We take food allergies and dietary needs seriously! If you have a food allergy or intolerance, food-related medical condition, follow a diet related to religious or cultural observance (ex. kosher or halal), a vegetarian or vegan diet, or any other food accommodations; Hospitality Services have your back!
Allergy and Dietary Intake Form
Fill out an Allergy & Dietary Needs Intake Form to alert our Registered Dietitian & Wellness and Sustainability Manager and/or Campus Executive Chef about your specific requirements. Our trained staff will support you in making safe and informed choices while dining on campus. Access the form through:
Registered Dietitian Services
All meal plan holders can access the services of our Registered Dietitian trained to provide trustworthy and credible advice across all areas of food, nutrition, and health. The dietitian acts as a liaison and can connect you with the culinary team to help navigate menu options.
BOOK A CONFIDENTIAL APPOINTMENT!
If you are not on a meal plan and/or wish to access additional nutrition and wellness resources, there are many on and off-campus options.
Ask Before You Eat
Queen's Hospitality Services does not have certified allergen-free facilities. Still, we make every effort to take necessary precautions to minimize the risk of exposure, but the potential for cross-contamination remains.
Please ask to speak with a chef or manager about safe dining options if you are ever in doubt about ingredients, or the potential for cross-contamination of allergen foods.
Plan Ahead
Watch for icons identifying common food-related allergens, dietary restrictions and/or preferences on menus and food labels across campus food service operations.
Explore campus food locations with menu items specific to common allergies and dietary needs.
Dining halls are always the safest option when dining with allergies or dietary needs. Plan safe food choices before you arrive at the dining hall by previewing today’s menu options or by calling ahead to discuss your specific requirements with a chef or manager.
Retail locations do not have the same infrastructure to prepare meals as safely as our dining halls for those with allergies, celiac disease, or other food-related health conditions where cross contamination is of concern. The following Queen’s proprietary locations have chefs on staff: The Lazy Scholar, Location 21, Wally's, and flip!t(until 2pm).
However, due to ongoing labour shortages, there may be gaps during which time a chef is unavailable at a food location to prepare a special meal or confirm the allergen and dietary safety precautions. You will be redirected to the dining hall or an alternate retail location where a chef can safely prepare your meal. Your safety is of utmost priority. Just be sure to Ask Before You Eat.
- Ban Righ - 613-533-6000 ext. 74567
- Leonard - 613-533-6000 ext. 74585
- Jean Royce - 613-533-6000 ext. 74991
Gluten-Free
All three dining halls have a Gluten-Free Pantry designed for individuals with celiac disease, non-celiac gluten sensitivity or gluten intolerance. The pantry offers a selection of gluten-free breads, cereals, oats, snack foods, a dedicated gluten-free toaster, and a small preparation area.
* These areas are not restricted or monitored and cross-contamination with an allergen may occur.
true balance
Meals from true balance stations in our dining halls get prepared in a designated space with products excluding ‘contains and may contain’ statements for milk, eggs, peanuts, tree nuts, shellfish, soy, mustard, sesame, and wheat/ gluten. Our chefs carefully prepare and serve flavourful recipes that don't compromise customer safety.
Staff Training
All Queen's Hospitality Services food staff undergo annual food safety and allergy training. Our chefs, sous chefs, and managers are certified safe food handlers through TrainCan Inc. and receive training on Managing Food Allergens & Gluten in a Commercial Setting through AllerTrain.
Severe Allergy and Risk of Anaphylaxis
If you have a severe allergy or are at risk of an anaphylaxis reaction to food, insect stings, medication, and other substances:
- Fill out the Allergy & Dietary Needs Intake Form available through the Student Residence & Dining Portal and ensure all information is kept up-to-date
- Always review the allergen labels displayed at each station in the dining hall before choosing your meal each day identifying peanuts, tree nuts, mustard, milk, eggs, soy, sesame, wheat (gluten), fish, shellfish, and sulphites
- Never consume foods that do not have allergen information displayed and be aware of the risk of cross-contamination, especially for areas of self-serve
- Always carry your medication and Epinephrine Pen Injector (EPI) with you and let close friends, roommates, RLCs and Dons know about your allergies and where to find your EPI
- Wear a medical alert bracelet or necklace to identify your allergies
- Review the Queen's Severe Allergy Policy (PDF 141KB) developed to help improve the safety, health, and wellness of individuals with severe allergies
- In the event of an emergency the Queen’s Emergency Report Centre is available 24 hours a day. Call 613-533-6111 or use the Blue Light Emergency Phone. Download the SeQure App for quick access to Campus Security and Emergency Services resources
Disclaimers
When ordering food, you are responsible for identifying as an individual with food allergies or special dietary concerns. You must be diligent about food safety concerns when visiting our food service locations.
Queen’s Hospitality Services takes a team approach to preparing foods safely. Our staff understands the severity of food allergies and makes every effort to identify ingredients and avoid cross-contamination that may cause adverse reactions.
Hospitality Services does not prepare food in a certified allergen-free facility and we have many open kitchen environments, so there is always a risk of cross contamination. We do not guarantee any given food item will be completely free of a specific food allergen. Foods and ingredients sourced from off-site manufacturers could change without our knowledge; therefore, we cannot assume any liability for adverse reactions.
Remember to always Ask Before You Eat!