Office of the Vice-Provost and Dean of Student Affairs


Student Affairs

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Information for Parents, Families, and Supporters


Dean's Message

Follow Ann Tierney, Vice-Provost and Dean of Student Affairs on Twitter (@VPDeanTierney)!

Fall 2020

Staff across Student Affairs are ready to provide your student with comprehensive services and programming to promote their academic success and personal wellbeing, to help them build community and connection, and to support them in a primarily remote learning environment this year, wherever they are living. 

While most of our operations are online, and most staff continue to connect with students remotely, we do have some limited on-campus health and wellness services for students in Kingston.

As cases of COVID-19 within the Queen’s community are confirmed to the university by KFL&A Public Health, we are continuing to direct students to follow all public health orders and guidelines, as well as on-campus requirements, to keep their communities safe. Watch these video messages from Queen’s students to their peers.  

Wherever they are located in the world, your student will find their fall routine, however different it may be from past years. Students will have received details this week from their faculty/school about plans for the winter term. The university has made significant investments in technology and tools, and developed comprehensive instructor guidelines and resources for the online learning environment. Still, we know remote learning can be challenging for many students.

You can support your student in reaching out for assistance, if they need it. Staff are ready to help. 

  • Your student is encouraged to connect with academic advisors in their faculty/school to talk about their courses and academic plan.
  • For help with time management and developing good remote learning study habits, Student Academic Success Services (SASS) has great resources, online workshops and one-on-one appointments to keep your student on track.

As always, for help navigating campus resources, scan through the information below or email

Summer 2020

To Queen’s Parents and Families:

The ongoing global pandemic has created disruption and uncertainty for all of us. As the university plans for 2020-2021, we want to reassure you that student success, safety, and well-being are at the centre of every decision we make.

To comply with public health requirements for physical distancing, most programs and courses will be delivered remotely this fall. To find out what this means for your student’s program and about plans for the winter term, please visit the links to faculty and school-specific information on the top right of this page. 

Queen’s has been delivering exceptional online education for decades and we have the expertise to ensure the remote learning experience retains the highest quality of teaching, course content and overall academic experience.

Central to the quality of the Queen’s experience is the strength of our community. We are engaging with student leaders and alumni to create innovative, exciting, and uniquely Queen’s virtual experiences that will create and sustain life-long connections, engagement, and a sense of belonging, no matter where your student is physically located.

Another Queen’s strength is our support services, including academic and career advising, medical and mental health services, including peer support, academic writing and learning supports, and peer mentoring. For the time being, all of our programs and services will continue to be offered remotely. With some students returning to on-campus studies in the fall, we will develop in-person service models, however they will likely be somewhat limited, to comply with physical distancing, and ongoing direction and advice from the local public health unit. 

We are all looking forward to having all of our students on campus as soon as possible. For our first-year undergraduate students, this unique start to their Queen’s studies will bond the Class of 2024 like no other. Visit to watch welcome video messages from upper-year students to the incoming class. This is the Queen’s spirit!

We know you have lots of questions. Check the links below for up to date information about a range of topics. Or email We’re here to help!


Ann Tierney, Vice-Provost and Dean of Student Affairs

I am looking for information about:

Last update: September 29, 2020

Student Services Available
Student Resources - general overview of the many resources available to students during their time before, at the beginning, middle and end of their degrees, and after Queen’s. 
First Year Students

Next steps for first-year students, parents and supporters, and SOAR

Undergraduate Admission FAQs, including requesting a deferral, meeting offer conditions 

Summer Orientation to Academics and Resources (SOAR) and SOAR Studies for first-year students 

Residences and Housing

Residence availability, occupancy, and safety 

Sign up for Campus Connection - monthly newsletter for parents of students in residence

Leases with Queen’s Community Housing 

Private off-campus housing supports and listings– Student Community Relations 

Financial Aid

Queen's financial aid, including COVID-19 related supports 

How to Prep for Remote Learning

Academic Success Services – writing and learning strategies

Connecting to Queen's Teaching and Learning resources remotely 

Academic Advising – offered through faculties and schools – see links at top right of this page

Academics 101 online mini course

Campus Bookstore

International Students

FAQs for International students – study permits, health insurance, work permits, entry to Canada 

Athletics & Recreation

Athletics & Recreation program and facilities updates 

Health & Well-being

Health promotion resources and services 

Medical and mental health services

Queen’s has opened a satellite COVID-19 assessment centre - Visit the Student Wellness Services website for more info.

Case Tracking - Cases of COVID-19 reported to Queen's - These figures will reflect only positive cases of COVID-19 within the Queen's community in the Kingston, Frontenac, Lennox, and Addington region, as confirmed by the university

Academic accommodation planning for students with disabilities 

Tuition & Fees

All the information parents may be looking for from the Office of the University Registrar (OUR): Parental access to student information; Tuition and Fees: When and how to pay; Important Dates; 'Verification of Enrolment' forms; T2202A income tax certificates; Exams info; Graduation/Convocation; the OUR's monthly emails to students

2020 - 2021 Guide to Registration and Fees 

2020-21 Ancillary Fees Reassessment info please visit this page.

Student Conduct
Food on Campus