The Internet is a fantastic communication tool, but no matter how good a web page is, it will never be able to convey all the information sought by its myriad visitors. When it comes down to it, nothing beats human-to-human-interaction. So don't hide behind your web pages. Use them to present relevant and up-to-date information in the clearest most concise manner possible, then invite end-users to contact you if they require further information. Contact information should appear in text on the page, in a footer, or through a link to a page that contains all the relevant contact information for the site. At a minimum, include a phone number, an e-mail address, and street or mailing address for your department or group. Whenever possible and appropriate, also include a contact name, fax number, and e-mail address for the editor of the web site.