Hospitality Services is the Queen’s University department responsible for the provision of Hospitality & food services by monitoring the direction of two external contractors (Aramark & Coca-Cola) operating on campus.
The university takes a direct role in the ongoing provision of services to the campus, the strategic expansion and development of food operations, and identifies and executes renovation projects.
Queen’s Hospitality Services is:
- Ban Righ Dining Hall
- Leonard Dining Hall
- Jean Royce Dining Hall & Student Street Cafe
- Victoria Hall: The Lazy Scholar
- David C. Smith House: Location 21
- Mackintosh Corry: Fresh to Go, Pita Pit, Pizza Pizza, flipit!
- Student Life Centre: Tim Hortons, Pizza Pizza, Pita Pit, Booster Juice
- Stauffer Library: The Library Café
- Goodes Hall: Goodes Café, Starbucks
- Mitchell Hall: Starbucks
- Queen's Centre - KHAO Pho Now
- Biosciences Complex: Tim Hortons
- Botterell Hall: Wally’s
- PEACH Market - New Medical Building
- Snack vending
- Coca-Cola: Cold beverage vending
- Hospitality Service’s Casual Catering through CaterTrax
- Donald Gordon Hotel & Conference Centre
- Campus Market – Grocery Delivery & Care Packages
Management Fee Agreement
- As of July 1, 2020, the university has entered a management fee contract with Aramark Canada.
- Aramark is the employer of all Hospitality and food service management and staff for all foodservice locations, Donald Gordon Hotel and Conference Centre, and vending on campus.
- The direct costs associated with the operation of Hospitality and food services are billed to the university by Aramark. Aramark is then paid a management fee for their services.
- All decisions including pricing, hours of operation, nature of the meal plans, policies, goals, etc. are made by the university with the consultation of the food services advisory committee, meal plan advisory committee, and the senate residence committee.
- All revenues (cash, flex dollars, catering, and conference) accrue to the university.
- Part of the contract terms include key performance indicators around quality, diversity, customer satisfaction, and sustainability practices.
Coca-Cola, Cold Beverage Supplier
- Since 2012, the university has had an exclusivity commissions contract with Coca-Cola.
- The university receives a percentage commission on gross sales of Coca-Cola products sold.
- Part of the contract terms provide a sustainability fund, along with funds for Alma Mater Society and Athletics and Recreation.
- The sustainability fund is jointly managed with the Queen’s Sustainability Office to develop new recycling programs and/or support sustainability initiatives throughout the campus.