Appointments & Same-Day Clinic

We are committed to your safety, and the safety of the entire Queen’s and Kingston community.  Find important information about our Return to Campus Hours of Operation & Service Model.

Hours of Operation

  • Call 613-533-2506 Monday to Friday from 9am-4pm to schedule an appointment.

    • Daytime appointments (in-person & virtual): Monday to Friday, 9am-4pm 

Student Wellness Services is only able to provide services to registered students - not spouses, children or other dependents.  Upon 3 months of graduating, students must seek out care in the community.  Resources for people living in Kingston include local hospitals and walk-in clinics (for medical care), Addiction and Mental Health Services KFL&A (for mental health care), and KFL&A Public Health (for vaccines).

Booked Medical & Mental Health Appointments

Most medical and mental health appointments are currently being done remotely by phone or using videoconferencing technology. Any medical and mental health appointments that need to be done in-person will be provided in the Côté Sharp Student Wellness Centre on the 1st floor (room 109) in Mitchell Hall, 69 Union St.

  • We offer publicly-funded access to medical care through appointments with physicians, nurses, and occupational therapists. Referrals to more specialized care, such as psychiatry, is also available. Find out more about our medical services.
     
  • We provide a short-term mental health model geared to resolving personal difficulties, dealing with crises and distressing situations. To help reduce wait times for initial appointments, we offer a hybrid model that focuses on 30-minute same-day sessions and has the flexibility to offer some pre-booked longer sessions if it is determined to be needed. Find out more about our mental health services

  • Complete the necessary registration forms we will send you by email which are required for your records

First Medical Appointment

  • Bring a list of your medications. We suggest bringing a 3-month supply of your medications with you to school; this will help ensure you do not run out before your appointment
  • Bring or email a copy of your medical records to health.services@queensu.ca. These can be obtained from your family doctor

Every In-Person Visit

  • Students must present a valid Queen’s Student Card for all appointments
  • For medical appointments, students must present a valid original Provincial/Territorial Health Care Card (no photocopies) or University Health Insurance Plan (UHIP) card
  • Arrive 10 minutes early to check-in
  • Appointments may run late, make sure you have time built in to go to class

​​​​​Students are asked to call 613-533-2506 ahead for all appointments to complete a pre-screening questionnaire to help ensure the safety of students and staff.

Mental Health Counselling Appointments

  • If all same-day appointments have been filled, please call the next day, starting at 9:00 am
  • If you are already connected to a counsellor, ask for them by name.  Priority is to maintain your connection with that counsellor; however, if they are not available, you will be given the option of seeing someone else
  • Professional counsellors are also embedded within various Faculties/Departments on campus. You may inquire about this option when booking

Psychiatry Appointments

Students must first be seen by a family physician at Student Wellness Services to receive a referral for a psychiatry appointment. For inquiries regarding the Division of Psychiatry or referrals. 

If you miss your appointment without cancelling, a 'No Show' fee will be applied to your SOLUS account.

Failure to attend appointments creates considerable delay in the provision of care for yourself, and blocks access to care for other students in need.

  • Students must provide at least 24 hours’ notice of cancellation, or you will be charged a no-show fee
  • To cancel, call 613-533-2506 to speak to reception or leave a message (24/7).  If you need to cancel a psychiatry appointment, please call 613-533-2508
  • Medical appointments with physicians, nurses, occupational therapists, and psychiatry cannot be cancelled via email
  • Owing money for missed appointments does not prohibit you from accessing services

Fees for Missed Appointment

Missed Physician Appointment

  • 10-minute appointment – $30
  • Greater than, or equal to, missed 20-minute appointment – $60
  • 60-minute family physician counselling/psychotherapy appointment – $120

Missed Nursing Appointment

  • 10-minute nursing appointment – $10

Missed Occupational Therapy Appointment 

  • Per appointment – $30

Missed Psychiatry Appointment

  • 30-minute psychiatry appointment – $60
  • 45-60-minute psychiatry appointment – $120
  • 90-minute psychiatry appointment – $180

Missed Mental Health Counselling Appointment

  • Per appointment – $30

Under exceptional circumstances fees can be waived

For questions regarding billing, invoicing or charges on your account:


 

Same-Day Clinic

Our same-day clinic is often at full capacity, but we do our best to meet the needs of all students.  We will provide medical care services to all students requiring immediate emergency care or provide alternate options in the community.

  • Complete the necessary registration forms we will send you by email which are required for your records

First Medical Appointment 

  • Bring a list of your medications. We suggest bringing a 3-month supply of your medications with you to school; this will help ensure you do not run out before your appointment
  • Bring a copy of your medical records. These can be obtained from your family doctor

Every In-Person Visit 

  • Students must present a valid Queen’s Student Card for all appointments
  • For medical appointments, students must present a valid original Provincial/Territorial Health Care Card (no photocopies) or University Health Insurance Plan (UHIP) card
  • Arrive 10 minutes early to check-in
  • Appointments may run late, make sure you have time built in to go to class

Students are asked to call 613-533-2506 ahead for all appointments to complete a pre-screening questionnaire to help ensure the safety of students and staff.


       

      Healthy Lifestyle Appointments & Peer Wellness Coaching

      Professional Healthy Lifestyle and Peer Wellness Coaching appointments are currently being done over the phone or online through Microsoft Teams or Zoom.

      • We offer 30-minute one-on-one appointments to any student who wants to change a health behaviour.

        • Professional Healthy Lifestyle Appointments are for students interested in improving their sleep, eating, and/or physical activity habits.  We also see students who want to develop proactive mindfulness strategies or who want to quit or cut down on substance use (i.e., alcohol, tobacco, and/or cannabis).

        • Peer Wellness Coaching Appointments are for students who want to be more physically active, decrease their sedentary time and/or sleep better.  Find more information about Peer Wellness Coaching.

      • Currently, we are unable to offer our 15-minute in-person biofeedback mindfulness appointments. As an alternative, students can try the TAO mindfulness meditation library.

       For more information about Health Promotion.

      For in-person appointments

      • Complete the SeQure app COVID self-assessment and show “My Self-Assessment Status”
      • Present their valid Queen’s Student Card if requested
      • Arrive 5-10 minutes early to check-in
      • Appointments may run late, make sure you have time built in to go to class

      Fill out the online Professional Healthy Lifestyle appointment request form.

      Fill out the online Peer Wellness Coaching appointment request form.

      Appointment Times

      Typically offered Mon–Fri: 9:00 am to 4:00 pm; accommodations can be made upon request.

      Students who are seeking assistance for eating disorders or significant addictions should book a medical and/or mental health appointment.

      Students are strongly encouraged to provide at least 24 hour notice of cancellation. If you need to cancel or re-schedule your appointment, please email bewell@queensu.ca.

      Get Help Now
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      Empower Me
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      TAO (Therapy Assistance Online)
      Free self-directed wellness tool

      After-Hours Support