Appointments & Same-Day Clinic

We are committed to your safety, and the safety of the entire Queen’s and Kingston community. Find out more about the Queen's Satellite COVID-19 assessment centre.

Due to COVID-19, the following service updates have been made:

  • Students living in Kingston - Call ahead to see if your appointment can be done remotely
  • Medical appointments are available remotely for students in Canada. Students living outside of Canada should seek medical care in the country they are in or call International SOS
  • Mental Health and Occupational Therapist appointments are available remotely for students in Ontario. Students living outside Ontario can book a remote medical appointment with a GP Therapist. Students living outside Ontario can contact Empower Me, or use the self-directed tool Therapy Assistance Online (TAO). Our clinic counsellors are licenced to work in Ontario and therefore can only serve Ontario residents at this time

If you do have an in-person appointment: 

  • You may be asked to complete some paperwork ahead of time
  • Come to your appointment alone to help minimize contact exposure
  • Wear your own mask; SWS staff will also be wearing masks
  • Use the hand sanitizer provided
  • Keep physical distance in waiting room areas

 

Booked Medical & Mental Health Appointments

Most medical and mental health appointments are currently being done remotely by phone or using videoconferencing technology. Any medical and mental health appointments that need to be done in-person will be provided in the Côté Sharp Student Wellness Centre on the 1st floor (room 109) in Mitchell Hall, 69 Union St.

  • We offer medical care through appointments with physicians, nurses, and occupational therapists. Referrals to more specialized care, such as psychiatry, is also available. Find out more about our medical services
  • We provide a short-term mental health model geared to resolving personal difficulties, dealing with crises and distressing situations. To help reduce wait times for initial appointments, we offer a hybrid model that focuses on 30-minute same-day sessions and has the flexibility to offer some pre-booked longer sessions if it is determined to be needed. Find out more about our mental health services

First Medical Appointment

  • Bring a list of your medications. We suggest bringing a 3-month supply of your medications with you to school; this will help ensure you do not run out before your appointment
  • Bring a copy of your medical records. These can be obtained from your family doctor

Every In-Person Visit

  • Students must present a valid Queen’s Student Card for all appointments
  • For medical appointments, students must present a valid original Provincial/Territorial Health Care Card (no photocopies) or University Health Insurance Plan (UHIP) card
  • Arrive 10 minutes early to check-in
  • Appointments may run late, make sure you have time built in to go to class

​​​​​Students are asked to call ahead for all appointments to complete a pre-screening questionnaire to help ensure the safety of students and staff. 

Mental Health Counselling Appointments

  • If all same-day appointments have been filled, please call the next day, starting at 8:00 am
  • If you are already connected to a counsellor, ask for them by name.  Priority is to maintain your connection with that counsellor; however, if they are not available, you will be given the option of seeing someone else
  • Professional counsellors are also embedded within various Faculties/Departments on campus. You may inquire about this option when booking

Psychiatry Appointments

Students must first be seen by a family physician at Student Wellness Services to receive a referral for a psychiatry appointment. For inquiries regarding the Division of Psychiatry or referrals. 

If you miss your appointment without cancelling, a 'No Show' fee will be applied to your SOLUS account.

Failure to attend appointments creates considerable delay in the provision of care for yourself, and blocks access to care for other students in need.

  • Students must provide at least 24 hours’ notice of cancellation, or you will be charged a no-show fee
  • To cancel, call 613-533-2506 to speak to reception or leave a message (24/7).  If you need to cancel a psychiatry appointment, please call 613-533-2508
  • Medical appointments with physicians, nurses, occupational therapists, and psychiatry cannot be cancelled via email
  • Owing money for missed appointments does not prohibit you from accessing services

Fees for Missed Appointment

Missed Physician Appointment

  • 10-minute appointment – $30
  • Greater than, or equal to, missed 20-minute appointment – $60
  • 60-minute family physician counselling/psychotherapy appointment – $120

Missed Nursing Appointment

  • 10-minute nursing appointment – $10

Missed Occupational Therapy Appointment 

  • Per appointment – $30

Missed Psychiatry Appointment

  • 30-minute psychiatry appointment – $60
  • 45-60-minute psychiatry appointment – $120
  • 90-minute psychiatry appointment – $180

Missed Mental Health Counselling Appointment

  • Per appointment – $30

Under exceptional circumstances fees can be waived

For questions regarding billing, invoicing or charges on your account:


 

Same-Day Clinic

Our same-day clinic is often at full capacity, but we do our best to meet the needs of all students.  We will provide medical care services to all students requiring immediate emergency care or provide alternate options in the community.

