Staff Homecoming Volunteers

Help welcome alumni home! If you're interested in volunteering at Homecoming, please click on the role to read a full position description or contact us to find the position best suited to your talents and interests.

Sign-up to become a Homecoming Volunteer

Volunteers will be required to attend a one-hour virtual orientation and training session during the first week of October (several dates/times will be available to choose from). The training will cover day-of expectations, FAQs, contacts, accessibility information, and role-specific training with the Event Staff Lead. We'll look forward to meeting you at orientation! 

Questions or concerns?

Contact the Volunteer Coordinator at 613-533-2060.

Fall Harvest Alumni Gathering Assistant

Volunteer Position Summary

The Fall Harvest Alumni Gathering is a signature event for Homecoming weekend (Oct. 28-30, 2022), taking place Saturday, October 29 from 1-4 pm at Benidickson Field. This family and pet-friendly event includes local vendors, live entertainment, and more. Guests are encouraged to relish in the nostalgia of years past while being united, at last, with the alumni community.

The Fall Harvest Alumni Gathering is an outdoor event and will be held rain or shine. Don’t forget to dress for the weather! This time of year in Kingston, you can expect the temperature to be between 8 C and 14 C. Volunteers should dress in layers, wear comfortable walking shoes, and pack rain gear. 

Volunteers in this role will cultivate a celebratory, welcoming, inclusive tone for this fun-filled gathering by either hosting a welcome or exit table, circulating the event grounds to provide assistance, or facilitating giant lawn games or the parade. 

Training

Volunteers in this role will be required to attend a one-hour virtual orientation and training session during the first week of October (several dates/times will be available to choose from). The training will cover day-of expectations, FAQs, contacts, accessibility information, and role-specific training with the Event Staff Lead.

What you'll be doing in this role

  • Greet alumni warmly at the entrance/exit points (alert security if there are any attendee concerns) 
  • Provide guest assistance and answer questions related to Homecoming programming
  • Facilitate the digital donations drive on behalf of the Alma Matter Society (AMS) Food Bank
  • Support with general setup/teardown
  • Facilitate the giant lawn games area
  • Support the facilitation of the parade

Skills and experience suited to this role

  • Comfortable working in large crowds 
  • Strong interpersonal skills: outgoing, friendly personality; respectful, patient demeanor (will be interacting with alumni from all age segments, from new graduates to graduates from 60 years ago)
  • Works well in a team
  • Ability to focus and to answer questions in a fast-paced environment
  • Familiarity with various campus locations
  • Strong familiarity with the Homecoming program and the weekend’s many events
  • Adaptability

Time Commitment

Shifts are between two to four hours in length.

Staff Contacts:

Olivia Routliffe, Event Lead, can be contacted at or16@queensu.ca or 343-363-5432.

Jess Koehn, Volunteer Lead, can be contact at jessica.koehn@queensu.ca or 613-985-0519.

Meet and Greet Check-In Lead

Volunteer Position Description

The Meet & Greet is the fast-paced kick-off event of Homecoming weekend (Oct. 28-30, 2022), taking place Friday afternoon and Saturday morning in Grant Hall. It is often the first opportunity for alumni to connect with Queen’s, as well as old friends and classmates.

As a first point of contact, volunteers in this role will cultivate a celebratory, welcoming, inclusive tone for Homecoming, as well as officially check-in alumni for Homecoming weekend, and provide them with appropriate giveaway items, name tags, tickets and/or purchases. Volunteers will also be responsible for overseeing student volunteers on-site, who will fill Meet & Greet Check-in Assistant volunteer roles.

Training

Volunteers in this role will be required to attend a one-hour virtual orientation and training session during the first week of October (several dates/times will be available to choose from). The training will cover day-of expectations, FAQs, contacts, accessibility information, and role-specific training with the Event Staff Lead.  

