Strategic Procurement Services

Strategic Procurement Services

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Records Management

Iron Mountain has been selected as the preferred supplier for the offsite storage of records through RFP Q-2012-108-EL. The agreement runs from March 1st, 2014 until Feb 29th, 2024 with an option to extend for a further 10-year period.  The service provided is a cradle-to-grave solution for long-term storage and ultimate destruction of University records. 

To leave feedback regarding this commodity or the suppliers listed below please contact Steve Young ( or 613-533-2912).

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Records Storage - Getting Started

Iron Mountain Records Management Service

This service covers the storage of physical records and documents by Iron Mountain. Departments will be required to follow the process detailed below to ensure that they are in compliance with the Records Management Program.

  • Contact the Queen’s Records Manager to gain access to the Iron Mountain Connect online portal and receive instruction on how to use IM Connect.
  • Order barcoded boxes via IM Connect.
  • Prepare boxes for pickup as instructed by the Records Manager.  
  • Complete the Iron Mountain Records Transfer spreadsheet (obtained from the Records Manager) and submit to the Records Manager who will confirm that all fields are complete and correct, and will assign a transfer number to your records transfer.
  • Once the Iron Mountain Records Transfer spreadsheet has been completed, the Records Manager will submit it via IM Connect.
  • Request pick up through the Iron Mountain Connect online portal.
  • Pay invoices for Iron Mountain services using Queen's Purchasing card.

For a more in depth explanation of this process please visit the Store Records page on the Records Management and Privacy Office website.

Supplier Contact Information


Iron Mountain Connect Online Portal

Iron Mountain Canada
68 Grant Timmins Drive, Kingston ON K7M 8N2

Customer Care: or (800) 934-3453

General Inquiries:

Trish Kendall
Tel: 416-991-4073

Shriti Gandhi
Tel: 647-203-8797


Iron Mountain can supply banker's boxes if required but departments may find it more economical to buy these from our preferred suppliers of Office Supplies.  A standard banker's box of 1.2 cubic feet capacity is the preferred size due to handling issues for the larger boxes.

Iron Mountain is also our preferred supplier for secure document shredding.