First Medical Appointment 

  • Bring a list of your medications. We suggest bringing a 3-month supply of your medications with you to school; this will help ensure you do not run out before your appointment
  • Bring a copy of your medical records. These can be obtained from your family doctor

Every In-Person Visit 

  • Students must present a valid Queen’s Student Card for all appointments
  • For medical appointments, students must present a valid original Provincial/Territorial Health Care Card (no photocopies) or University Health Insurance Plan (UHIP) card
  • Arrive 10 minutes early to check-in

Appointments may run late, make sure you have time built in to go to class

​​​​​Students are asked to call ahead for all appointments to complete a pre-screening questionnaire to help ensure the safety of students and staff. 

    • Appointments may be done remotely or when needed in-person in the Côté Sharp Student Wellness Centre in Mitchell Hall, 69 Union St
    • Call 613-533-2506
    • Phones are answered Mon-Thurs, 8am to 7pm & Fri, 8am to 4pm
    • Appointments offered Mon-Thurs, 9am to 7:30pm, Friday 9am to 4pm
      • Evening appointments offered Mon–Thurs, 5pm to 7:30pm are only for acute physical illnesses 
    • Or until we reach capacity for the day
    • Community Clinics, After-Hours Supports and Weekend Resources


       

      Healthy Lifestyle Appointments

      All healthy lifestyle appointments are currently being done remotely by phone or using videoconferencing technology. 

      • We offer 30-minute one-on-one appointments to any student who wants to change a health behaviour.  We see students who want to improve their sleep, eating, and physical activity habits, would like to develop a self-care plan or who want to quit or cut down on substance use (i.e., alcohol, tobacco, and/or cannabis)
      • At this time, we are unable to offer our 15-minute biofeedback mindfulness training appointments. As an alternative, students can try the TAO mindfulness meditation library

       For more information about Health Promotion.

      • Students must present their valid Queen’s Student Card at all appointments
      • Arrive 10 minutes early to check-in
      • Appointments may run late, make sure you have time built in to go to class

      Fill out the online appointment request form.

      Appointment Times

      Mon–Fri: 9:00 am to 4:00 pm

      Students who are seeking assistance for eating disorders or significant addictions should contact Student Wellness Services at 613-533-2506 for medical care and/or mental health services.

      Students are strongly encouraged to provide at least 24 hours’ notice of cancellation. If you need to cancel your appointment, please email bewell@queensu.ca.

      More Information

      • Medical notes are given at the discretion of the doctor or nurse and cannot be written for a past illness
      • Permission to be excused from classes and exams rests solely with the faculty or department
      • Click here to view our policy on sick notes

      Students should not call for diagnostic test results as they will not be given over the phone in accordance with the university’s privacy policy. Tests take anywhere from two days to several weeks to be reported. Students are welcome to make an appointment to follow-up on their results.

      • When test results arrive, they are reviewed by the physician who ordered the test; nursing staff may contact patients only if advised to do so by the ordering physician
      • Due to the high volume of students seen, students will only be contacted with test results when necessary
      • A follow-up plan should be discussed during your appointment as test results are only one part of managing your care. Please book a follow-up appointment to discuss your test results if needed

      If you have a severe allergy, please book a medical appointment with Student Wellness Services if you would like to be followed by one of our physicians.

      If you currently receive allergy shots and would like to continue receiving these through Student Wellness Services, please book a medical appointment as soon as possible. A physician appointment will be needed prior to your initial allergy shot.

       

      Get Help Now
      Urgent, emergency, and 24/7 resources

      Empower Me
      Free 24/7 mental health and wellness support

      TAO (Therapy Assistance Online)
      Free self-directed wellness tool

      After-Hours Support