What you’ll be doing in this role:

  • Supervise and support student volunteers on-site to ensure an efficient and seamless check-in experience for alumni
  • Greet alumni warmly to ensure their Homecoming experience begins on a positive note
  • Check-in or register alumni for weekend activities
  • Give each alumni registrant a name tag, and advise them that it will also serve as an Alumni Card for the weekend (used for access to any campus pubs); Tricolour Guard alumni receive special photo name tags
  • Answer general questions about Homecoming programming
  • Provide alumni with appropriate giveaway items, tickets and/or purchases in a Homecoming tote bag 
  • Provide 50th Reunion alumni with their 50-year medals

Skills and experience suited to this role

  • Previous Homecoming registration experience and/or knowledge of Advance and Smartsheet is an asset
  • Comfortable working with technology
  • Strong interpersonal skills: outgoing, friendly personality; respectful, patient demeanor (will be interacting with alumni from all age segments, from new graduates to graduates from 60 years ago)
  • Works well in a team
  • Detail-oriented
  • Ability to focus and to answer questions in a fast-paced environment
  • Familiarity with various campus locations
  • Strong familiarity with the Homecoming program and the weekend’s many events
  • Adaptability

Time Commitment

Shifts are three hours in length. 

Staff Contact

Andrew Lubowitz, Event Lead can be reached at andrew.lubowitz@queensu.ca or by calling 343-363-0577.

Jess Koehn, Volunteer Lead can be reached at jessica.koehn@queensu.ca or by calling 613-985-0519.

Meet and Greet Solutions Table Lead

Volunteer Position Summary

The Meet & Greet is the fast-paced kick-off event of Homecoming weekend (Oct. 28-30, 2022), taking place Friday afternoon and Saturday morning in Grant Hall. It is often the first opportunity for alumni to connect with Queen’s, as well as old friends and classmates.

Volunteers in this role will be stationed at the Solutions Table. The Solutions Table is where alumni are directed for solutions to any registration issues/concerns that require more resources than are available at check-in.

As is sometimes the case with unforeseen difficulties, interactions with alumni at the Solutions Table have the potential be less than positive, and as so, it is important that the volunteer in this role be experienced in dealing with a range of customer communications. This is an opportunity to exemplify our commitment to excellent customer service and to maintain a positive, welcoming environment for alumni.

Training

Volunteers in this role will be required to attend a one-hour virtual orientation and training session during the first week of October (several dates/times will be available to choose from). The training will cover day-of expectations, FAQs, contacts, accessibility information, and role-specific training with the Event Staff Lead.

What you’ll be doing in this role:

  • Greet alumni in a positive manner, recognizing that they hope to resolve an issue as quickly and seamlessly as possible to begin their Homecoming weekend
  • Investigate particular registration issues, referencing Encompass, Advance and check-in lists to find a solution and provide timely and effective customer service
  • Consult with the Event Staff Lead if unsure of next steps, and escalate issues to the Manager or Supervisor when required 
  • Prepare new name tags as required
  • Maintain a calm, professional and positive demeanor in the face of potentially disgruntled alumni. That said, the volunteer is not required to provide service to a customer being disrespectful or abusive. Should an experience with a customer cause any distress, the volunteer should seek assistance from the Event Staff Lead
  • Answer general questions about Homecoming events to ensure alumni are informed and feel comfortable with their itinerary
  • General trouble-shooting and logistics support as needed

Skills and experience suited to this role

  • Previous Homecoming registration experience and knowledge of Encompass, Advance and Smartsheet required
  • Ability to maintain a professional, patient demeanor when dealing with challenging or negative customer interactions (will be interacting with alumni from all age segments, from new graduates to graduates from 60 years ago)
  • Adaptability
  • Ability to focus and assist alumni in a fast-paced environment
  • Comfortable working with technology
  • Strong familiarity with the Homecoming program and the weekend’s many events
  • Familiarity with various campus locations

Time Commitment

Shifts are three hours in length. 

Staff Contacts

Andrew Lubowitz, Event Lead can be reached at andrew.lubowitz@queensu.ca or by calling 343-363-0577.

Jess Koehn, Volunteer Lead can be reached at jessica.koehn@queensu.ca or by calling 613-985-0519.