Customer Service Standards

This standard outlines what organizations must do to provide their goods and services in ways that are accessible to persons with disabilities. This standard came into force on January 1, 2008.

  Ontario Reg. 191/11: Customer Service Standards

The University must provide an annual Accessibility Plan. A Comprehensive Strategic Framework for Accessibility was developed to allow the Accessibility Coordination Team to develop an Accessibility Plan that serves the university. Within that framework, a Customer Service Working Group was formed.

Customer Service Training

To ensure that the University achieves regulatory compliance with the Accessibility for Ontarians with Disabilities Act, 2005, everyone who interacts on its behalf with the public must be trained in accessible customer service. An online training course is available to all faculty, staff, student leaders, managers, department heads and senior administrators.

For more information, to  begin online training, or to check the status of your training please visit the website of the Equity Office.

  Human Rights and Equity Office - AODA Training Suite