Student Wellness Services

Student Wellness Services

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  • Coronavirus COVID-19 Resources

    Please refer to the Student Affairs COVID-19 website to see how you can access Student Affairs' services.

  • Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Good2Talk has partnered with Crisis Text Line powered by Kids Help Phone to make texting support available to Ontario post-secondary students.

    Students can text GOOD2TALKON to 686868 to chat with a trained volunteer Crisis Responder. The service is free, confidential and available 24/7. For more info, visit

Welcome to Student Wellness Services

Student Wellness Services works to provide a welcoming, confidential, and integrated service that is responsive to student health, wellness, and accessibility needs.

Fall 2020 Updates

Queen's Satellite COVID-19 Assessment Centre

Queen’s has opened a satellite COVID-19 assessment centre in partnership with the Kingston Health Science Centre.

Students who screen positive (i.e., answer yes to any of the self assessment questions on the Ontario Health screening tool or Queen’s SeQure app), can book an appointment by calling SWS at 613-533-2506.  Please be patient the phones are busy.

Hours of Operation: Monday to Friday, 5-8pm 
*extended hours Thurs Sept 17th & Fri Sept 18th from 2-8pm (pre-booked) & Sat Sept 19th from 10am-2pm (walk-ins + pre-booked)

Location: Mitchell Hall, Rose Event Commons Room (across from Student Wellness Centre)

Please wear a mask and bring your health card information.

Student Wellness Services (SWS) wants to welcome the incoming class and welcome back upper year students who are starting classes this fall.  We have range of programs and services available to help meet your health and wellness needs.

  • Students can call 613-533-2506 to book medical and/or mental health appointments.  Most appointments will be done remotely and some in-person for our same day clinic.  Students with a disability who need academic accommodations are urged to contact and register with Accessibility Services (QSAS) as soon as possible.  Students who want help changing a health behaviour can book a remote healthy lifestyle appointment online.
  • Medical and mental health care for students living outside Ontario or outside Canada
    • Students living in Canada can book a remote medical appointment with a physician at SWS while students living outside of Canada should seek medical care in the country they are in or call International SOS.
    • Students living outside Ontario can book a remote GP Therapist appointment at SWS, contact Empower Me, or use the self-directed tool Therapy Assistance Online (TAO).  Our clinic counsellors are licensed to work in Ontario and therefore can only serve Ontario residents at this time.
  • We have variety of professionally-facilitated online wellness groups available (e.g., Sleep Better Now, Learn to Deal with Stress and Anxiety, Managing Chronic Pain, Navigating University with Autism, etc.).  Find out more and register online.
  • Need help staying motivated to be physically active while physical distancing?  Want to learn more about how to identify and respond to someone in distress?  Student, staff and faculty can register for a number of online training sessions here.
  • September 2nd, 2020: KFL&A Public Health is warning residents of a toxic batch of drugs circulating in the area. Increases in overdoses have been noted in emergency departments, 9-1-1 calls for overdoses, and local harm reduction programs. Initial reports indicate that in some cases, the substance consumed was cocaine. Fentanyl toxicity is suspected.  For more information about support options, visit Public Health’s Getting Help page.
Important information about virtual care

Demand for SWS services have decreased significantly given that many students have left campus to finish the rest of the semester from their home cities.

Effective March 30, 2020, SWS will reduce clinic hours in Mitchell Hall to 10:00 am – 3:00 pm Monday to Friday.  Please call 613-533-2506 in advance for in-person medical or crisis counselling appointments. 

SWS has begun offering medical, mental health, accessibility and health lifestyle appointments remotely.  Remote appointments will be available 9:00 am – 4:00 pm Monday to Friday:

Medical appointments are available remotely (phone and online) for some requests. For general health inquiries, email 

Mental health appointments are available remotely via Therapy Assistance Online (TAO) for students who need to speak to a counsellor. For general counselling inquiries, email    

Accessibility Appointments are available remotely for students already registered with QSAS by emailing  If you are unable to email us, please call 613-533-2506 (M-F 10:00am-3:00pm), and a QSAS staff member will contact you to book an appointment.  Please note that telephone appointments only are being offered at this time.

For general inquires including how to register, please contact: .  If you are unable to email, please call main reception: 613-533-2506 (M-F 10:00am-3:00pm). A QSAS staff member will return your call.

Health lifestyle appointments are available remotely for students who want help changing a health behaviour.  For general inquiries, email

No Show Policy: We want to serve as many students as possible, so please call 613 533 2506, 24/7, to cancel your appointment as soon as you know you can no longer attend as scheduled, or if you don't need it. If you do not provide 24 hours notice of cancellation, a no show fee will be applied to your SOLUS account. Please see our No Show policy for more details.

Extenuating Circumstances: If you are unwell and unable to meet your academic obligations for up to 3 days, you can submit a Request for Academic Consideration form to your faculty or school; no other documentation is required. A "sick note" is not required. Please do not come to Student Wellness Services unless you require medical attention for your illness. Learn more about SWS's policy on sick notes. Learn more about the university's academic consideration processes.

Information for faculty and staff about academic consideration and extenuating circumstances.

Information about coronavirus

We continue to monitor reports on the evolving outbreak of coronavirus COVID-19 that can cause acute upper respiratory illness and pneumonia. Visit the university's COVID information webpage for all of the updated information. 

Learn about the symptoms to monitor for, what to do should you experience them, and who you should call/contact.

Learn about academic considerations and arrangements, documentation processes, and individual faculty responses. Students who have been in contact with public health authorities and requested to self-isolate, or avoid close contact with others, can access the university’s academic consideration and documentation processes and forms.

For facts about COVID-19, the outbreak, and recommended precautions, please visit the Government of Canada’s Public Health website and the World Health Organization’s website. In addition, this handout provides information about COVID-19 in three languages.

Additional Resources


There are many after-hours services (in person and online) available when the SWS clinic is closed or has reached capacity. If you need emergency care in a life-threatening health or safety situation, call 9-1-1 or go directly to the local Emergency Department at the Kingston Health Sciences Centre (entrance on King St. between George and Lower University).


Telehealth Ontario for medical advice and information – call 1-800-445-1822, available 24/7

Empower Me for crisis and mental health support – call 1-833-628-5589, available 24/7

Good2Talk for post-secondary mental health support - call1-866-925-5454, available 24/7 or text GOOD2TALKON/ALLOJECOUTEON to 686868

Local AMHS KFLA Crisis Line for people in distress – call 613 544-4229, available 24/7

Drug-related notices

October 28, 2019-KFL&A Public Health reports an illicit drug called etizolam, sometimes called “street valium”, may be circulating in the area. It has been linked to fatal overdoses in Ontario, and has been mixed with opioids. Learn more about this emerging risk. 

September 26, 2019: Health Canada has recently announced that at its request, the distribution of ranitidine drugs, which are used to treat heartburn – by prescription and over the counter – be stopped while Health Canada assesses a potential health risk. Students who use this drug are advised to consult with a pharmacist. For more information, visit Health Canada’s website

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