loan Service Centre to be applied to your OSAP account
  • All awards administered by the Student Awards office will be held in your student account to be applied to all current and future due university charges for the academic year. The Student Awards Office will review individual refund requests after fall and winter charges have been paid in full
  • Tuition deposits are not eligible for refund

Banking Information

To ensure your refund request is not rejected due to lack of banking information, please enter/confirm your banking information on SOLUS.

  • Refunds are issued via EFT (electronic funds transfer) deposit using the banking information you enter in SOLUS. Ensure this information is up-to-date
  • Only personal bank accounts held at a Canadian financial institution can be entered/accepted. If you wish to have a refund but you do not have a Canadian bank account, please indicate that on your refund request
  • Queen’s will never withdraw funds from your bank account, except for graduate students who have enrolled themselves in the Payment Plan

Please contact The Office of the University Registrar via email at solus@queensu.ca if you have any questions or concerns. Remember to include your full name, student number, and phone number in all communications.

Here are the steps to enter, view, and/or update banking information within SOLUS:


1.    Log into SOLUS Student Centre  
2.    Select the Financial Account tile
3.    Select the Enter/Review Bank Information navigation
4.    Enter the following information which can be found at the bottom of a cheque or within a direct deposit form:

  • Bank Code
  • Transit Code
  • Account Number (must be entered twice) 

5.    When finished, select the Save button
6.    Select SOLUS Student Centre to return to the main page

Refunds are processed automatically in October and February only.

For any other time period, the submission on a Fee Refund Request Form is required. This can be initiated by completing and submitting a Fee Refund Request Form via the methods below

QR Code

Direct Link

Fee Refund Request Form

 

 Please ensure that your banking information is accurate and up-to-date in your SOLUS profile.

Drop Date Schedule for Undergraduate Programs

If you drop a course, you may receive a refund based on how far into the term you are.

  • The refund schedule listed below applies only to tuition fees and the Student Assistance Levy
  • Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information

Excluding Education

May–June

(6 week session)

  • Until May 13, 2022: 100% of full course fee 
  • Between May 14–27, 2022: 50% of full course fee 
  • Between May 28–June 3, 2022: 25% of full course fee 
  • After June 3, 2022: 0% of full course fee

May–July

(12 week session)

  • Until May 20, 2022: 100% of full course fee 
  • Between May 21–June 3, 2022: 75% of full course fee 
  • Between June 4–17, 2022: 50% of full course fee 
  • Between June 18–July 1, 2022: 25% of full course fee 
  • After July 1, 2022: 0% of full course fee 

July–August

(6 week session)

  • Until July 8, 2022: 100% of full course fee 
  • Between July 9–22, 2022: 50% of full course fee 
  • Between July 23–29, 2022: 25% of full course fee 
  • After July 29, 2022: 0% of full course fee 

Education Students

May–July

(12 week session)

  • Until May 15, 2022: 100% of full course fee 
  • Between May 16–June 3, 2022: 75% of full course fee 
  • Between June 4–17, 2022: 50% of full course fee 
  • Between June 18–July 1, 2022: 25% of full course fee 
  • After July 1, 2022: 0% of full course fee 

Fall

  • Until September 19, 2022: 100% of full course fee 
  • Until October 3, 2022: 50% of full course fee 
  • Until November 1, 2022: 25% of full course fee 
  • After November 1, 2022: No refund 

Winter

  • Until January 20, 2023: 100% of full course fee 
  • Until February 3, 2023: 50% of full course fee 
  • Until March 3, 2023: 25% of full course fee 
  • After March 3, 2023: No refund 

Fall

  • Until September 20, 2021: 100% of full course fee
  • Until October 4, 2021: 50% of full course fee
  • Until November 1, 2021: 25% of full course fee
  • After November 1, 2021: No refund

Winter

  • Until January 24, 2022: 100% of full course fee
  • Until February 4, 2022: 50% of full course fee
  • Until March 4, 2022: 25% of full course fee
  • After March 4, 2022: No refund

Completion/Withdrawal Schedule for School of Graduate Studies and Postdoctoral Affairs

A student who completes a program mid-term is eligible for a partial refund of ancillary and tuition fees assessed for that term.

  • Students are required to return their student card to Records and Services for a refund of ancillary fees
  • Health and dental fees are not refundable if the completion date is after the opt-out period
    • Students who complete their program during the benefit year remain on the Health and Dental Plan until August 31

A student withdrawing from the university after registration is required to submit his/her student card to Records and Services for a refund of ancillary fees. 

  • The refund is calculated based on the date the card is received
  • Please note that the Society of Graduate and Professional Students (SGPS) health and dental plan fees can only be refunded through the SGPS office during the opt-out period

Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information.

Withdraw/Complete by May 31

100% of term fees


Withdraw/Complete by June 30

50% of term fees


Withdraw/Complete by July 31

25% of term fees


Withdraw/Complete by August 1-31

0% of term fees

Withdraw/Complete by January 31

100% of term fees


Withdraw/Complete by February 28/29

50% of term fees


Withdraw/Complete by March 31

25% of term fees


Withdraw/Complete by April 1-30

0% of term fees

In response to the global pandemic, Queen’s University has extended the COVID-19 extension protocol for graduate students for the fall of 2022. Tuition refunds extended for entire term:

Withdraw/Complete by October 31

  • 100% tuition refund
  • 50% mandatory ancillary fees, upon return of student card
  • 0% optional fee refund, unless opted out prior to September 30/January 31
  • 100% Health and Dental refund

Withdraw/Complete by November 30

  • 50% tuition refund
  • 50% mandatory ancillary fees, upon return of student card
  • 0% optional fee refund, unless opted out prior to September 30/January 31
  • 0% Health and Dental refund, unless opted out prior to September 30/January 31

Withdraw/Complete by December 31

  • 25% tuition refund
  • 50% mandatory ancillary fees, upon return of student card
  • 0% optional fee refund, unless opted out prior to September 30/January 31
  • 0% Health and Dental refund, unless opted out prior to September 30/January 31

Withdraw/Complete by June 30

100% of term fees


Withdraw/Complete by July 31

50% of term fees


Withdraw/Complete by August 31

25% of term fees

Withdraw/Complete by February 28/29

100% of term fees


Withdraw/Complete by March 31

50% of term fees


Withdraw/Complete by April 30

25% of term fees

Withdraw/Complete by October 31

  • 100% tuition refund
  • 50% mandatory ancillary fees, upon return of student card
  • 0% optional fee refund, unless opted out prior to September 30
  • 100% Health and Dental refund, unless opted out prior to September 30

Withdraw/Complete by November 30

  • 50% tuition refund
  • 50% mandatory ancillary fees, upon return of student card
  • 0% optional fee refund, unless opted out prior to September 30
  • 0% Health and Dental refund, unless opted out prior to September 30

Withdraw/Complete by December 31

  • 25% tuition refund
  • 50% mandatory ancillary fees, upon return of student card
  • 0% optional fee refund, unless opted out prior to September 30
  • 0% Health and Dental refund, unless opted out prior to September 30

These dates do not apply to students in:

  • AMGD
  • DPHMI
  • DPHNP
  • GDAH
  • GDBI
  • GDE
  • GDICL
  • GDLSM
  • GDMSC
  • GDPI
  • GDSPM
  • GDWHH
  • GSGS
  • MAAL
  • MBI
  • MEERL
  • MHPE
  • MPH
  • MPL
  • MSCAH
  • MSCHQ
  • PME
  • PMED
  • PMIR
  • PMMSC
  • PMPA