Hospitality Services is the Queen’s University department responsible for the provision of Hospitality & food services by monitoring the direction of two external contractors (Aramark & Coca-Cola) operating on campus.
The university takes a direct role in the ongoing provision of services to the campus, the strategic expansion and development of food operations, and identifies and executes renovation projects.
Vision
Queen’s Hospitality Services aims to nourish success through best-in-class dining experiences where campus guests connect and thrive.
Mission
Queen’s Hospitality Services commits to providing high-quality food and dining experiences with a focus on quality, convenience, and diversity. With a guest-centric focus, we nourish the campus community and support the broader learning environment in sustainable and fiscally responsible ways.
Queen’s Hospitality Services values are a commitment to our campus community:
- We provide fresh, high-quality food, with an emphasis on in-house scratch cooking to support the health and well-being of our community.
- We carefully plan menu development to ensure robust and internationally inspired offerings geared to support the unique tastes of our campus demographic, including those with allergies and dietary needs.
- We provide transparency in nutrition information, ingredients, and allergens of menu items to help our guests make an informed decision.
- We ensure the highest quality food safety standard is maintained at all steps of service that creates an environment guests can trust.
- We aim to help protect our environment through a progressive and creative sustainability program where possible, that is in line with Queen’s University's climate action plan.
- We strive to continuously adapt and enhance service experiences to meet evolving and diverse needs of our campus community.
- We manage operations in a financially sustainable manner that provides cost-effective delivery while responsible for ensuring a financial return for the university.
- We nurture global awareness and create action that enhances the health, well-being, and resilience of the ever-changing campus community.
- We provide experiential learning opportunities and openly collaborate on active campus research where possible.
- Through training and education, we support a positive food service environment for our guests and employees through respect, sensitivity, inclusivity, and empowerment.
- We provide excellent customer service through friendly, engaging interactions delivered in a timely manner.
Queen’s Hospitality Services is:
- Ban Righ Dining Hall
- Leonard Dining Hall
- Jean Royce Dining Hall & Student Street Cafe
- Victoria Hall: The Lazy Scholar
- David C. Smith House: Location 21
- Mackintosh Corry: Fresh to Go, Pita Pit, Pizza Pizza, flipit!
- Student Life Centre: Tim Hortons, Pizza Pizza, Pita Pit, Booster Juice
- Stauffer Library: The Library Café
- Goodes Hall: Goodes Café, Starbucks
- Mitchell Hall: Starbucks
- Queen's Centre - KHAO Pho Now
- Biosciences Complex: Tim Hortons
- Botterell Hall: Wally’s
- PEACH Market - New Medical Building
- Snack vending
- Coca-Cola: Cold beverage vending
- Hospitality Service’s Casual Catering through CaterTrax
- Donald Gordon Hotel & Conference Centre
- Campus Market – Grocery Delivery & Care Packages
Now that you know a bit about our operation, meet the team behind the Hospitality Services!
Aramark
Management Fee Agreement
- As of July 1, 2020, the university has entered a management fee contract with Aramark Canada.
- Aramark is the employer of all Hospitality and food service management and staff for all foodservice locations, Donald Gordon Hotel and Conference Centre, and vending on campus.
- The direct costs associated with the operation of Hospitality and food services are billed to the university by Aramark. Aramark is then paid a management fee for their services.
- All decisions including pricing, hours of operation, nature of the meal plans, policies, goals, etc. are made by the university with the consultation of the food services advisory committee, meal plan advisory committee, and the senate residence committee.
- All revenues (cash, flex dollars, catering, and conference) accrue to the university.
- Part of the contract terms include key performance indicators around quality, diversity, customer satisfaction, and sustainability practices.
Coca-Cola, Cold Beverage Supplier
Commissions Contract
- Since 2012, the university has had an exclusivity commissions contract with Coca-Cola.
- The university receives a percentage commission on gross sales of Coca-Cola products sold.
- Part of the contract terms provide a sustainability fund, along with funds for Alma Mater Society and Athletics and Recreation.
- The sustainability fund is jointly managed with the Queen’s Sustainability Office to develop new recycling programs and/or support sustainability initiatives throughout the campus.